Shopify Shipping Rates App Review: Features & User Feedback

Customer reviews: ShipX ‑ Shipping Rates & Rules

The Shopify Shipping Rates app helps merchants optimize shipping costs and streamline fulfillment. This review covers its features, pricing, and real user feedback to help you decide if it’s the right fit for your store.

Reviews (1,092)

Overall rating

4.9

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What Merchants Think

"ShipX ‑ Shipping Rates & Rules" receives high praise from merchants for its robust functionality and excellent customer support. Users appreciate the app's ability to accommodate complex shipping scenarios that Shopify's native features cannot handle. While the initial learning curve is noted, the professional and responsive support team, frequently highlighted for their incredible patience and expertise, ensures that users can set up and operate the app effectively.

Key Strengths

Comprehensive support for complex shipping scenarios, including zone-based and per-item rates.
Exceptional customer support, often available via quick Zoom calls.
User-friendly interface once the initial setup is completed.
Customizable options that cater to various shipping needs across multiple platforms.

Common Concerns

Initial setup can be complicated and requires support intervention.
Lack of clear documentation for advanced features and configuration.
Occasional bugs that require technical support to resolve.
Complexity in integrating with other Shopify apps, necessitating step-by-step guidance.

Final Thoughts

"ShipX ‑ Shipping Rates & Rules" is a standout app for businesses with intricate shipping requirements. Its comprehensive customization options and the dedication of its support team make it a recommended solution for merchants needing advanced shipping logistics on Shopify. Despite the initial setup challenges and occasional glitches, the app's benefits and responsive support team make it a valuable tool for e-commerce businesses.

Horecapp

Oct 29, 2025 on Shopify

Very great assistance support and fast reply. Vignesh help us to start setting scenarios, shipping range and more. Thank you very much!

Tool Empire

Oct 29, 2025 on Shopify

Great service and really good setup support from Deepan! We were able to scale fast and get the functionality we wanted. Thanks to the team!

ShapeShifter Tools

Oct 28, 2025 on Shopify

Deepan’s help was great in solving our questions!

Remington Medical

Oct 28, 2025 on Shopify

Deepan was attentive, and provided us with a great solution for our local pickup. We have a complex shipping system and we were able to work around some challenges over one call!

Hemochfritid24

Oct 28, 2025 on Shopify

Great Suport Barath

Fi Shop

Oct 28, 2025 on Shopify

Bindu from customer service promptly understood and resolved my concern about restricting shipping zones for specific product categories. I appreciate the help.

Art Rotondo

Oct 24, 2025 on Shopify

Great support - really fast and helpful! Always there to help things run as you want. Thank you!

Regal Autosport B2B

Oct 23, 2025 on Shopify

Jennifer was of great help during the onboarding and troubleshooted any of the minor issues we had during our call.

Bathirst Liquor

Oct 23, 2025 on Shopify

Durkesh & Deepan did a great job helping us get the app up and running. The setup is usually the hardest part, but they made it easy. We’ve only just started using it, and so far so good. Thanks Durkesh & Deepan!

Deco garden

Oct 21, 2025 on Shopify

bindu have been very helpful and knew how to assist in everything we needed, she deserve a big bonus!!

FABSINKS

Oct 21, 2025 on Shopify

Dhina was great answered all of my questions

POOPEEPOTTY

Oct 17, 2025 on Shopify

After a bad experience with another shipping app, my company decided to try ShipX and Deepan supported me in setting up different shipping rate for different zones which is something the other app could not do. Thank you Deepan for your amazing support and smooth communication. I highly recommend!

LerobShop

Oct 17, 2025 on Shopify

very good service!!

Dominator Sports Australia

Oct 16, 2025 on Shopify

Vinduja was extremely patient helpful with setting up this app So far this app seems great Recommend

Stories Flooring

Oct 16, 2025 on Shopify

Durkesh is amazing! The app has features that other apps dont and it has really helped us solve our shipping issues that charged our customers double the rate due to multiple locations. Hats off to the app and the team! would highly recommend.

iROCKER US

Oct 16, 2025 on Shopify

American Stalls

Oct 16, 2025 on Shopify

Durkesh helped me very effectively and quickly to solve the doubts about the shipping set up.

Urban Culture Homes

Oct 16, 2025 on Shopify

Janani's customer service was best, Issue was addressed and explained clearly. Thank you!

La Cordée

Oct 15, 2025 on Shopify

Barath was super helpfull, custom developement worked perfect , setting up was easy and fast.

Pet Supermarket

Oct 15, 2025 on Shopify

Janani has been exceptional. Thank you!