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Customer reviews: ShipX ‑ Shipping Rates & Rules

Develop by Shopify

The Shopify Shipping Rates app helps merchants optimize shipping costs and streamline fulfillment. This review covers its features, pricing, and real user feedback to help you decide if it’s the right fit for your store.

Reviews (1,087)

Overall rating
4.9

What Merchants Think

"ShipX ‑ Shipping Rates & Rules" receives high praise from merchants for its robust functionality and excellent customer support. Users appreciate the app's ability to accommodate complex shipping scenarios that Shopify's native features cannot handle. While the initial learning curve is noted, the professional and responsive support team, frequently highlighted for their incredible patience and expertise, ensures that users can set up and operate the app effectively.

Key Strengths

  • Comprehensive support for complex shipping scenarios, including zone-based and per-item rates.
  • Exceptional customer support, often available via quick Zoom calls.
  • User-friendly interface once the initial setup is completed.
  • Customizable options that cater to various shipping needs across multiple platforms.

Common Concerns

  • Initial setup can be complicated and requires support intervention.
  • Lack of clear documentation for advanced features and configuration.
  • Occasional bugs that require technical support to resolve.
  • Complexity in integrating with other Shopify apps, necessitating step-by-step guidance.

Final Thoughts

"ShipX ‑ Shipping Rates & Rules" is a standout app for businesses with intricate shipping requirements. Its comprehensive customization options and the dedication of its support team make it a recommended solution for merchants needing advanced shipping logistics on Shopify. Despite the initial setup challenges and occasional glitches, the app's benefits and responsive support team make it a valuable tool for e-commerce businesses.

DiscountHydro.co.uk

Nov 21, 2025  on Shopify

Durkesh Was excellent! he helped me set up all my shipping rates (which was complicated) however he was very patient, professional and knowledgable on the app. I now have a good understanding of how it all works should i need to tweek it in the future. Thanks Durkesh!

Vague Rods

Nov 20, 2025  on Shopify

Vignesh was very helpful and answered all my questions very well. Very nice and helpful.

Glow Surfaces LLC

Nov 19, 2025  on Shopify

Barath was helpful in carrier rates setup

Grasmere Garden Centre

Nov 18, 2025  on Shopify

Excellent service. After having trouble getting the app to do exactly what we needed, after a quick chat with Deepan the problem was solved quickly. This app is perfect for us.

Boka

Nov 16, 2025  on Shopify

This app is truly magical. The amount of scenarios and conditions we can set up is like no other app. It accomplishes exactly what I'm looking for. On top of that, they offer free support via video call. Durkesh has been amazing in explaining me how to set up a complex scenario, and took the time with me to guide me step by step. 10/10 features, and 10/10 support. I highly recommend it!

Door Furniture Direct

Nov 14, 2025  on Shopify

Amazing help from Jennefer who helped me to set up all my remote postcodes around the UK and simplify my existing setup too. Thank you so much.

KatieJNYC

Nov 14, 2025  on Shopify

Barath was a great help. Thank you.

Bendito A

Nov 14, 2025  on Shopify

Vignesh has given me the BEST support in under minutes, solved all my problems and helped me used the app. Thank you , really

LEAF Verlagsshop

Nov 13, 2025  on Shopify

The support staff take plenty of time for you and respond quickly. My issue was resolved quickly.

Gaido's Gift Shop

Nov 13, 2025  on Shopify

Deepan was a great help. He walked me through all of the steps for setting up the app and going live. I could not have done this without his help! Great app for separate shipping charges per item on Shopify.

The Big A## Calendar Co.

Nov 12, 2025  on Shopify

Deepan was incredibly helpful in assisting us with doing a lot of tinkering. Big shoutout to him for taking the extra time in guiding us through the entire cart. Worth the time!

Daily Taaza Food Products

Nov 10, 2025  on Shopify

I really glad full have a person like Deepan, Who was answering all my stupid questions and listened everything clearly and helped me a lot to setup everything to setup my requirements. ShipX is really helpful for all the shipping conditions. And Later on I got one more interaction Durkesh for updating the prices and other conditions, I'm really feeling happy with their support and guidance.

Canales Furniture

Nov 08, 2025  on Shopify

Deepan was great with the assistance. Thank you ShipX!

Kosmos Q BBQ Products & Supplies

Nov 07, 2025  on Shopify

Savant Rose

Nov 07, 2025  on Shopify

I just subscribed to ShipX and both Deepan and Nithish were incredibly knowledgable and thorough in helping me get my product shipping details setup. They provided a clear overview of the platform, and were able to address all of my questions. ShipX is a very versatile and powerful solution, and have been very impressed with the level of support and overall customer experience. Highly recommend!

The Ultimate Deck Shop

Nov 07, 2025  on Shopify

Great customer experience and really easy app to use.

ZetHet

Nov 06, 2025  on Shopify

Good service and pricing

HEIMR LIVING

Nov 06, 2025  on Shopify

Tramin Building Supplies

Nov 03, 2025  on Shopify

PVF DEPOT

Oct 31, 2025  on Shopify

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