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Customer reviews: ShipX ‑ Shipping Rates & Rules

Develop by Logbase

Reviews (1,098)

Overall rating
5

What Merchants Think

"ShipX ‑ Shipping Rates & Rules" receives high praise from merchants for its robust functionality and excellent customer support. Users appreciate the app's ability to accommodate complex shipping scenarios that Shopify's native features cannot handle. While the initial learning curve is noted, the professional and responsive support team, frequently highlighted for their incredible patience and expertise, ensures that users can set up and operate the app effectively.

Key Strengths

  • Comprehensive support for complex shipping scenarios, including zone-based and per-item rates.
  • Exceptional customer support, often available via quick Zoom calls.
  • User-friendly interface once the initial setup is completed.
  • Customizable options that cater to various shipping needs across multiple platforms.

Common Concerns

  • Initial setup can be complicated and requires support intervention.
  • Lack of clear documentation for advanced features and configuration.
  • Occasional bugs that require technical support to resolve.
  • Complexity in integrating with other Shopify apps, necessitating step-by-step guidance.

Final Thoughts

"ShipX ‑ Shipping Rates & Rules" is a standout app for businesses with intricate shipping requirements. Its comprehensive customization options and the dedication of its support team make it a recommended solution for merchants needing advanced shipping logistics on Shopify. Despite the initial setup challenges and occasional glitches, the app's benefits and responsive support team make it a valuable tool for e-commerce businesses.

Shadow Hunter Blinds

Mar 14, 2025  on Shopify

Vignesh helped get me started with the app and was very helpful with our complex zone shipping. The app is pretty easy to use and if there are questions, support is available and will help guide you though.

Bushwakka Adventure Gear

Mar 13, 2025  on Shopify

Janani was incredibly helpful in guiding me through the platform and addressing all my queries. I had very specific conditions for a free shipping campaign, and several components weren’t triggering correctly to make it work. Janani’s support and expertise were invaluable in resolving these issues—thank you so much for the assistance and guidance!

Hawkins New York

Mar 13, 2025  on Shopify

Barth and Vignesh were very helpful in helping set up our shipping services and scenarios.

PK Safety Sandbox

Mar 11, 2025  on Shopify

A fantastic app that perfectly addresses our shipping rates needs, and their support team is incredible at providing quick and helpful assistance - Vignesh helped me sort out an issue I was having and was so helpful!

Your Baby Club

Mar 11, 2025  on Shopify

So far, this is a really useful app and at a great price. Initial set-up was a little fiddly, but Jennifer in the customer service team was a fantastic help

www.thomaselectricaldistributors.co.uk

Mar 10, 2025  on Shopify

Great App. Vignesh in support was excellent. Was everything we needed for oue store.

Deco-arts.fr

Mar 10, 2025  on Shopify

Good app, Nithish was really helpful.

BuildQuip

Mar 10, 2025  on Shopify

What a fantastic app! Heaps of smart shipping rules that allows you to customize way beyond any other shipping App we have seen. Durkesh & Janani even called us via Zoom to help us with the initial setup. Highly recommended!

F&S Chassis

Mar 08, 2025  on Shopify

Grosser Betrug, unbrauchbare App und ungerechtfertigte Auszahlung von 207,50€. Achtung!!

Hawkins New York

Mar 06, 2025  on Shopify

Barth was very helpful in helping set up our shipping services.

Wald Imports

Mar 05, 2025  on Shopify

Vignesh did a great job of showing us how the app works and assuring us that ShipX would be there to assist as we ran into questions! Thank you for bringing a human approach to a digital product!

DeMatteis.it

Mar 05, 2025  on Shopify

Barath was very helpful and knowledgable.

American Legacy Fishing

Mar 03, 2025  on Shopify

Tried 3 apps tonight trying to find one that does what I need. This app is slick and works well. We were looking for an app that could create shipping rules based on customer tags. This did the trick!

CIRCUIT BREAKER SUPERSTORE®

Mar 02, 2025  on Shopify

Nithish was very thorough and patient with me and very helpful. Greatly appreciated

E.K Motors

Mar 01, 2025  on Shopify

Definitely 5 stars for sure, we've had Nithish help us set up our shipping rates as automotive parts can be quite complicated with carriers, trying to balance volume and weight based shipping with products varying in size and weight. Nithish has helped us out almost every step of the way, even with last minute zoom meetings to fix small problems, and taking the time to explain to us how things work so we can move forward on our own. After experimenting and failing with many third-party shipping apps, ShipX is by far the best option we have found for our use case. Thanks Nithish :)

AcquaCures

Feb 28, 2025  on Shopify

Barath helped me on support

Ellis Hill

Feb 28, 2025  on Shopify

Vignesh was super helpful! Direct to the point of the issue I was trying resolve.

edelkrone

Feb 28, 2025  on Shopify

Amazing service. fast and reliable and Nithish was also amazingly helpful.

BuildQuip

Feb 28, 2025  on Shopify

What a fantastic app! Heaps of smart shipping rules that allows you to customize way beyond any other shipping App we have seen. Durkesh even called us via Zoom to help us with the initial setup. Highly recommended!

Sara Sells

Feb 28, 2025  on Shopify

We had a fairly complex setup that we needed to accommodate, and the Logbase team supported us the whole time, while we did A LOT of trial and error to get things configured the way we wanted. The app is easy to use (once you understand a few nuances) and the team is phenomenal with help! Vignesh was an amazing help!!!

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