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Customer reviews: ShipX ‑ Shipping Rates & Rules

Develop by Logbase

The Shopify Shipping Rates app helps merchants optimize shipping costs and streamline fulfillment. This review covers its features, pricing, and real user feedback to help you decide if it’s the right fit for your store.

Reviews (954)

Overall rating
5

What Merchants Think

"ShipX ‑ Shipping Rates & Rules" receives high praise from merchants for its robust functionality and excellent customer support. Users appreciate the app's ability to accommodate complex shipping scenarios that Shopify's native features cannot handle. While the initial learning curve is noted, the professional and responsive support team, frequently highlighted for their incredible patience and expertise, ensures that users can set up and operate the app effectively.

Key Strengths

  • Comprehensive support for complex shipping scenarios, including zone-based and per-item rates.
  • Exceptional customer support, often available via quick Zoom calls.
  • User-friendly interface once the initial setup is completed.
  • Customizable options that cater to various shipping needs across multiple platforms.

Common Concerns

  • Initial setup can be complicated and requires support intervention.
  • Lack of clear documentation for advanced features and configuration.
  • Occasional bugs that require technical support to resolve.
  • Complexity in integrating with other Shopify apps, necessitating step-by-step guidance.

Final Thoughts

"ShipX ‑ Shipping Rates & Rules" is a standout app for businesses with intricate shipping requirements. Its comprehensive customization options and the dedication of its support team make it a recommended solution for merchants needing advanced shipping logistics on Shopify. Despite the initial setup challenges and occasional glitches, the app's benefits and responsive support team make it a valuable tool for e-commerce businesses.

torpanpiha.fi

Jun 09, 2025  on Shopify

Jennifer was very helpful!

Valul

Jun 09, 2025  on Shopify

Great. Problem solved quickly.

About Living

Jun 09, 2025  on Shopify

Rajkumar and Durkesh are always quick to respond and are very knowledgable!

PHANTOM

Jun 07, 2025  on Shopify

Jennifer helped set up my shipping rates exactly how i wanted and with speed too.

Mendocino Maples Nursery

Jun 07, 2025  on Shopify

Very good support - I was pretty lost at times setting this App up and Vinduja was very patient and helpful. She helped me set up a very complex shipping situation. Have not put the app into use yet - but so far impressed.

Verkehrstechnik365

Jun 07, 2025  on Shopify

I had set up a meeting and was advised by Jenifer Logbase. Her advice and know-how in putting together complex shipping logics was first class and I am infinitely grateful to her for how well she was able to implement this. I will contact her in the future if I have any further questions. Great consulting and very good know-how.

Michael Wisehart

Jun 06, 2025  on Shopify

I was struggling to find an app that would handle all the things I needed in one, but then I came across ShipX, and they have provided me with an answer. Their online chat support is wonderful. I just got off an hour long session with Vignesh, and he did an incredible job of helping me get everything set up the way I needed it to. Looking forward to taking this live!

Windance

Jun 06, 2025  on Shopify

So Far so Good, Great number of options for complexty and Barath helped me setup up the scenarios and combined shipping logic over zoom. 10/10 for the first week so far

Tosca Travelgoods

Jun 05, 2025  on Shopify

Durkesh was amazing!

Verkehrstechnik365

Jun 04, 2025  on Shopify

der Support ist wirklich sensationell. In wenigen Minuten erhält man eine Antwort und eine passende Lösung. Ein großes Lob geht an vignesh

All Thingz UTV

Jun 03, 2025  on Shopify

Barath was extremely helpful in getting my store situated before launch. This should be how Shopify works out of the box! Thanks!

House of Shahtoot LTD

Jun 01, 2025  on Shopify

Siva was very helpful. He understood the issues I was having and immediately came up with the solutions. I highly recommend this app.

Elsouk

May 31, 2025  on Shopify

I was struggling to set up my shipping rates in Canada when I came across ShipX. I contacted them and scheduled a meeting very quickly. Their team is amazing. I worked with their excellent customer service support member, Durkesh Kumar, who helped me set up my shipping options based on distance and weight perfectly. ShipX is very user friendly and highly recommended to use ShipX in the Shopify application. I will try the other Shopify they offer based on this fantastic experience!

Weatherman Umbrella

May 29, 2025  on Shopify

Vignesh is extremely helpful!

About Living

May 28, 2025  on Shopify

Rajkumar is always quick to respond and knowledgable!

ProofNoMore

May 26, 2025  on Shopify

Great app; and very happy with the support as well.

ELIFE

May 26, 2025  on Shopify

I've installed ShipX and followed the kind and expert guidance from Jenifer to set up all the necessary steps. I like this app for its clear GUI, logical configuration, elegance, and helpfulness!

The Bunny Bach

May 25, 2025  on Shopify

Nithish from ShipX is such a pleasure to work with. Nithish is very knowledgeable and takes the time to explain how things work. Getting Nithish's help and assistance with setting up shipping structures via ShipX has been most helpful. Thank you Nithish for you help, I appreciate it. Warm regards, Tuesday

אגן ברזל

May 23, 2025  on Shopify

i am very happy with Durkesh help, thank you so much for everything

bathmegastore.com

May 23, 2025  on Shopify

Jennifer was extremely helpful and thorough.

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