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Customer reviews: ShipX ‑ Shipping Rates & Rules

Develop by Shopify

The Shopify Shipping Rates app helps merchants optimize shipping costs and streamline fulfillment. This review covers its features, pricing, and real user feedback to help you decide if it’s the right fit for your store.

Reviews (1,030)

Overall rating
5

What Merchants Think

"ShipX ‑ Shipping Rates & Rules" receives high praise from merchants for its robust functionality and excellent customer support. Users appreciate the app's ability to accommodate complex shipping scenarios that Shopify's native features cannot handle. While the initial learning curve is noted, the professional and responsive support team, frequently highlighted for their incredible patience and expertise, ensures that users can set up and operate the app effectively.

Key Strengths

  • Comprehensive support for complex shipping scenarios, including zone-based and per-item rates.
  • Exceptional customer support, often available via quick Zoom calls.
  • User-friendly interface once the initial setup is completed.
  • Customizable options that cater to various shipping needs across multiple platforms.

Common Concerns

  • Initial setup can be complicated and requires support intervention.
  • Lack of clear documentation for advanced features and configuration.
  • Occasional bugs that require technical support to resolve.
  • Complexity in integrating with other Shopify apps, necessitating step-by-step guidance.

Final Thoughts

"ShipX ‑ Shipping Rates & Rules" is a standout app for businesses with intricate shipping requirements. Its comprehensive customization options and the dedication of its support team make it a recommended solution for merchants needing advanced shipping logistics on Shopify. Despite the initial setup challenges and occasional glitches, the app's benefits and responsive support team make it a valuable tool for e-commerce businesses.

CHESTERGARDEN.COM

Apr 09, 2024  on Shopify

Superbe application ! Permet de définir des scénarios très complexes et de pallier à certaines fonctionnalités manquantes chez Shopify. Nous avons par exemple pu régler le problème de livraison pour les îles françaises (Corses et îles insulaires) qu'il n'est pas possible de dissocier dans les paramètres natifs de Shopify. Cette application est donc parfaite pour pouvoir définir des règles complexes de livraison.

gardenlifeuy

Apr 05, 2024  on Shopify

Barath helped me a lot to configure shipeasy, great help, thanks

Paint Party Printing

Apr 04, 2024  on Shopify

very quick response and was able to resolve withing minutes. Very satisfied and happy with the results.

eshopa-store

Apr 01, 2024  on Shopify

Shipeasy - is an excellent app for stores that require products to be shipped to different zones - The shipping in Australia is very difficult if you have different vendors with products that are different weights shipping to the one customer (so you need to combine product shipping rates) or even just shipping products to different zones. We needed a solution that calculated the shipping for items from different vendors to be calculated at the Shopping cart /check out level, and it needed to be fast, to avoid cart drop out! I the needed ground work by creating a graph of Zones and tagged products accordingly with an identifying tag so Shipeasy could create a shipping calculator - They took the time needed and were excellent... We have been very happy and it has worked perfectly for a year! I would recommend ShipEasy to anyone who needs a Shopify Multi-product multi-zone shipping calculator .. Thank you Shipeasy! Best of Luck... Feel free to reach out to - bomd.com.au if you need help with your graph ready for shipeasy :-)... (I am a shopify partner and I love to see businesses succeed!)

Advanced Disability Supplies

Mar 30, 2024  on Shopify

Excellent help, clarified everything to me

Martian Bazaar

Mar 29, 2024  on Shopify

I highly recommend Shipeasy to anyone as this is hands down the most versatile shipping app I have come across! The scenario setup determines the various rule sets available that can be tweaked to meet one's criteria. The History Detail provides a great snapshot of the transaction and matching scenarios. What is even more exceptional is the brilliant tech support behind the app. Vinduja is very patient throughout the Zoom session when explaining the intricacies of the rule sets. Her exceptional knowledge and competency are second to none!

Rosewood Winery

Mar 29, 2024  on Shopify

Great! Trouble shooting with the chat was a breeze. Thank you!!

Biohof Stövesandt

Mar 29, 2024  on Shopify

Just had a support request concerning some special requirements i had. I needed adittional shipping costs for products that were in presale. Due to the extra shipment of these products we needed some special scenarios. Had a call with Siva, he was super helpful and solved everything according to our requirements. Big thanks and absolutely recommandation for this app!

RoasterCup

Mar 28, 2024  on Shopify

outstanding support by Siva (probably one of the best support I ever had across any app / platform). The app helped me fix a shopify missing feature to avoid doubling shipping prices by locations. thank you!!

HelloChair

Mar 27, 2024  on Shopify

Jenifer helped me good!

Beauty Triangle International

Mar 26, 2024  on Shopify

Bharat was really helpful. I was trying to solve a shipping issue and he quickly gave the solution. Really grateful. Thank you very much.

Carvers Interior

Mar 26, 2024  on Shopify

I have been using this app for another website and was very pleased so started using it for another website. Must say, this company's products and services are excellent. Special thanks to Vinduja for going through everything and providing an amazing service. Will always use Logbase for shipping. Thanks

good light world

Mar 25, 2024  on Shopify

Very easy onboarding, and Jennifer was super helpful in making sure everything was set up correctly and I understood the backend and platform. Thanks!

Atrium Tools

Jan 29, 2024  on Shopify

Jennifer has been an absolute rockstar this morning! These guys have some of the best back end support. Highly recommend this app.

Elie’s Bows

Jan 25, 2024  on Shopify

The setup is a little complicated. but the SUPPORT TEAM is GREAT. I had trouble with the initial employee who helped me (I forget his name) But the two that followed RAJ and JANANI were amazing. Knew their stuff, and were quick, efficient, and very knowledgeable about their product, settings and system. So far so good. I will update this review if anything changes.

Avishya.com

Jan 17, 2024  on Shopify

This App is superb to use. Simple and Clean Functionality - The most liked feature of this app is creating more scenarios which is very useful for us. The support team was Excellent, Vindhuja handled my requirements, and her quick response helped me solve the problems.

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