Shopify Shipping Rates App Review: Features & User Feedback

Customer reviews: ShipX ‑ Shipping Rates & Rules

The Shopify Shipping Rates app helps merchants optimize shipping costs and streamline fulfillment. This review covers its features, pricing, and real user feedback to help you decide if it’s the right fit for your store.

Reviews (1,030)

Overall rating

5

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2

1
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4

What Merchants Think

"ShipX ‑ Shipping Rates & Rules" receives high praise from merchants for its robust functionality and excellent customer support. Users appreciate the app's ability to accommodate complex shipping scenarios that Shopify's native features cannot handle. While the initial learning curve is noted, the professional and responsive support team, frequently highlighted for their incredible patience and expertise, ensures that users can set up and operate the app effectively.

Key Strengths

Comprehensive support for complex shipping scenarios, including zone-based and per-item rates.
Exceptional customer support, often available via quick Zoom calls.
User-friendly interface once the initial setup is completed.
Customizable options that cater to various shipping needs across multiple platforms.

Common Concerns

Initial setup can be complicated and requires support intervention.
Lack of clear documentation for advanced features and configuration.
Occasional bugs that require technical support to resolve.
Complexity in integrating with other Shopify apps, necessitating step-by-step guidance.

Final Thoughts

"ShipX ‑ Shipping Rates & Rules" is a standout app for businesses with intricate shipping requirements. Its comprehensive customization options and the dedication of its support team make it a recommended solution for merchants needing advanced shipping logistics on Shopify. Despite the initial setup challenges and occasional glitches, the app's benefits and responsive support team make it a valuable tool for e-commerce businesses.

Foy & Co Interiors

May 01, 2024 on Shopify

App works brilliantly just how we need it, Jenifer was amazing in setting up our shipping rates and answered every question we had, couldn't recommend this app enough.

Vault City Brewing

Apr 25, 2024 on Shopify

Barath was fantastic!

Sweet Obsession | Fresh Cakes Within 45 mins

Apr 25, 2024 on Shopify

Jenifer did a super job and this app works very well! and support also very good Thanks

LINE Furniture Denmark

Apr 25, 2024 on Shopify

Rahul is the perfect assist for us.

The Fine Furniture

Apr 24, 2024 on Shopify

Bharat was fantastic assisting with the implementation of the Shipeasy App. Thank you!

Suplementos HSD

Apr 23, 2024 on Shopify

El equipo de soporte es muy amable y me ayudaron con mi configuración

24kupi

Apr 20, 2024 on Shopify

BARAT Wa so nice and fast support even on Saturday he help me set up the shipping rates. great app and an excellent support Recommended 5*

Canvape.com

Apr 19, 2024 on Shopify

Barath was great in helping me set up this app!

Sutherland Performance

Apr 19, 2024 on Shopify

First of all, the app is very useful, and filled with great features & options! Not to mention that it is reasonably priced. The customer service is outstanding! Janani helped me with my issue over several days and made sure that all my requirements were met. We even had a Zoom call and she held my hand every step of the way, to make sure my shipping problem was solved. Highly recommend.

Fred Segal Home

Apr 18, 2024 on Shopify

This is a fantastic app for displaying shipping rates. We work with multiple vendors via a dropshipping model so if customers purchase products from multiple vendors, we needed a way to combine the various shipping rates. This app does it perfectly! And support has been very responsive and helpful. 10/10.

R10 ACADEMY STORE

Apr 18, 2024 on Shopify

Barath helped me a lot and answered all my questions. Thank you for your attention.

Moore's Furniture & Mattresses

Apr 18, 2024 on Shopify

Support is great!!

Prepared Planet

Apr 18, 2024 on Shopify

Very happy! Good app and good customer service :)

Kombucha-T Handcrafted Drinks

Apr 17, 2024 on Shopify

I found it difficult to set up by myself. Luckily, I contacted the support team and Raj was extremely helpful.

Millemamme

Apr 15, 2024 on Shopify

Sto appena adesso cominciando ad interfacciarm con l'app ma il servizio clienti è fantastico. Grazie Jennifer!

flyingdragonnursery

Apr 14, 2024 on Shopify

Jenifer & Rahul helped me fix the issue I was having with urban & rural NZ post codes, highly recommend the team. Very helpful and friendly.

Steady Furniture Co.

Apr 12, 2024 on Shopify

Very useful app and Vinduja has been very helpful with technical support.

Perfect Ponds And Koi

Apr 11, 2024 on Shopify

excellent, takes some time to learn but good bit of kit

preservefoodservice

Apr 10, 2024 on Shopify

Would highly recommend this app. Thank you Siva for the call and helping me understand the app better. Great service!

Estetica Interiors

Apr 10, 2024 on Shopify

Really good work by Siva. Perfect support. Solved all problems.