Shopify Shipping Rates App Review: Features & User Feedback

Customer reviews: ShipX ‑ Shipping Rates & Rules

The Shopify Shipping Rates app helps merchants optimize shipping costs and streamline fulfillment. This review covers its features, pricing, and real user feedback to help you decide if it’s the right fit for your store.

Reviews (1,030)

Overall rating

5

556
4

8
3
2

1
1

4

What Merchants Think

"ShipX ‑ Shipping Rates & Rules" receives high praise from merchants for its robust functionality and excellent customer support. Users appreciate the app's ability to accommodate complex shipping scenarios that Shopify's native features cannot handle. While the initial learning curve is noted, the professional and responsive support team, frequently highlighted for their incredible patience and expertise, ensures that users can set up and operate the app effectively.

Key Strengths

Comprehensive support for complex shipping scenarios, including zone-based and per-item rates.
Exceptional customer support, often available via quick Zoom calls.
User-friendly interface once the initial setup is completed.
Customizable options that cater to various shipping needs across multiple platforms.

Common Concerns

Initial setup can be complicated and requires support intervention.
Lack of clear documentation for advanced features and configuration.
Occasional bugs that require technical support to resolve.
Complexity in integrating with other Shopify apps, necessitating step-by-step guidance.

Final Thoughts

"ShipX ‑ Shipping Rates & Rules" is a standout app for businesses with intricate shipping requirements. Its comprehensive customization options and the dedication of its support team make it a recommended solution for merchants needing advanced shipping logistics on Shopify. Despite the initial setup challenges and occasional glitches, the app's benefits and responsive support team make it a valuable tool for e-commerce businesses.

angelacres

Jul 09, 2024 on Shopify

Barath was very helpful and knowledgeable.

Parfumtest

Jul 08, 2024 on Shopify

Barath help me very much about my Problems. Shipping Rates are working perfect if you have 2 Types of Products!! <3

Woodbender | UK and International

Jul 08, 2024 on Shopify

I needed help with setup and was able to quickly book a call with Jenifer. She was very good at walking me through the application setup and ensuring I had everything I needed before ending the call. Very impressed with the customer service, and so far, the app looks like it will enable me to do everything I need.

The Great Elephant Migration

Jul 07, 2024 on Shopify

Have now spoken with two advisors and both have been incredibly helpful and responsive in the set up! Thank you.

Pride on the Line

Jul 04, 2024 on Shopify

Excellent service provided - Janani & Vignesh have been super helpful and we have been able to set up our store in only a few days! Thank you Shipeasy!

Jarral Mobile Tyre Fitting

Jul 02, 2024 on Shopify

Really Amazing app specially its support service is amazing. They have very professional staff team specially I like to mention Bindu who assist me in my concern very well. Must Recommended

Tots to Teens Furniture

Jul 01, 2024 on Shopify

Barath was a wonderful help with figuring my combined ship rates. I must say I spent 3 hours trying to figure it out the night before and after our online meeting he made it a breeze. Thank you so much for the needed help in getting my situation fixed.

DIVIN Australia

Jul 01, 2024 on Shopify

Vignesh is very professional. I was planning to set up shipping rates through postcode. He is very patient and helpful. Vignesh is the best!!!

Good Furniture

Jun 30, 2024 on Shopify

We've tried 4 different apps for our shipping settings, because our rates are based on postcodes, this one is the best. Their customer service is good as well, Janani helped me to solve the problem I have, easy to communicate, and highly recommend to all!

Computer Lounge

Jun 30, 2024 on Shopify

Super Helpful Support Team, Thanks for Jennifer, Appreciate Your Help.

Nature's Balance

Jun 26, 2024 on Shopify

great service by Vignesh!!

VitalityPoints

Jun 26, 2024 on Shopify

Janani provided exceptional assistance in resolving shipping rate issues on our website. Her clarity and support during a zoom call led to a quick resolution. 5 star service!

Tiles & Trims

Jun 25, 2024 on Shopify

I needed some help setting up shipping rates for various scenarios, Rahul jumped onto a Zoom call and configured the app to handle every scenario in just a few minutes. Really impressed with response time, explanation and end result - would highly recommend App for handling even the most complex shipping scenarios.

Shop

Jun 24, 2024 on Shopify

Rahul was very helpful and gave us lots of information to help organise our shipping process.

Habitual Skin Canada

Jun 23, 2024 on Shopify

Very helpful team, helped me setting up advanced postcode segmentation to deliver postcode level freight costs and fall back scenarios. Very helpful, instant service including zoom support. Highly recommend! Shout out to Nithish Kumar for his help!

Sealy

Jun 23, 2024 on Shopify

Best service ever! very quick responce. The app is great! helped me achive my goals. Thanks for: Rahul, Durkesh, Vindega

Ariah Nails

Jun 22, 2024 on Shopify

GREAT APP, RAHUL HELPED ME ALOT WITH THE INTRIGATION

GONG Galaxy

Jun 20, 2024 on Shopify

Just had a call with Barath who was super helpful to deal with a small complication I had. Awesome app and great staff

TheSoapery

Jun 20, 2024 on Shopify

Really useful app and great customer service. Jenifer set up all of our shipping rates for us, saving us hours of work. They helped us through the testing process and made amendments where necessary.

Rayne Automotive

Jun 19, 2024 on Shopify

Jenifer was super helpful on our setup, all seems good so far!