Shopify Shipping Rates App Review: Features & User Feedback

Customer reviews: ShipX ‑ Shipping Rates & Rules

The Shopify Shipping Rates app helps merchants optimize shipping costs and streamline fulfillment. This review covers its features, pricing, and real user feedback to help you decide if it’s the right fit for your store.

Reviews (1,030)

Overall rating

5

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What Merchants Think

"ShipX ‑ Shipping Rates & Rules" receives high praise from merchants for its robust functionality and excellent customer support. Users appreciate the app's ability to accommodate complex shipping scenarios that Shopify's native features cannot handle. While the initial learning curve is noted, the professional and responsive support team, frequently highlighted for their incredible patience and expertise, ensures that users can set up and operate the app effectively.

Key Strengths

Comprehensive support for complex shipping scenarios, including zone-based and per-item rates.
Exceptional customer support, often available via quick Zoom calls.
User-friendly interface once the initial setup is completed.
Customizable options that cater to various shipping needs across multiple platforms.

Common Concerns

Initial setup can be complicated and requires support intervention.
Lack of clear documentation for advanced features and configuration.
Occasional bugs that require technical support to resolve.
Complexity in integrating with other Shopify apps, necessitating step-by-step guidance.

Final Thoughts

"ShipX ‑ Shipping Rates & Rules" is a standout app for businesses with intricate shipping requirements. Its comprehensive customization options and the dedication of its support team make it a recommended solution for merchants needing advanced shipping logistics on Shopify. Despite the initial setup challenges and occasional glitches, the app's benefits and responsive support team make it a valuable tool for e-commerce businesses.

Morales Ltda

Oct 03, 2024 on Shopify

Barath assisted on setup.

Tracks Mag Shop

Oct 02, 2024 on Shopify

Loving this app. It has saved me so much time. It has done everything I hoped for and more..!! Janani was so helpful helping me set everything up in the backend. Thank you :)

Birdie Vogue

Sep 30, 2024 on Shopify

Their support is really on time and very helpful. Thanks for Nithish, he is simply knows what should be done.

The South African Spaza Shop

Sep 30, 2024 on Shopify

App does what other apps cannot in terms of conditions IRO Shipping rates and multi carriers. Customer Services is top class - all emails responded to same day. Nithish assisted in full with the initial setup and service was excellent

Norski

Sep 30, 2024 on Shopify

Durksh was super helpful. I was a little confused to start with, but within 40 minutes we had the shipping setup. App now seems simple to use and I could implement it on any website now. Way better than Shopifys shipping rules!!

Medcore Direct

Sep 30, 2024 on Shopify

Janani provided me the superb help today, our life saver.

1913 Kickapoo Orchard

Sep 30, 2024 on Shopify

Barath was amazing, very helpful, intelligent and quick.

Dessert Boxes

Sep 29, 2024 on Shopify

Thank you Vinjuda for your assistance to solve my questions so quickly. The Shipeasy app has been a great help to our new Shopify Plus store.

Nameswear.com - Store

Sep 29, 2024 on Shopify

Had a lovely experience with the Ship Easy team. I was stuck with something and Durkesh got on a call with me several times to ensure everything worked smoothly. He spent extra time on my issue to make sure I got exactly what I wanted. Cannot thank the entire team, and especially Durkesh for his effort, politeness and friendly behavior. Kudos!

Tuck In Tight

Sep 26, 2024 on Shopify

Nithish was helpful in aiding us through our complex shipping process. Very helpful - thank you.

Holgers Stugmaterial AB

Sep 25, 2024 on Shopify

The app works amazing, we had missed a setting and Nitish from the support team was very helpful and solved our problem on a zoom meeting. We recommend!

I'mPerfect PH

Sep 24, 2024 on Shopify

The app works excellent, they also have a very supportive chat support, I was assisted by Natish Kumar, he was very patient in helping, keep up the good work!

Freddy Australia

Sep 24, 2024 on Shopify

Helped us with setting a flat rate when Shopify couldn't solve this issue. Thank you.

XD21

Sep 23, 2024 on Shopify

I would recommend this app and the service is amazing !!

CASANOVA PARIS

Sep 23, 2024 on Shopify

Assistance if very good. w// Durkesh Kumar

Rebelly

Sep 23, 2024 on Shopify

Siva was very helpful and clear. Everything went smooth!

Enviro Flex Pack

Sep 22, 2024 on Shopify

I can't thank Vignesh enough for his exceptional support in resolving all my complex issues. He was incredibly patient, guiding me step-by-step through each solution, and took the time to clearly explain how to set everything up in Shopify and the app to achieve exactly what I needed. His expertise and thorough explanations made the entire process so much easier to understand. This app has been a game-changer for my store, especially in optimizing our shipping settings. It has streamlined our operations and made our day-to-day tasks much more manageable. Highly recommend both the app and the outstanding support that comes with it!

Rescue Swag

Sep 19, 2024 on Shopify

Great support team, Janani was very helpful answering my questions!

Kiln Dried Hardwood Logs

Sep 19, 2024 on Shopify

great app, very helpful with setting up. Easy to use. Step by step help

Cicada Seeds

Sep 18, 2024 on Shopify

Great instructions from Janani. Thank you!