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Customer reviews: ShipX ‑ Shipping Rates & Rules

Develop by Logbase

Reviews (1,098)

Overall rating
5

What Merchants Think

"ShipX ‑ Shipping Rates & Rules" receives high praise from merchants for its robust functionality and excellent customer support. Users appreciate the app's ability to accommodate complex shipping scenarios that Shopify's native features cannot handle. While the initial learning curve is noted, the professional and responsive support team, frequently highlighted for their incredible patience and expertise, ensures that users can set up and operate the app effectively.

Key Strengths

  • Comprehensive support for complex shipping scenarios, including zone-based and per-item rates.
  • Exceptional customer support, often available via quick Zoom calls.
  • User-friendly interface once the initial setup is completed.
  • Customizable options that cater to various shipping needs across multiple platforms.

Common Concerns

  • Initial setup can be complicated and requires support intervention.
  • Lack of clear documentation for advanced features and configuration.
  • Occasional bugs that require technical support to resolve.
  • Complexity in integrating with other Shopify apps, necessitating step-by-step guidance.

Final Thoughts

"ShipX ‑ Shipping Rates & Rules" is a standout app for businesses with intricate shipping requirements. Its comprehensive customization options and the dedication of its support team make it a recommended solution for merchants needing advanced shipping logistics on Shopify. Despite the initial setup challenges and occasional glitches, the app's benefits and responsive support team make it a valuable tool for e-commerce businesses.

The Lifestyle Co

Mar 27, 2025  on Shopify

Nithish was very patient and concise. Appreciate his eagerness to help

Raku Collective

Mar 27, 2025  on Shopify

Durkesh is really helpful guiding me through the app.

PEOPLE OF VALOR

Mar 27, 2025  on Shopify

Shout out to Durkesh! For the superb support extended to us even though we are on free trial. Definitely worth subscribing especially if you want a smarter/dynamic shipping options.

Tomauri.com

Mar 27, 2025  on Shopify

Vignesh is awesome! He helped us solve a major issue we've been having with shipping. 10/10 recommend. Thanks Vignesh :)

Kleva Range - Everyday Innovations

Mar 25, 2025  on Shopify

We are very pleased with ShipX team and especially thank you so much Janani for being really helpful and more than that Janani was helped us with zoom meeting in clear step by step guidance. We really recommend it.

DynaQuest PC

Mar 25, 2025  on Shopify

I scheduled a consultation with the ShjpX team and Durkesh was able to promptly address my concerns and provide solutions to the issues I was facing. Very helpful customer service and their app has lots of customization.

SUMMIT

Mar 24, 2025  on Shopify

Great customer support! Bindu was able to quickly identify and fix my issue

WootVida

Mar 24, 2025  on Shopify

Great App, easy to use with great features and great and fast support.

Northwest Zoological

Mar 24, 2025  on Shopify

Very helpful staff. Especially Durkesh and Siva

Lazy T Ranch

Mar 24, 2025  on Shopify

Vignesh was very helpful and resolved my issue quickly and efficiently.

Maruhide Marine Products

Mar 21, 2025  on Shopify

The app is wonderful. It fits our need of the features. I love how they have the shipping rate selection for costumers. The costumer support is superb, especially Vignesh and Rajkumar are super helpful and patient with me to guide me how to use the app. I highly recommend this app and their team. You need help they are always there for you.

BOLLARDCOVERUSA

Mar 20, 2025  on Shopify

We are very pleased with the powerful shipping algorithms (scenarios) that can be combined to handle all the shipping calculation situations for our various products. We did encounter a few challenges with mixing products across scenarios that we couldn't figure out, so we reached out to their tech support. They offer a complementary Zoom meeting with their tech support with many times available same day or any day in the week. We were luckily connected with Jennifer who took the time to fully understand our complex scenarios. While she couldn't immediately come up with a solution, she worked with her team for 36 hours and after their testing, she came back for a second Zoom meeting to show how to setup the scenarios to meet our needs. These solutions worked perfectly. She is definitely a great asset to the team. While we have only been live with the website for two days, we are very pleased with how ShipX is calculating our custom ship rates.

Farmhouse Fresh Dev

Mar 20, 2025  on Shopify

The app is easy to use and has all the features we are looking for to calculate shipping cost. Janani on the support team is very knowledgeable of the app and was very helpful in walking me through different settings and customizations.

MDI Salon Equipment

Mar 19, 2025  on Shopify

Vignesh helped me solving my issue professionally

Stickerbeat.com

Mar 19, 2025  on Shopify

Barath made adding our shipping rates super easy! Highly recommend this app.

Seattle Coffee Gear

Mar 17, 2025  on Shopify

Great app and amazing support. They're always so quick to help with our setup, really appreciate them!

OZ Smart

Mar 17, 2025  on Shopify

Great service from Nithish who helped me set up and resolved issues!

KXKSHOPAU

Mar 14, 2025  on Shopify

The service was fast and perfect and I loved Janani

Likecanada

Mar 14, 2025  on Shopify

The customer service is very fast and excellent. In particular, the consultant named Nithish is very kind and quick to understand, and it seems that he has perfectly set up the shipping fee settings I wanted. Thank you.

Love Persimmon

Mar 14, 2025  on Shopify

I had a great experience with Durkesh from Logbase! He was incredibly helpful in explaining and setting up the app, making the whole process smooth and easy to follow. Even though I haven’t had a chance to use the app yet, the customer service so far has been outstanding. If the app works as well as the support, I’m sure it’ll be fantastic. Thanks again, Durkesh!

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