Shopify Shipping Rates App Review: Features & User Feedback

Customer reviews: ShipX ‑ Shipping Rates & Rules

The Shopify Shipping Rates app helps merchants optimize shipping costs and streamline fulfillment. This review covers its features, pricing, and real user feedback to help you decide if it’s the right fit for your store.

Reviews (1,087)

Overall rating

4.9

5

621
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9
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1
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4

What Merchants Think

"ShipX ‑ Shipping Rates & Rules" receives high praise from merchants for its robust functionality and excellent customer support. Users appreciate the app's ability to accommodate complex shipping scenarios that Shopify's native features cannot handle. While the initial learning curve is noted, the professional and responsive support team, frequently highlighted for their incredible patience and expertise, ensures that users can set up and operate the app effectively.

Key Strengths

Comprehensive support for complex shipping scenarios, including zone-based and per-item rates.
Exceptional customer support, often available via quick Zoom calls.
User-friendly interface once the initial setup is completed.
Customizable options that cater to various shipping needs across multiple platforms.

Common Concerns

Initial setup can be complicated and requires support intervention.
Lack of clear documentation for advanced features and configuration.
Occasional bugs that require technical support to resolve.
Complexity in integrating with other Shopify apps, necessitating step-by-step guidance.

Final Thoughts

"ShipX ‑ Shipping Rates & Rules" is a standout app for businesses with intricate shipping requirements. Its comprehensive customization options and the dedication of its support team make it a recommended solution for merchants needing advanced shipping logistics on Shopify. Despite the initial setup challenges and occasional glitches, the app's benefits and responsive support team make it a valuable tool for e-commerce businesses.

Mycube B2B

Dec 30, 2025 on Shopify

Great customer service and easy onboarding process!

Symbol

Dec 29, 2025 on Shopify

Deepan very helpful!!!!!

Imperi

Dec 26, 2025 on Shopify

Vignesh has been awesome. Very responsive and customer-oriented demeanor. Customer support definitely a five-star service.

TAHAN Outdoor

Dec 24, 2025 on Shopify

Durkesh is super helpful with the support! Recommended!

Zonie Beverages

Dec 19, 2025 on Shopify

Deepan was extremely helpful!

Pop & Scott Workshop

Dec 19, 2025 on Shopify

Durkesh was amazing and so incredibly helpful. Thank you

Bakehouse Occasions

Dec 19, 2025 on Shopify

Janani, she gave the best solutions for our shipping logic store as we have complicate logics requires. Thanks

eSpecial Needs

Dec 19, 2025 on Shopify

Deepan was a fantastic help - he immediately jumped on a Zoom call and helped with a small configuration to get our shipping rules working perfectly! ShipX is very easy to use and configure and meets our shipping calculation needs. I highly recommend ShipX and Deepan!

MoonArt

Dec 17, 2025 on Shopify

Super happy with this app and the customer support. Nithish helped me resolve a shipping rate issue in just a few minutes. He was very professional and polite. Highly recommended!

JJ Building Materials

Dec 16, 2025 on Shopify

Durkesh was very knowledgeable and very helpful

Central Sports UK

Dec 16, 2025 on Shopify

Deepan is very helpful! Thank you!

Kim's Magic Pop

Dec 16, 2025 on Shopify

Tool Reserve

Dec 16, 2025 on Shopify

Peter Solberg

Dec 15, 2025 on Shopify

Deepan was an amazing help! He assisted us with setting up and optimizing our shipping system in Shopify and knew all the right tweaks to make everything work smoothly. Thanks to his expertise, our shipping is now fully up and running without any issues. Knowledgeable, efficient, and a pleasure to work with.

Hillside Food Forest

Dec 13, 2025 on Shopify

Nithish was excellent and solved my problem quickly and easily - thank you!

Mosman Cellars

Dec 13, 2025 on Shopify

Durkesh was amazing and very helpful. Very patient and answered all my questions. Highly recommend.

Na2ral Limited (Scarlet Lily)

Dec 12, 2025 on Shopify

Great shipping app, does exactly what we want it to and is pretty easy to understand. We had a small problem, I sent an email which was replied to immediately by Jenifer and we had the issue sorted within a few minutes. There was no problem with the app, the problem was me not reading the instructions.

RENNBETRIEB

Dec 09, 2025 on Shopify

Fast support and can setup nearly every shipping scenario - I recommend.

JJ Building Materials

Dec 05, 2025 on Shopify

Nithish was very knowledgeable and very helpful

Mr beefy

Dec 05, 2025 on Shopify

Supporto molto efficace e disponibile.