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Customer reviews: ShipX ‑ Shipping Rates & Rules

Develop by Shopify

The Shopify Shipping Rates app helps merchants optimize shipping costs and streamline fulfillment. This review covers its features, pricing, and real user feedback to help you decide if it’s the right fit for your store.

Reviews (1,030)

Overall rating
5

What Merchants Think

"ShipX ‑ Shipping Rates & Rules" receives high praise from merchants for its robust functionality and excellent customer support. Users appreciate the app's ability to accommodate complex shipping scenarios that Shopify's native features cannot handle. While the initial learning curve is noted, the professional and responsive support team, frequently highlighted for their incredible patience and expertise, ensures that users can set up and operate the app effectively.

Key Strengths

  • Comprehensive support for complex shipping scenarios, including zone-based and per-item rates.
  • Exceptional customer support, often available via quick Zoom calls.
  • User-friendly interface once the initial setup is completed.
  • Customizable options that cater to various shipping needs across multiple platforms.

Common Concerns

  • Initial setup can be complicated and requires support intervention.
  • Lack of clear documentation for advanced features and configuration.
  • Occasional bugs that require technical support to resolve.
  • Complexity in integrating with other Shopify apps, necessitating step-by-step guidance.

Final Thoughts

"ShipX ‑ Shipping Rates & Rules" is a standout app for businesses with intricate shipping requirements. Its comprehensive customization options and the dedication of its support team make it a recommended solution for merchants needing advanced shipping logistics on Shopify. Despite the initial setup challenges and occasional glitches, the app's benefits and responsive support team make it a valuable tool for e-commerce businesses.

Art Rotondo

Oct 24, 2025  on Shopify

Great support - really fast and helpful! Always there to help things run as you want. Thank you!

Regal Autosport B2B

Oct 23, 2025  on Shopify

Jennifer was of great help during the onboarding and troubleshooted any of the minor issues we had during our call.

Bathirst Liquor

Oct 23, 2025  on Shopify

Durkesh & Deepan did a great job helping us get the app up and running. The setup is usually the hardest part, but they made it easy. We’ve only just started using it, and so far so good. Thanks Durkesh & Deepan!

Deco garden

Oct 21, 2025  on Shopify

bindu have been very helpful and knew how to assist in everything we needed, she deserve a big bonus!!

FABSINKS

Oct 21, 2025  on Shopify

Dhina was great answered all of my questions

POOPEEPOTTY

Oct 17, 2025  on Shopify

After a bad experience with another shipping app, my company decided to try ShipX and Deepan supported me in setting up different shipping rate for different zones which is something the other app could not do. Thank you Deepan for your amazing support and smooth communication. I highly recommend!

LerobShop

Oct 17, 2025  on Shopify

very good service!!

Dominator Sports Australia

Oct 16, 2025  on Shopify

Vinduja was extremely patient helpful with setting up this app So far this app seems great Recommend

Stories Flooring

Oct 16, 2025  on Shopify

Durkesh is amazing! The app has features that other apps dont and it has really helped us solve our shipping issues that charged our customers double the rate due to multiple locations. Hats off to the app and the team! would highly recommend.

iROCKER US

Oct 16, 2025  on Shopify

American Stalls

Oct 16, 2025  on Shopify

Durkesh helped me very effectively and quickly to solve the doubts about the shipping set up.

Urban Culture Homes

Oct 16, 2025  on Shopify

Janani's customer service was best, Issue was addressed and explained clearly. Thank you!

La Cordée

Oct 15, 2025  on Shopify

Barath was super helpfull, custom developement worked perfect , setting up was easy and fast.

Pet Supermarket

Oct 15, 2025  on Shopify

Janani has been exceptional. Thank you!

Spiegelmax

Oct 15, 2025  on Shopify

Durkesh very lovely guy. Amazing experience!! <3 Jenifer also lovely person. Amazing experience too <3

Fruitbowl

Oct 15, 2025  on Shopify

Genifer very nice support and clear explaination thanks a lot

SUGAR PAPI

Oct 14, 2025  on Shopify

Great experience and onboarding with Vignesh

Horses Home

Oct 14, 2025  on Shopify

Eine ausgezeichnete App, die auch komplexe Aufgaben mit vielen verschiedenen Lagern und Versanddienstleistern gelöst bekommt. Bei Problem ist der Support schnell und einfach zur Stelle und löst das Problem. Mein Berater Durkesh war spitze und konnte alle Fragen und Probleme in Sekunden lösen. Der Support ist allerdings in Englisch und Ihr solltet der Sprache mächtig sein.

Fenlux Shop

Oct 09, 2025  on Shopify

Jenifer Joys was really helpful and answered all my questions.

.FR a l'epoque

Oct 08, 2025  on Shopify

Jennifer was very helpful and accommodating to me, someone who is not very good with systems. I am very grateful. She also helped me with the setup on Zoom. Thank you very much.

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