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Customer reviews: ShipX ‑ Shipping Rates & Rules

Develop by Shopify

The Shopify Shipping Rates app helps merchants optimize shipping costs and streamline fulfillment. This review covers its features, pricing, and real user feedback to help you decide if it’s the right fit for your store.

Reviews (1,099)

Overall rating
5

What Merchants Think

"ShipX ‑ Shipping Rates & Rules" receives high praise from merchants for its robust functionality and excellent customer support. Users appreciate the app's ability to accommodate complex shipping scenarios that Shopify's native features cannot handle. While the initial learning curve is noted, the professional and responsive support team, frequently highlighted for their incredible patience and expertise, ensures that users can set up and operate the app effectively.

Key Strengths

  • Comprehensive support for complex shipping scenarios, including zone-based and per-item rates.
  • Exceptional customer support, often available via quick Zoom calls.
  • User-friendly interface once the initial setup is completed.
  • Customizable options that cater to various shipping needs across multiple platforms.

Common Concerns

  • Initial setup can be complicated and requires support intervention.
  • Lack of clear documentation for advanced features and configuration.
  • Occasional bugs that require technical support to resolve.
  • Complexity in integrating with other Shopify apps, necessitating step-by-step guidance.

Final Thoughts

"ShipX ‑ Shipping Rates & Rules" is a standout app for businesses with intricate shipping requirements. Its comprehensive customization options and the dedication of its support team make it a recommended solution for merchants needing advanced shipping logistics on Shopify. Despite the initial setup challenges and occasional glitches, the app's benefits and responsive support team make it a valuable tool for e-commerce businesses.

Four Roses

Jan 15, 2026  on Shopify

Bindu was very helpful on app set up!

BCE Cleaning Systems

Jan 13, 2026  on Shopify

Deepan was awesome today... Help me set everything up quick and easy.

Shakewell

Jan 12, 2026  on Shopify

Durkesh was very helpful - solved all my problems - highly recommend!

GooliArt

Jan 12, 2026  on Shopify

The BEST CUSTOMER SERVICE on Shopify by far!!! Available, professional and always kind Thank you.

Pure Wakesurf

Jan 12, 2026  on Shopify

Deepan was very patient and helpful and walked me through the whole process. I like the ease of ShipX for different rates that Shopify will not do.

Deal4Doors

Jan 12, 2026  on Shopify

Had an issue with one of the rates we had set up and could't figure out how to fix it - used the online chat and Durkesh was quickly able to fix the error we were having. Really pleased with the app and the customer service

Akshay Gems

Jan 09, 2026  on Shopify

i would recommend shipx is very good app and very good support . mr jignesh has support to me very smoothly through the set up process.

Home Centre Direct

Jan 08, 2026  on Shopify

Excellent Support from Durkesh – Highly Recommended I had a great experience with Durkesh from the ShipX (ShopX) App Support team. He is very knowledgeable and has a strong understanding of restricted areas and different shipping rate rules. He explained everything clearly and helped configure the app exactly according to our requirements. The support was excellent, and I really appreciated that the team allows Zoom meeting calls, which made solving issues much faster and easier. The app itself is very good, and with Durkesh’s help, we successfully resolved all our issues. Now our shipping rates are working perfectly and coming correctly from the ShipX app. Highly recommended app and support team!

Drive At Home | USA

Jan 07, 2026  on Shopify

Vignesh was very helpful, walked me through each step to get all the proper settings situated so we could offer calculated rates to customers in Alaska, Hawaii and Puerto Rico. Thank you!

Residential Gates

Jan 06, 2026  on Shopify

Fantastic app, and amazing support from Durkesh - would highly recommend!

DPF Super Store

Jan 05, 2026  on Shopify

So far so good, I have been using the app to set up our shipping rates and it is working as desired. There is definitely a bit of a learning curve, and I had some questions but I was able to get support from Vignesh and he helped me out right away.

Bulk Direct Landscape Supply

Jan 03, 2026  on Shopify

Deepan is awesome!

Taif Al Emarat UAE

Jan 01, 2026  on Shopify

Jeniffer was so much helpful

עולם השינה של עמינח

Dec 31, 2025  on Shopify

Durkesh gave the best support ever

Packlinq

Dec 31, 2025  on Shopify

So far it seems like a good app, many settings and possibilities for live carriers, although DHL E-commerce is not available, but we managed to add those rates manually.

Mycube B2B

Dec 30, 2025  on Shopify

Great customer service and easy onboarding process!

Symbol

Dec 29, 2025  on Shopify

Deepan very helpful!!!!!

Imperi

Dec 26, 2025  on Shopify

Vignesh has been awesome. Very responsive and customer-oriented demeanor. Customer support definitely a five-star service.

TAHAN Outdoor

Dec 24, 2025  on Shopify

Durkesh is super helpful with the support! Recommended!

Zonie Beverages

Dec 19, 2025  on Shopify

Deepan was extremely helpful!

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