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Customer reviews: ShipX ‑ Shipping Rates & Rules

Develop by Shopify

The Shopify Shipping Rates app helps merchants optimize shipping costs and streamline fulfillment. This review covers its features, pricing, and real user feedback to help you decide if it’s the right fit for your store.

Reviews (1,030)

Overall rating
5

What Merchants Think

"ShipX ‑ Shipping Rates & Rules" receives high praise from merchants for its robust functionality and excellent customer support. Users appreciate the app's ability to accommodate complex shipping scenarios that Shopify's native features cannot handle. While the initial learning curve is noted, the professional and responsive support team, frequently highlighted for their incredible patience and expertise, ensures that users can set up and operate the app effectively.

Key Strengths

  • Comprehensive support for complex shipping scenarios, including zone-based and per-item rates.
  • Exceptional customer support, often available via quick Zoom calls.
  • User-friendly interface once the initial setup is completed.
  • Customizable options that cater to various shipping needs across multiple platforms.

Common Concerns

  • Initial setup can be complicated and requires support intervention.
  • Lack of clear documentation for advanced features and configuration.
  • Occasional bugs that require technical support to resolve.
  • Complexity in integrating with other Shopify apps, necessitating step-by-step guidance.

Final Thoughts

"ShipX ‑ Shipping Rates & Rules" is a standout app for businesses with intricate shipping requirements. Its comprehensive customization options and the dedication of its support team make it a recommended solution for merchants needing advanced shipping logistics on Shopify. Despite the initial setup challenges and occasional glitches, the app's benefits and responsive support team make it a valuable tool for e-commerce businesses.

Green Cricket

Nov 06, 2024  on Shopify

I really like the service given by Vignesh and what took us a day to solve with his help sorted within a minute. Thanks!

Toilets Are Us

Nov 06, 2024  on Shopify

Durkesh was great help, great app. Having Zoom call help and screen share is a must. So glad that I got Shipeasy. I had tried other apps that did not have the same level of support or Zoom screen share. Thanks so much Shipeasy. I highly recommend!

ML Performance

Nov 05, 2024  on Shopify

Great support received from the team, specifically Durkesh! Thank you :)

La Green Touch

Nov 05, 2024  on Shopify

Trés content pour cette application. J'ai eu un bon accompagnement de la part de Janani. Merci beaucoup

The Ross Art Group

Nov 04, 2024  on Shopify

Customer support is always amazing, especially Vignesh!

Hakuna Pets

Nov 03, 2024  on Shopify

Fantastic app & great features. Great support team. Janani was very responsible & helped me solve my issue within 10 mins.

LES - Lifting Equipment Store®

Oct 29, 2024  on Shopify

Good app

Masterspapartsonline

Oct 28, 2024  on Shopify

Platform is great and Vignesh was very helpful.

Lands End B.V.

Oct 28, 2024  on Shopify

Durkesh and me jumped on a call. He helped me with various problems. Very kind and quick fix. Would recommend this app to anyone.

God is good

Oct 27, 2024  on Shopify

Good app

Organic Melt®

Oct 24, 2024  on Shopify

Vignesh was awesome in walking me through the features of the product!

Fauzul Enterprise

Oct 23, 2024  on Shopify

Mr Shiva was very Helpfull.. took him 5 minutes to solve my problem.

EnviroRides

Oct 22, 2024  on Shopify

Fantastic experience, would highly recommend. I booked a Zoom call and Jennifer set everything up and explained how the application worked, she even helped me with contacting Shopify to have certain things arranged which were required for the application.

Builder Express

Oct 20, 2024  on Shopify

I just finished setting everything up for my store with Shipeasy. Even though I had a complex shipping system, I seamlessly scheduled a couple of calls with Vignesh from the customer support team and he helped me very efficiently. Would recommend this app for anyone doing non-trivial shipping rules.

Moons Rare Books

Oct 18, 2024  on Shopify

Can be a little tricky to figure out but overall they were very helpful when we set up a Zoom call to get some things figured out. Happy with the app so far! It's made it a lot easier for us to tailor our shipping rates to our customers.

miamo

Oct 18, 2024  on Shopify

Super service and app:) Durkesh was very helpfull !!!

Organic Stores, Inc.

Oct 18, 2024  on Shopify

We just launched our store to a new platform and ran into shipping issues within our cart. After a lot of research, I decided to try the Shipeasy app. I needed assistance at first and Jenifer was amazing. She walked me through each issue with ease so I was able to learn quickly. The app itself has a great price point and covers so many scenarios that I feel confident it will meet my needs for years to come. I definitely recommend the Shipeasy app.

Clean Beauty Market

Oct 16, 2024  on Shopify

Rahul was very helpful when i needed help setting up this app highly recommend. Thank you

Centr

Oct 15, 2024  on Shopify

Well done, fast, great work!!!! Vignesh

Pack Ship Mail Supplies

Oct 15, 2024  on Shopify

Shipping Rates — Shipeasy has been an excellent addition to our business. The flexibility it offers for customizing shipping rates is impressive, and the support team is incredibly efficient and helpful. A special thanks to Vinduja, who assisted us with setting up specific scenarios and adjusting rates for different zones and product tags. Vinduja was always available to provide quick and effective solutions. The system is easy to use, and the customization options have allowed us to offer a clearer and more transparent shipping experience for our customers. I highly recommend this app to any store that needs advanced shipping rate management!

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