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Customer reviews: ShipX ‑ Shipping Rates & Rules

Develop by Logbase

Reviews (1,098)

Overall rating
5

What Merchants Think

"ShipX ‑ Shipping Rates & Rules" receives high praise from merchants for its robust functionality and excellent customer support. Users appreciate the app's ability to accommodate complex shipping scenarios that Shopify's native features cannot handle. While the initial learning curve is noted, the professional and responsive support team, frequently highlighted for their incredible patience and expertise, ensures that users can set up and operate the app effectively.

Key Strengths

  • Comprehensive support for complex shipping scenarios, including zone-based and per-item rates.
  • Exceptional customer support, often available via quick Zoom calls.
  • User-friendly interface once the initial setup is completed.
  • Customizable options that cater to various shipping needs across multiple platforms.

Common Concerns

  • Initial setup can be complicated and requires support intervention.
  • Lack of clear documentation for advanced features and configuration.
  • Occasional bugs that require technical support to resolve.
  • Complexity in integrating with other Shopify apps, necessitating step-by-step guidance.

Final Thoughts

"ShipX ‑ Shipping Rates & Rules" is a standout app for businesses with intricate shipping requirements. Its comprehensive customization options and the dedication of its support team make it a recommended solution for merchants needing advanced shipping logistics on Shopify. Despite the initial setup challenges and occasional glitches, the app's benefits and responsive support team make it a valuable tool for e-commerce businesses.

Canvape.com

Apr 19, 2024  on Shopify

Barath was great in helping me set up this app!

Sutherland Performance

Apr 19, 2024  on Shopify

First of all, the app is very useful, and filled with great features & options! Not to mention that it is reasonably priced.   The customer service is outstanding! Janani helped me with my issue over several days and made sure that all my requirements were met. We even had a Zoom call and she held my hand every step of the way, to make sure my shipping problem was solved.  Highly recommend.

Fred Segal Home

Apr 18, 2024  on Shopify

This is a fantastic app for displaying shipping rates. We work with multiple vendors via a dropshipping model so if customers purchase products from multiple vendors, we needed a way to combine the various shipping rates. This app does it perfectly! And support has been very responsive and helpful. 10/10.

R10 ACADEMY STORE

Apr 18, 2024  on Shopify

Barath helped me a lot and answered all my questions. Thank you for your attention.

Moore's Furniture & Mattresses

Apr 18, 2024  on Shopify

Support is great!!

Prepared Planet

Apr 18, 2024  on Shopify

Very happy! Good app and good customer service :)

Kombucha-T Handcrafted Drinks

Apr 17, 2024  on Shopify

I found it difficult to set up by myself. Luckily, I contacted the support team and Raj was extremely helpful.

Millemamme

Apr 15, 2024  on Shopify

Sto appena adesso cominciando ad interfacciarm con l'app ma il servizio clienti è fantastico. Grazie Jennifer!

flyingdragonnursery

Apr 14, 2024  on Shopify

Jenifer & Rahul helped me fix the issue I was having with urban & rural NZ post codes, highly recommend the team. Very helpful and friendly.

Steady Furniture Co.

Apr 12, 2024  on Shopify

Very useful app and Vinduja has been very helpful with technical support.

Perfect Ponds And Koi

Apr 11, 2024  on Shopify

excellent, takes some time to learn but good bit of kit

preservefoodservice

Apr 10, 2024  on Shopify

Would highly recommend this app. Thank you Siva for the call and helping me understand the app better. Great service!

Estetica Interiors

Apr 10, 2024  on Shopify

Really good work by Siva. Perfect support. Solved all problems.

CHESTERGARDEN.COM

Apr 09, 2024  on Shopify

Superbe application ! Permet de définir des scénarios très complexes et de pallier à certaines fonctionnalités manquantes chez Shopify. Nous avons par exemple pu régler le problème de livraison pour les îles françaises (Corses et îles insulaires) qu'il n'est pas possible de dissocier dans les paramètres natifs de Shopify. Cette application est donc parfaite pour pouvoir définir des règles complexes de livraison.

gardenlifeuy

Apr 05, 2024  on Shopify

Barath helped me a lot to configure shipeasy, great help, thanks

Paint Party Printing

Apr 04, 2024  on Shopify

very quick response and was able to resolve withing minutes. Very satisfied and happy with the results.

eshopa-store

Apr 01, 2024  on Shopify

Shipeasy - is an excellent app for stores that require products to be shipped to different zones - The shipping in Australia is very difficult if you have different vendors with products that are different weights shipping to the one customer (so you need to combine product shipping rates) or even just shipping products to different zones. We needed a solution that calculated the shipping for items from different vendors to be calculated at the Shopping cart /check out level, and it needed to be fast, to avoid cart drop out! I the needed ground work by creating a graph of Zones and tagged products accordingly with an identifying tag so Shipeasy could create a shipping calculator - They took the time needed and were excellent... We have been very happy and it has worked perfectly for a year! I would recommend ShipEasy to anyone who needs a Shopify Multi-product multi-zone shipping calculator .. Thank you Shipeasy! Best of Luck... Feel free to reach out to - bomd.com.au if you need help with your graph ready for shipeasy :-)... (I am a shopify partner and I love to see businesses succeed!)

Advanced Disability Supplies

Mar 30, 2024  on Shopify

Excellent help, clarified everything to me

Martian Bazaar

Mar 29, 2024  on Shopify

I highly recommend Shipeasy to anyone as this is hands down the most versatile shipping app I have come across! The scenario setup determines the various rule sets available that can be tweaked to meet one's criteria. The History Detail provides a great snapshot of the transaction and matching scenarios. What is even more exceptional is the brilliant tech support behind the app. Vinduja is very patient throughout the Zoom session when explaining the intricacies of the rule sets. Her exceptional knowledge and competency are second to none!

Rosewood Winery

Mar 29, 2024  on Shopify

Great! Trouble shooting with the chat was a breeze. Thank you!!

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