Shopify Shipping Rates App Review: Features & User Feedback

Customer reviews: ShipX ‑ Shipping Rates & Rules

The Shopify Shipping Rates app helps merchants optimize shipping costs and streamline fulfillment. This review covers its features, pricing, and real user feedback to help you decide if it’s the right fit for your store.

Reviews (1,030)

Overall rating

5

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What Merchants Think

"ShipX ‑ Shipping Rates & Rules" receives high praise from merchants for its robust functionality and excellent customer support. Users appreciate the app's ability to accommodate complex shipping scenarios that Shopify's native features cannot handle. While the initial learning curve is noted, the professional and responsive support team, frequently highlighted for their incredible patience and expertise, ensures that users can set up and operate the app effectively.

Key Strengths

Comprehensive support for complex shipping scenarios, including zone-based and per-item rates.
Exceptional customer support, often available via quick Zoom calls.
User-friendly interface once the initial setup is completed.
Customizable options that cater to various shipping needs across multiple platforms.

Common Concerns

Initial setup can be complicated and requires support intervention.
Lack of clear documentation for advanced features and configuration.
Occasional bugs that require technical support to resolve.
Complexity in integrating with other Shopify apps, necessitating step-by-step guidance.

Final Thoughts

"ShipX ‑ Shipping Rates & Rules" is a standout app for businesses with intricate shipping requirements. Its comprehensive customization options and the dedication of its support team make it a recommended solution for merchants needing advanced shipping logistics on Shopify. Despite the initial setup challenges and occasional glitches, the app's benefits and responsive support team make it a valuable tool for e-commerce businesses.

K-ShipBox

Nov 21, 2024 on Shopify

Thanks Rahul

The Corkscrew Wine Merchants

Nov 21, 2024 on Shopify

We had some setup and configuration issues but the support was excellent and the team helped me set up my international shipping rates. Its an excellent app and i would highly recommended it.

Armando Poggi

Nov 21, 2024 on Shopify

Nitish was very helpful and fast to solve my problem. Thank you!

Axess

Nov 19, 2024 on Shopify

Things I Like Things I Love

Nov 19, 2024 on Shopify

Nithish helped me very goot to set up the app!

FARSLIM

Nov 19, 2024 on Shopify

Janani was helpful for the app setup. Much recommended! Thanks for the support. Great App.

Zencrafthouse

Nov 18, 2024 on Shopify

The app works great, but it can be complicated to use at first. Customer support (Janani) is excellent. She walked me through how to use the app and helped me set up what I needed. Great service. I highly recommend the app!

Little Creek Lamb & Beef

Nov 18, 2024 on Shopify

Helped with the install and fixed problems we've been having for a long time! Barath & Vignesh were particularly helpful.

SOOJIB

Nov 17, 2024 on Shopify

Thank you

Mallqaat

Nov 17, 2024 on Shopify

Customer support is really helpful for example, Durkesh helped me alot to setup my Shopify shipping rates and he was very helpful

Snehalayaa Silks

Nov 17, 2024 on Shopify

One of the best shipping calculating app available in Shopify I'm using this for a long time and the support is very good. Thank you Nithish. For helping to setting up the app and troubleshooting it to work perfectly.

Marine Foods Express, Ltd

Nov 13, 2024 on Shopify

Barath help us solved what we needed.

La fabrique AllWood

Nov 13, 2024 on Shopify

Parfait service à la clientèle et appli facile d'utilisation

BuyKandi.com

Nov 12, 2024 on Shopify

We were setting up our web store and had trouble with some of the logic behind the shipping rates. Vignesh was an absolute god send, he was super helpful and efficient with helping us set up the shipping rates. He deserves a raise!!

Go Protein

Nov 12, 2024 on Shopify

Great customer service! Vignesh helped me with my shipping rates and had it all setup in under 5min!

Biltong Direct

Nov 12, 2024 on Shopify

Thank you for all the help in setting up the shipping. Vindu was very helpull and patient with me as we work towards our web going live. I aim for our shipping to be very easy and a quick checkout, and with your help we can succeed. Regards Derick

ZolaF Sports

Nov 11, 2024 on Shopify

Barath was very supportive and kind. Thanks for your full support :)

Bloody Sunday

Nov 11, 2024 on Shopify

Vignesh is a wonderful customer service rep! This app is super helpful to set up shipping rates properly.

creocards-test

Nov 11, 2024 on Shopify

Vignesh was incredibly helpful setting up a few very complicated scenarios for me. No other app was able to handle. This app is very useful and easy to use with the excellent support I received.

Caribou Christmas

Nov 06, 2024 on Shopify

This app is amazing! I wanted to set my shipping rates based on dimensions rather than weight. This app allows me to set various scenarios to ensure my shipping costs are accurate. The customer service is very responsive and helpful! Happy I found this app