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Customer reviews: ShipX ‑ Shipping Rates & Rules

Develop by Logbase

Reviews (1,098)

Overall rating
5

What Merchants Think

"ShipX ‑ Shipping Rates & Rules" receives high praise from merchants for its robust functionality and excellent customer support. Users appreciate the app's ability to accommodate complex shipping scenarios that Shopify's native features cannot handle. While the initial learning curve is noted, the professional and responsive support team, frequently highlighted for their incredible patience and expertise, ensures that users can set up and operate the app effectively.

Key Strengths

  • Comprehensive support for complex shipping scenarios, including zone-based and per-item rates.
  • Exceptional customer support, often available via quick Zoom calls.
  • User-friendly interface once the initial setup is completed.
  • Customizable options that cater to various shipping needs across multiple platforms.

Common Concerns

  • Initial setup can be complicated and requires support intervention.
  • Lack of clear documentation for advanced features and configuration.
  • Occasional bugs that require technical support to resolve.
  • Complexity in integrating with other Shopify apps, necessitating step-by-step guidance.

Final Thoughts

"ShipX ‑ Shipping Rates & Rules" is a standout app for businesses with intricate shipping requirements. Its comprehensive customization options and the dedication of its support team make it a recommended solution for merchants needing advanced shipping logistics on Shopify. Despite the initial setup challenges and occasional glitches, the app's benefits and responsive support team make it a valuable tool for e-commerce businesses.

Elite Reformer

Sep 10, 2024  on Shopify

Thank you Durkesh and team for your amazing support! App itself works great and the support from the team to get everything set-up has been amazing!

Friars Gallery

Sep 08, 2024  on Shopify

Very helpful zoom chat with Janani, who talked me through how to configure my shipping rates. Didn't realise you need to be on the Advanced plan or above with Shopify for this shipping app to work!

Tu Arrocero

Sep 05, 2024  on Shopify

Jenifer helped us to finish our configuration super easy. It works super fine and fast. And it also has great video tutorials

Rad Tod

Sep 04, 2024  on Shopify

Nithish is a really helpful assistant in shipeasy, He and his team has helped me completely setup the rates for shipping more then 5 times. I am really glad to have them and use Ship easy for my shipping.

Hooked on a Book

Sep 04, 2024  on Shopify

Siva was amazing at helping me fix my shipping issues with Shopify. I would 100% recommend.

Dev-Palletstore

Sep 03, 2024  on Shopify

Thank you Shipping Rates app. Special thanks to Durkesh who helped me on distance base shipping rates. We created all the scenarios together and tested as well. Waiting for show distance count between source to destination in history area for accurate results. Thank you!

PlasticFri

Sep 01, 2024  on Shopify

Rahul, best guy ever!

TBG SANDBOX

Sep 01, 2024  on Shopify

Vindu thank you very much for your help.

M.S.L USA

Aug 30, 2024  on Shopify

Rahul & Nithish אפליקציה ברמה מעולה מאוד יש להם שירות מדהים וענו על כל הצרכים שלי. הבחור הנחמד ממש עזר לי והיה קשוב.

Authentic Texan

Aug 29, 2024  on Shopify

Manish was very helpful

Raj Silk Villa

Aug 29, 2024  on Shopify

Hinduja helped me setup the app, Absolute ease, Hoping to drive a lot of sales this season

Think Blooms

Aug 29, 2024  on Shopify

Nithish has been very helpful and patient. He guided me throughout the process. It was so easy to use Shipeasy!

Team Elite

Aug 29, 2024  on Shopify

Super help support team! Vindu was very thorough and helped out a lot.

poddie.fr

Aug 27, 2024  on Shopify

Amazing customer service. The best I have ever been across. Warm, Fast and Efficient. They even did the set up for us. Amazing! Highly recommend. Thank you Vignesh!

LISS

Aug 27, 2024  on Shopify

The service is really good, I got help from a guy named Siva. He was very Patient well skilled and helped me with a hard problem I had. If you need any good support, please ask for Siva to help you

Tillman Tools LLC

Aug 26, 2024  on Shopify

good one

DreamyMoons EU

Aug 25, 2024  on Shopify

Customer Service, Niehash was very helpful! Can see this will help our business greatly.

A Glass of®

Aug 22, 2024  on Shopify

Janani was fantastic in her explanation of how the product worked. And also was great when assisting in the setup; particularly in customised rates for different zones. Thank you !

Deal Buyer

Aug 21, 2024  on Shopify

Easy to use and very helpful staff if you ever get lost. Postcodes can be a headache but these guys are superb, making shipping rates, simple!

e℃

Aug 21, 2024  on Shopify

Thank you for your much helpful support Vindu!!

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