Shopify Shipping Rates App Review: Features & User Feedback

Customer reviews: ShipX ‑ Shipping Rates & Rules

The Shopify Shipping Rates app helps merchants optimize shipping costs and streamline fulfillment. This review covers its features, pricing, and real user feedback to help you decide if it’s the right fit for your store.

Reviews (953)

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What Merchants Think

"ShipX ‑ Shipping Rates & Rules" receives high praise from merchants for its robust functionality and excellent customer support. Users appreciate the app's ability to accommodate complex shipping scenarios that Shopify's native features cannot handle. While the initial learning curve is noted, the professional and responsive support team, frequently highlighted for their incredible patience and expertise, ensures that users can set up and operate the app effectively.

Key Strengths

Comprehensive support for complex shipping scenarios, including zone-based and per-item rates.
Exceptional customer support, often available via quick Zoom calls.
User-friendly interface once the initial setup is completed.
Customizable options that cater to various shipping needs across multiple platforms.

Common Concerns

Initial setup can be complicated and requires support intervention.
Lack of clear documentation for advanced features and configuration.
Occasional bugs that require technical support to resolve.
Complexity in integrating with other Shopify apps, necessitating step-by-step guidance.

Final Thoughts

"ShipX ‑ Shipping Rates & Rules" is a standout app for businesses with intricate shipping requirements. Its comprehensive customization options and the dedication of its support team make it a recommended solution for merchants needing advanced shipping logistics on Shopify. Despite the initial setup challenges and occasional glitches, the app's benefits and responsive support team make it a valuable tool for e-commerce businesses.

Buysoundtrax

Dec 04, 2024 on Shopify

Service was awesome, the person was informative and most helpful Janani was just super!

ConesOnly

Dec 04, 2024 on Shopify

Thanks for help Rajkumar!

Viagrow | Premium Plant Products

Dec 03, 2024 on Shopify

Very helpful app and the customer service is also great. Vignesh helped me a lot.

TTRacing Australia

Dec 01, 2024 on Shopify

Janani

Foam Industries - شركة صناعات الفوم

Nov 27, 2024 on Shopify

Nithish, Highly appreciate your support and helpful guidance through the plugin setup. Thanx with Best regards The App. just fixed one of the major challenges that Shopify doesn't support, and I highly recommend this app to overcome Shopify missing features like controlling the shipping charges.

Organic Stores, Inc.

Nov 25, 2024 on Shopify

Vignesh just created a shipping scenario that had to be set up for one product line only. He did it with easy and he was great to work with. This is a great shipping app and customer support is awesome.

Sportova

Nov 24, 2024 on Shopify

Confusing, but it works very well once set up. And the support is phenomenal. They will help you setup for any scenario you could think of.

LEDKUNGEN

Nov 21, 2024 on Shopify

Nithish has helped us out very quick and his other colleuges as well, they are very fast at responding and the app works perfectly for us, we tested a few that did not work for our needs, this was the perfect fit :)!

K-ShipBox

Nov 21, 2024 on Shopify

Thanks Rahul

The Corkscrew Wine Merchants

Nov 21, 2024 on Shopify

We had some setup and configuration issues but the support was excellent and the team helped me set up my international shipping rates. Its an excellent app and i would highly recommended it.

Armando Poggi

Nov 21, 2024 on Shopify

Nitish was very helpful and fast to solve my problem. Thank you!

Axess

Nov 19, 2024 on Shopify

Things I Like Things I Love

Nov 19, 2024 on Shopify

Nithish helped me very goot to set up the app!

FARSLIM

Nov 19, 2024 on Shopify

Janani was helpful for the app setup. Much recommended! Thanks for the support. Great App.

Zencrafthouse

Nov 18, 2024 on Shopify

The app works great, but it can be complicated to use at first. Customer support (Janani) is excellent. She walked me through how to use the app and helped me set up what I needed. Great service. I highly recommend the app!

Little Creek Lamb & Beef

Nov 18, 2024 on Shopify

Helped with the install and fixed problems we've been having for a long time! Barath & Vignesh were particularly helpful.

SOOJIB

Nov 17, 2024 on Shopify

Thank you

Mallqaat

Nov 17, 2024 on Shopify

Customer support is really helpful for example, Durkesh helped me alot to setup my Shopify shipping rates and he was very helpful

Snehalayaa Silks

Nov 17, 2024 on Shopify

One of the best shipping calculating app available in Shopify I'm using this for a long time and the support is very good. Thank you Nithish. For helping to setting up the app and troubleshooting it to work perfectly.

Marine Foods Express, Ltd

Nov 13, 2024 on Shopify

Barath help us solved what we needed.