Shipping calculator: ShipMagic logo

Customer reviews: Shipping calculator: ShipMagic

Reviews (96)

Overall rating
4.9

What Merchants Think

Merchants generally have a highly favorable opinion of "Shipping calculator: ShipMagic." Many users appreciate the app's ability to solve complex shipping issues, particularly double charging when shipping from multiple locations. It is praised for its user-friendly setup and outstanding customer service, with numerous mentions of personalized support provided by team members, notably Aditya.

Key Strengths

  • Excellent and personalized customer support, particularly by Aditya.
  • Effective at solving complex shipping problems such as preventing double charging with multiple locations.
  • Easy setup and intuitive interface for first-time users.
  • Ability to accommodate and customize intricate shipping scenarios, including dropshipping and multi-location shipments.
  • Quick resolution of issues and seamless integration with existing systems.

Common Concerns

  • Dependency on customer support for setup and problem-solving.
  • One isolated complaint about lack of response from support and live chat.
  • Potential need for an extended Shopify plan for full functionality, although workarounds are available.

Final Thoughts

"Shipping calculator: ShipMagic" appears to be a highly effective tool for merchants needing to control complex shipping variables. Its exceptional customer service is frequently highlighted, contributing to positive user experiences and problem resolution. While there are minor concerns around needing constant support, the app's overall reception is extremely positive, making it a recommended choice for Shopify store owners with complicated shipping needs.

Oddlysocks

Feb 06, 2025  on Shopify

Magiskt bra support! Att skapa en betalningsmodell för tre platser som alltid summerar ihop till en frakt var en logisk utmaning för hjärnan. För att få full nytta så kräver Shopify att man har en av deras premiumplaner, men genierna på Shipmagic hade en lösning så vi kunde lösa "EXAKT en fraktkostnad oavsett om jag beställer varor från en, två eller alla tre lagerplatser". Då min hjärnkapacitet inte räckte till för att skapa denna logiska formel, hjälpte supporten mig med en steg för steg guide på EXAKT hur jag skulle skriva in alla regler. Blir inte bättre än så här! TACK!

DOGHOUSE

Feb 04, 2025  on Shopify

Such helpful customer service, they really work well to come up with a solution for you! Shoutout to Aditya!

EverlastingEats

Jan 28, 2025  on Shopify

ShipMagic was tremendously helpful to me to correct my shipping issues that I encountered in my Shopify store. Thank you so much for your time and helpfulness!

Contract Flooring

Jan 23, 2025  on Shopify

I am extremely satisfied with ShipMagic! The app works flawlessly and is easy to set up. What truly sets it apart is the outstanding customer support. They respond quickly and go above and beyond to help with any issue. I've never experienced support as excellent as this. Highly recommend it to anyone looking for a reliable shipping calculator for Shopify!

Lategan & Van Biljoens

Jan 06, 2025  on Shopify

Shipmagic is a easy to use app. The staff is very knowledge based and they easily resolve problems that you have. It is definitely one of the apps that I will recommend just because of the service they give.

Corporate Snark

Jan 05, 2025  on Shopify

Helped me resolve my double shipping issues due to shipping from multiple warehouses, and their support was amazing and set up everything for me!

HAL Shoes

Dec 21, 2024  on Shopify

We ran into an issue when we started dual fulfillment from two locations. Customers were being charged double when products in one order ship from both locations. Shipmagic has an option to get around the double charge. Thank you shipmagic.

FamilienFaden

Nov 14, 2024  on Shopify

Really good, uncomplicated app, and really to further suggest is the fabolous support! Really understandable, hand in hand support is really outstanding. I can only say thanks for Adi for the top support!

Nightimelover

Oct 15, 2024  on Shopify

Aditya provided excellent customer support and was able to setup my shipping calculator with multiple locations to my specifications. Highly recommended app with Excellent technical support!

Welsdom

Oct 10, 2024  on Shopify

Great high quality app and developer. App works as advertised. Support team is awesome and can help configure your store for success. Highly recommend and loyal customer.

European Heritage

Oct 06, 2024  on Shopify

A fantastic app with great capability. Incredibly useful for plugging the gaps that the Shopify shipping capabilities fall short of. We noticed an issue created by a Shopify update launching split shipping. We raised this with the customer service team and they fixed it in their app in about 3 hours. Incredible turn around time. Thank you.

Real Grass Puppy Potty

Sep 18, 2024  on Shopify

Excellent app, so refreshing due to it's simplicity and the very intelligent, live support that was available instantly to help me set it up. Highly recommend.

fluwelnl

Aug 15, 2024  on Shopify

Excellent app to solve Shopify's shipping profile problems! We needed the app to create different cart scenarios since we have products with multiple shipping dates as well as products that will be shipped together with the first shipment depending what the customer orders. The app works like a charm for this. The customer service is more than we could ask for and they always reply super quickly.

BRU

Aug 13, 2024  on Shopify

Best customer service I ever experienced. They helped to completely set up the app with a complicated shipping structure that we wanted. Totally recommended.

Instawraps

Aug 12, 2024  on Shopify

This is hands down the top custom live rates app available! The team is fantastic, and their developer will ensure everything is just right for you. This is our second store we integrate with them. Thanks a lot!

Ursa Major Wholesale

Aug 06, 2024  on Shopify

The ShipMagic team was very available for customer support to get all of our rates and customizations set up. So far, the tool is working well for our B2B shipping needs!

RIMINI • RIVIERA

Jul 23, 2024  on Shopify

Cumulated Shopify shipping rates because of multiple shipping locations? Solved!! Thanks to the great customer service and a great tutorial the setup was very fast. Finally a solution, thank you so much Aditya!

emendee

Jul 22, 2024  on Shopify

Aditya has been so helpful in getting all of our shipping services up and running despite them being mixed and a bit complicated due to the use of both freight carriers and AusPost. They have been accommodating, quick to respond and the app is working perfectly now that we have configured it correctly for the business. Couldn't recommend enough! Thank you Aditya!

Rocking Horse Hay Sales

Jul 19, 2024  on Shopify

This app solved every problem our company had with pricing our shipping services. We ship in semi truck load quantities from multiple states to farms all over the country and have always had to invoice for shipping after purchase because it's such a nuanced calculation. The ShipMagic developer worked with us to set up all the rules we need to show a live shipping price in the customer's cart. That is a HUGE win in our industry. Thank you!

MOFO APPAREL

Jul 16, 2024  on Shopify

Aditya, took care of EVERYTHING from the offer to the final set up of the app to be sure everything worked fine. we are very glad that he came with a solution! thanks for your time!

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