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Customer reviews: Shipping calculator: ShipMagic

Reviews (101)

Overall rating
4.9

What Merchants Think

Merchants generally have a highly favorable opinion of "Shipping calculator: ShipMagic." Many users appreciate the app's ability to solve complex shipping issues, particularly double charging when shipping from multiple locations. It is praised for its user-friendly setup and outstanding customer service, with numerous mentions of personalized support provided by team members, notably Aditya.

Key Strengths

  • Excellent and personalized customer support, particularly by Aditya.
  • Effective at solving complex shipping problems such as preventing double charging with multiple locations.
  • Easy setup and intuitive interface for first-time users.
  • Ability to accommodate and customize intricate shipping scenarios, including dropshipping and multi-location shipments.
  • Quick resolution of issues and seamless integration with existing systems.

Common Concerns

  • Dependency on customer support for setup and problem-solving.
  • One isolated complaint about lack of response from support and live chat.
  • Potential need for an extended Shopify plan for full functionality, although workarounds are available.

Final Thoughts

"Shipping calculator: ShipMagic" appears to be a highly effective tool for merchants needing to control complex shipping variables. Its exceptional customer service is frequently highlighted, contributing to positive user experiences and problem resolution. While there are minor concerns around needing constant support, the app's overall reception is extremely positive, making it a recommended choice for Shopify store owners with complicated shipping needs.

Drop it Modern

Jan 08, 2024  on Shopify

Very pleasantly surprised by the ShipMagic app. We were looking for a complex shipping setup in which the shipping rates were grouped by box size, each box carrying a certain number of products. Aditya, the developer, was very quick to assist and hopped on a call to help set things up properly. We worked with Aditya over the course of a week and he was SUPER helpful, even going so far out of his way as to change his app to accommodate FedEx for us. We've worked with a lot of apps and this is by far the best customer support we've received. Thank you Aditya for the awesome app!

Old Habits Die Hard

Jan 04, 2024  on Shopify

ShipMagic solved our problem of double charges applied because of multiple locations. Aditya is very helpful and took a lot of time to help us set up the app and terms so our customers won't be charged anymore. Thank you Aditya!

Shirdell.se

Dec 06, 2023  on Shopify

ShipMagic is a magic app. It allows me to accurately calculate shipping rates for my customers based on their location and the weight of their orders, without the need to upgrade to the expensive Advanced Shopify Store package. The best part is the impeccable support provided by Aditya, who goes above and beyond to assist customers, even working late into the night until 24:00 to ensure any issues are resolved. I can't speak highly enough of this app and Aditya's dedication. The 5-star rating feels inadequate for such exceptional service and a truly remarkable app. Thank you, Aditya, for solving all my shipping issues for a very reasonable price of 9.99 USD/month. I'm more than happy to pay for such outstanding value. Warm regards! Jan från Shirdell Food Company

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