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Customer reviews: ShipperHQ: Shipping & Checkout

Develop by ShipperHQ

Reviews (64)

Overall rating
4.5

What Merchants Think

Merchants generally express a high level of satisfaction with "ShipperHQ: All‑In‑One Solution", praising its robust features and versatility in handling complex shipping logistics. Many highlight the app's user-friendly design and effective customer service team, which significantly aids in setup and ongoing support. Overall, the app seems indispensable for businesses with intricate shipping needs, though a few users have reported issues with subscription management.

Key Strengths

  • Extensive customization options for shipping rates and methods
  • Seamless integration with platforms like Shopify and Magento
  • Exceptional customer service and support team
  • User-friendly interface and easy setup process
  • Real-time shipping cost calculations and delivery options

Common Concerns

  • Challenges and complexity in canceling subscriptions
  • Potential learning curve, especially for advanced features
  • Possible additional charges for setting up specialized support

Final Thoughts

"ShipperHQ: All‑In‑One Solution" is highly appreciated by merchants for its ability to streamline and optimize shipping processes, making it a powerful tool for e-commerce businesses of varying sizes. Despite minor concerns regarding subscription handling and a learning curve, its flexibility, and strong support infrastructure make it a top choice for managing complex shipping logistics.

Hairpinlegs.com

Dec 14, 2020  on Shopify

Before using ShipperHQ we were losing around $1k/month on oversized shipments because we couldn’t get the dimensions and product packing to reflect how we were actually shipping, and that was causing up charges from our carrier. ShipperHQ’s dimensional packing feature helped us define exactly how we are packing our oversized and bulky products so that we weren’t over or undercharging customers. We could enter all of our boxes and assign them to specific products with rules for how we pack them. Now our rates are much more accurate. We don’t have to worry about under or overcharging customers no matter where we ship domestically or internationally. We have also been able to offer free shipping on select products and use the delivery date and time feature to show our customers estimated delivery times in the checkout and that’s given us a real competitive advantage. Definitely saving with ShipperHQ, and customer service was really responsive and helpful in getting things configured just right.

Hybrid Racing

Feb 12, 2020  on Shopify

I have been a customer for over ten years. I started using them way back when they only made an app for Magento. It just works, and frankly, I do not believe there is a better app to do the job. Shipping is complicated so the key is in your setup, but once you get it up and running, you will never have to think about it again.

Bulletproof

Sep 12, 2019  on Shopify

ShipperHQ has been a great partner for our front end ecosystem, handling some complex shipping rules and requirements with ease. Their support team is very professional and responsive. I would recommend them.

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