Reviews: ShipperHQ: All‑In‑One Solution

Customer reviews: ShipperHQ: Shipping & Checkout

Reviews (64)

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What Merchants Think

Merchants generally express a high level of satisfaction with "ShipperHQ: All‑In‑One Solution", praising its robust features and versatility in handling complex shipping logistics. Many highlight the app's user-friendly design and effective customer service team, which significantly aids in setup and ongoing support. Overall, the app seems indispensable for businesses with intricate shipping needs, though a few users have reported issues with subscription management.

Key Strengths

Extensive customization options for shipping rates and methods
Seamless integration with platforms like Shopify and Magento
Exceptional customer service and support team
User-friendly interface and easy setup process
Real-time shipping cost calculations and delivery options

Common Concerns

Challenges and complexity in canceling subscriptions
Potential learning curve, especially for advanced features
Possible additional charges for setting up specialized support

Final Thoughts

"ShipperHQ: All‑In‑One Solution" is highly appreciated by merchants for its ability to streamline and optimize shipping processes, making it a powerful tool for e-commerce businesses of varying sizes. Despite minor concerns regarding subscription handling and a learning curve, its flexibility, and strong support infrastructure make it a top choice for managing complex shipping logistics.

DecoPV

Jul 27, 2024 on Shopify

Do not trust - they avoid cancelling your subscription despite following their cancellation procedure. I tried subscribing to ShippeHQ for my store which wasn't suitable for us. We claimed the 15 day trial and almost immediately tried cancelling by contacting the app's support to cancel the plan, as per their instructions for their app. Anthony Cantabrana advised I should fill out a form here (https://docs.shipperhq.com/subscription/#Close_or_Cancel_Subscription) which directs you to this page (https://docs.shipperhq.com/cancel-subcription/) which states "Please contact [email protected] at least 3 days prior to the next bill date to request cancellation. A team member will reach out to you within one business day to confirm your cancellation." We followed these instructions and have still been charged. I have emails proving my correspondence. App in question: ShipperHQ: All-In-One Solution If you want an app which is a pain to cancel, this is the no.1 winner in my opinion.