ShipMonk App Review: Features, Pros & Cons for Shopify

Name: ShipMonk | Order Fulfillment
Brand: Shopify
SKU: shopify-shipmonk-app-by-shopify
Rating: 4.4 (95 reviews)

Customer reviews: ShipMonk | Order Fulfillment

Develop by Shopify

The ShipMonk app streamlines order fulfillment and inventory management for Shopify merchants. This review covers its features, pricing, and real user experiences to help you decide if it fits your business needs.

Reviews (95)

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What Merchants Think

Customer reviews for "ShipMonk | Order Fulfillment" are mixed. Many users appreciate the app's functionalities and the dedication of its customer support teams. However, some have encountered significant logistical challenges and operational inconsistencies which affect their overall experience. The onboarding process is often highlighted for being complex, yet some merchants find the effort worthwhile as ShipMonk continues to improve its services.

Key Strengths

Responsive and helpful customer service, with dedicated "Happiness Engineers" praised frequently.
Effective order fulfillment processes with accurate and timely delivery for many users.
Easy-to-use platform with excellent integration features, particularly with Shopify.
Adaptability and willingness to work with clients during challenging times, such as partner management and logistical adjustments.

Common Concerns

Issues with international order shipping and delays, particularly when not using globally recognized carriers.
Complexities and delays in the onboarding process, with some experiencing frustration in initial setups.
Inconsistent quality in warehouse operations, including cases of lost or mishandled items.
Expensive services with dissatisfaction in claim filing processes and continued charges post-service termination.

Final Thoughts

"ShipMonk | Order Fulfillment" holds strong potential for businesses seeking reliable 3PL services, thanks to its user-friendly platform and commendable customer service. However, operational inefficiencies and logistical issues present hurdles that the company is working to overcome. Continuous improvements in these areas could position ShipMonk as a leader in order fulfillment services.

Bloom Healthy Cooking

Apr 06, 2024 on Shopify

Any company should prioritize having a great customer service team and that's what ShipMonk has. We encounter issues but that's normal in any business. The important thing is clients are heard and solutions are provided. Thanks to the Happiness Engineers who helped us - Brenajah and Matthew - and looking forward to great things ahead!

Conscious Step

Mar 25, 2024 on Shopify

Our Happiness Engineer, Daniel S, is a gem! Incredibly caring, helpful and responsive. Has helped us brainstorm workarounds for the nuances of our fulfillment needs.

Elite Level Status

Mar 07, 2024 on Shopify

Shipmonk has been an amazing 1 stop shop for all my shipping and fulfillment needs. The most daunting task was the setup but David Lowthorp is their Onboarding Specialist and he made everything very easy and efficient. He also answered every question with a quick and timely response. I definitely recommend ShipMonk!

Helafit

Jan 28, 2024 on Shopify

I had an outstanding experience with Joan Trigoso at ShipMonk. Joan's expertise and dedication made setting up my account a breeze. They patiently guided me through the process, addressing all my questions with clear explanations. Joan's attention to detail and commitment to customer satisfaction truly impressed me. I now feel confident and well-prepared to utilize ShipMonk for my fulfillment needs.

Letterkenny | Shoresy Official Store

Jan 26, 2024 on Shopify

Shipmonk has been a big step up from our previous 3PL partner, and a lot of that has to do with our happiness Engineer, Austin P. His attentiveness and knowledge surrounding Shipmonk software and protocol has been a huge asset. In the rare scenario where he doesn't know the answer to our question, he is quick to find it. Highly recommend working with Austin.

ROGUE STUDIO

Dec 12, 2023 on Shopify

Love Shipmonk super easy to set up and to work with! Particularly enjoy working with our happiness engineer Matthew S!