Reviews: LVK Logistics

Customer reviews: LVK Logistics

Reviews (173)

Overall rating

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What Merchants Think

Merchant feedback on "LVK Logistics" is mixed, with stark contrasts between praise for exceptional customer service and complaints about operational issues affecting small businesses. While some users experience outstanding support and efficient problem-solving, others face significant challenges, such as unexpected fees and poor handling of inventory and returns.

Key Strengths

Exceptional customer service, particularly from team members like Soledad and Emi, who are noted for their dedication and helpfulness.
Responsive support team known for addressing urgent issues promptly.
Strong operations and efficient handling of shipments under regular circumstances.

Common Concerns

Lack of transparency and communication regarding changes in policies and fees, notably the sudden implementation of a $500/month tech charge.
Poor handling and communication regarding returns, including shutting down return label service without notice.
Challenges faced by small volume businesses due to fragmented inventory and high unexpected costs.
Slow response to customer inquiries, leading to operational delays and dissatisfaction.

Final Thoughts

Overall, "LVK Logistics" is recognized for its exceptional customer service, which stands out as a key differentiator. However, recurring issues such as lack of transparency in pricing changes and logistical inefficiencies have negatively impacted the experience for small businesses. While the app is valuable for those needing reliable customer support, potential users must be cautious of its handling of fees and changes in services.

wunderkids

Mar 28, 2024 on Shopify

EXCEEDS CLIENTS EXPECTATION. THEIR CUSTOMER SERVICE DEPARTMENT IS THE MAIN REASON WHY THEY ARE OPERATING ON ANOTHER LEVEL. Kudos to Soledad for always providing EXCEPTIONAL CUSTOMER SERVICE - Nikki Alexis

Redge Fit

Mar 22, 2024 on Shopify

I recently had the pleasure of experiencing top-notch customer service from EMI at ShipHero, and I cannot emphasize enough how impressed I am with the level of care and dedication she provided. From the moment I reached out with my query to the resolution of my issue, EMI went above and beyond to ensure that I received the assistance I needed promptly and effectively. Overall, my experience with EMI from ShipHero surpassed all expectations. Her exemplary customer service skills, combined with her dedication to ensuring customer satisfaction, have undoubtedly earned my trust and loyalty. ShipHero is fortunate to have such a talented and customer-focused individual on their team. I wholeheartedly recommend ShipHero to anyone seeking unparalleled support and service. Thank you, EMI, for your outstanding assistance!

Babybee Canada

Mar 12, 2024 on Shopify

The team are always very helpful and ensure they go above and beyond to find the information needed to answer our questions. In particular, I've been in contact with Emi on multiple occasions and they really are a great representative for ShipHero. No questions is ever too hard or too silly for Emi!

SOH Melbourne

Feb 08, 2024 on Shopify

Soledad Isla from ShipHero is an absolute pleasure to deal with and has been extremely helpful in resolving my issues quickly and efficiently. Highly recommend!

Orta Fragrance

Nov 28, 2023 on Shopify

Always had a great experience with ShipHero. They have catered to our needs instantly when we have had a couple of urgent issues and have never had issues with our shipments or special operations. Carlos in particular has been very helpful from the customer support team.

Kegel Hard

Oct 26, 2023 on Shopify

Great app and great company! Support team (Emi and all :) is super responsive.

Offgrid Mindfulness

Mar 08, 2020 on Shopify

Great, immediate support (even on weekends when they state on the site that they're away) and the interface works well. Am 100% satisfied with ShipHero.