Reviews: LVK Logistics

Customer reviews: LVK Logistics

Reviews (96)

Overall rating

3.9

5

8
4

1
3
2
1

4

What Merchants Think

Merchant feedback on "LVK Logistics" is mixed, with stark contrasts between praise for exceptional customer service and complaints about operational issues affecting small businesses. While some users experience outstanding support and efficient problem-solving, others face significant challenges, such as unexpected fees and poor handling of inventory and returns.

Key Strengths

Exceptional customer service, particularly from team members like Soledad and Emi, who are noted for their dedication and helpfulness.
Responsive support team known for addressing urgent issues promptly.
Strong operations and efficient handling of shipments under regular circumstances.

Common Concerns

Lack of transparency and communication regarding changes in policies and fees, notably the sudden implementation of a $500/month tech charge.
Poor handling and communication regarding returns, including shutting down return label service without notice.
Challenges faced by small volume businesses due to fragmented inventory and high unexpected costs.
Slow response to customer inquiries, leading to operational delays and dissatisfaction.

Final Thoughts

Overall, "LVK Logistics" is recognized for its exceptional customer service, which stands out as a key differentiator. However, recurring issues such as lack of transparency in pricing changes and logistical inefficiencies have negatively impacted the experience for small businesses. While the app is valuable for those needing reliable customer support, potential users must be cautious of its handling of fees and changes in services.

Lizard Doggo

Jun 26, 2024 on Shopify

They double charged me for shipments to the tune of $25K USD over the course of four months, continued to do so for two months when I notified them of their error, and then reimbursed me three months after that. One in 200 packages gets a "no-first-scan" error where the parcel is simply lost outright, and I have no recourse or reimburse for the contents of the order, must pay shipping for a new order to be sent out, my customer gets their order three weeks late, and I only get a partial reimbursement for the shipping cost in most cases, but only if I petition them. One in 250 parcels has a transposed item mistake with another parcel, and I've had it twice in my short tenure that my customer was shipped a product from someone else's store, and I was charged shipping for both shipments, and had to petition to get a reimbursement. Many hundreds of orders had a tacked on oversize charge of $4 because their auto-rule packed everything, even something the size of a pack of cards in a 24" x 24" polybag, and even if the polybag was folded and taped, that counts as an oversized package (one dimension over 20") in their eyes. Now, any PO box addresses will count as a Zone 9 charge (think, Australia), and also they are tacking on $500 a month for simply using their software. Edit: So with the issues above, why four stars? Aside from the no-first-scan issues, a resolution was found eventually. The prices are good if you can weather the $500 a month, and the support is good to - although I do find it underhanded for the company to have their individual support agents request for reviews - as though you're reviewing the agent and not the whole platform.