Our 3PL uses ShipHero. Imagine waking up and finding orders cancelled and refunded in Shopify after a member of staff at our 3PL cancelled those orders in ShipHero. How on earth can ShipHero and an unknown member of staff at our 3PL using it have the authority to refund our Shopify orders? We obviously lost $$$$ in addition to getting customer complaints. Obviously we'd never authorisation for that. And the 2nd major issue is that we have multiple warehouse locations, but ShipHero will not sync only the orders at the location we want. It will sync ALL orders at ALL locations even though our 3PL doesn't process orders at those locations. Which brings up all kinds of data protection issues in addition to a messy ShipHero dashboard. How come you can't provide such a basic feature. If we just want our Timbuktu orders syncing, then that's what should happen. Finally, adjusting an order at a location will amend the inventory at all locations.A highly annoying issue. If ShipHero can't fix these core issues we'll actually leave our 3PL for another one - it's that bad. ShipHero has been fast asleep the last 4 weeks since our 3PL reported these issues to them - still no response.

It has been quite challenging to establish contact with Shiphero to begin using their services. The pricing structure seems unclear, and the tone of the sales call comes across as somewhat condescending. Additionally, communication has proven to be difficult. While the product itself may hold great potential, the initial experience in terms of trust and support has been disappointing.