Shipdate

Develop by Shopify

/ Month

7 Days Free Trial

Notify customers when their orders will ship.

Reduce support requests

Select shipping date

Manage email template

Add messaging

Improve transparency

About Shipdate

Launched Oct 12, 2023

Built by Shopify

Address

Bockenheimer Landstraße 133, Frankfurt am Main, 60325, DE

Website Support Portal Privacy policy Tutorial FAQ Document

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Description

Easily notify customers when orders will ship. Provide transparency and reduce support requests.

"Where is my order?" (WISMO) is the one of the most common customer service requests in ecommerce. Shipdate helps improve customer satisfaction by sending an estimated shipping date to your customers. When a date is selected for an order, an email is automatically sent to the customer keeping them up-to-date. This will reduce support requests from customers asking when their order will ship. You can even customize the email template.

Select an estimated shipping date for each order.
Manage your email notification template.
Add additional messaging if needed.
Reduce incoming customer support requests.
Improve customer satisfaction and transparency.

Pros

Improves customer satisfaction by providing estimated shipping dates
Automatically sends email notifications to customers, reducing the need for manual communication
Helps to significantly reduce incoming customer support requests regarding order status
Customizable email templates allow businesses to tailor messages to their brand
Additional messaging can be added for more detailed communication

Cons

Relies on accurate selection of shipping dates, which might be challenging for some businesses
Potential over-reliance on the app could lead to reduced personal customer interaction
Customization might require some technical knowledge, which could be a barrier for non-technical users
Customers might still contact support if there are delays or discrepancies between estimated and actual shipping dates