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Customer reviews: Amazon MCF by WebBee

Develop by Shopify

Reviews (305)

Overall rating
4.7

What Merchants Think

Overall, merchants express strong satisfaction with "Amazon MCF by WebBee." They appreciate the app for its seamless integration with Shopify and Amazon, as well as the ease of routing customer orders to Amazon. Merchants frequently commend the support team for their responsiveness and professionalism, making the app invaluable for businesses seeking efficient order management and fulfillment through Amazon.

Key Strengths

  • User-friendly interface and straightforward setup process
  • Excellent and responsive customer support, especially noted agents like Shivam and Manish
  • Reliable integration with Amazon FBA for automatic order and stock synchronization
  • Great price-quality ratio with competitive pricing plans
  • Advanced features for managing Shopify and Amazon orders seamlessly

Common Concerns

  • Unilateral changes to terms and conditions without prior notice
  • Occasional issues with stock management and SKU mismatches
  • Need for a specialist to ensure correct configuration of settings and SKUs

Final Thoughts

"Amazon MCF by WebBee" is highly regarded by users for its ability to simplify multi-channel order fulfillment efficiently. The app's rapid support response time and practical features significantly enhance the merchant experience. While a few concerns exist regarding unexpected changes in terms, the consensus is that the app delivers outstanding value and functionality for businesses integrating Shopify with Amazon.

PawsofSoar

Oct 10, 2025  on Shopify

Malik was great! Superb help as he was able to control the works on his end while explaining to my questions and gets resolved immediately. WebBee if you are a very very new seller.

Windsor Botanicals

Oct 09, 2025  on Shopify

Excellent service and wonderful support when you need it. Highly recommended. Shubhjeet has been so helpful on their support team.

THICK FIBER

Oct 08, 2025  on Shopify

This app is very useful for us, I am using this app from last 6 month, its very useful and their support team is awesome.

SPECTROM

Sep 24, 2025  on Shopify

The best part of Webbee other than the immediate connection with Amazon, is their customer service, best in class, responds immediately.

Laurya Office

Sep 24, 2025  on Shopify

very practical app ! the assistance is also very reactive and helpful , thank you suraj for answering my questions

Pulse Dance Shoes

Sep 23, 2025  on Shopify

Terrible. Created massive problems for us with regards to inventory sync and pre ordering. Inventory on Shopify did not match Amazon and as a result we were selling product we didn't have as regular orders. Lots of refunds and unhappy customers. The support was always blaming Shopify for the issues until many back and firths finally got them to understand it was their app not Shopify. IF you never sell pre-order then the app has some great features but unfortunately the inventory management and sync made it a deal breaker. Moved to a competitor and now we dont have any problems.

Sixpence Alchemy

Sep 22, 2025  on Shopify

5/5 support. Shivam provided a fantastic onboarding experience making this process simple and effective. All of my questions were answered and detailed information provided. Now have a solid understanding of how this integration software works within my Shopify eco-system so I can effectively manage it.

BV United States

Sep 15, 2025  on Shopify

We’ve been working with the WebBee team for quite some time, and I believe we must have been one of their most challenging clients, given the many custom functionalities we requested. Ajeet and his team have always taken our requirements positively and delivered the best possible solutions.

Prodigy X

Sep 09, 2025  on Shopify

Been using this app for over a year and love it. No real issues however was stuck with some virtual bundles and Ebay integration. Booked a call same day and an absolute gun, Shivam had it all up and running within 30 minutes. Exceptional support which is regularly overlooked in the ecom space. Highly recommend!

Sweet Natured

Aug 13, 2025  on Shopify

A.Malik helped me so much in smoothly setting up webbee. The best customer service, knowledge and the tool is excellent.

Dalstrong Canada

Aug 11, 2025  on Shopify

We've been working with WebBee for a long time and it's been a great journey. Their software features suit our needs, especially the fulfillment configuration options, but most importantly, they have fast and reliable customer service, which is highly appreciated (shout out to A.Malik here)

Decode Age

Aug 07, 2025  on Shopify

We’ve been using the MCF by Amazon app on our Shopify store for a few months now, and the experience has been largely positive. The app does a great job syncing orders from Shopify to Amazon, making multi-channel fulfillment seamless. Inventory updates and tracking info are pushed automatically, saving us a lot of manual effort. What works well: Easy to install and set up Syncs orders in near real-time Tracking numbers get updated automatically Inventory sync is reliable customer support is also great.

BubbleBum Booster Seats

Jul 25, 2025  on Shopify

We have had an issue for two weeks that has not been resolved and has lead to us losing a contract with a retailer because the orders were not marked as fulfilled, even though Amazon had sent the order and the customer received it. We were previously using WebBee app integration, however something happened, and the orders stopped marking as fulfilled on orders page. We need to manually fulfil these orders however they're still not marking as fulfilled

Scrap't

Jul 16, 2025  on Shopify

Super helpful, solved my issue and gave advice on any questions I have had in the past. Would recommend!

Brave Paws

Jul 15, 2025  on Shopify

The WebBee staff is incredibly responsive to questions and requests for help. They walked us through solutions and implemented changes and improvements to our store quickly and left us with a "safe" feeling. Zoom calls on request to work problems real time. This is a sold outfit. Thank you!

Active Life Company

Jul 13, 2025  on Shopify

I was having major problems with Veeqo for over 8 weeks! Since finding WebBee, my life has become much easier. Their customer service is excellent! From the first day I signed up, they contacted me to schedule a support call, and amazingly everything was set up and functioning on day #1. Manish, in particular, has helped me on 2 different occasions now, and I just love this company! Melissa

mia mai

Jul 05, 2025  on Shopify

This is an excellent app if you are a merchant using Amazon MCF for your shop orders. Very versatile and the team keeps improving the features. Of course there are important features that are only available in higher grade plans i.e. pre-determining if orders should be shipped from Amazon or from your own warehouse based on the customers shopping cart contents. I find this feature very powerful and you can save a heck of a lot of shipping costs, which the app also indicates in the enterprise plan with the calculated shipping fees per order. But you can always downgrade again to a cheaper plan, if you don`t need these powerful features, depending on your cost calculations. Definitely a 5 star app!

The Keto Collective

Jul 03, 2025  on Shopify

Great support team on the app, been using this app for a few years to link my Amazon MultiChannel Fulfilment to my shopify.

PeelAways

Jun 20, 2025  on Shopify

Great app. Easy to use. Works perfectly well and gets the job done. Exceptional support, and in fact, I sometimes work mornings and nights, and they have 24/7 support. How freaking cool is that? Highly recommend!

Muted Earmuffs

Jun 12, 2025  on Shopify

We've been satisfied customers of WebBee for years, and the platform consistently delivers reliable performance with minimal hassle. What sets them apart is their exceptional customer service team—they're genuinely helpful and take the time to walk you through any issues that come up. Most of the time, though, the system runs smoothly on its own, giving us peace of mind in our daily operations. WebBee has proven to be a dependable solution that we can count on!

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