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Customer reviews: Amazon MCF by WebBee

Reviews (288)

Overall rating
4.7

What Merchants Think

Overall, merchants express strong satisfaction with "Amazon MCF by WebBee." They appreciate the app for its seamless integration with Shopify and Amazon, as well as the ease of routing customer orders to Amazon. Merchants frequently commend the support team for their responsiveness and professionalism, making the app invaluable for businesses seeking efficient order management and fulfillment through Amazon.

Key Strengths

  • User-friendly interface and straightforward setup process
  • Excellent and responsive customer support, especially noted agents like Shivam and Manish
  • Reliable integration with Amazon FBA for automatic order and stock synchronization
  • Great price-quality ratio with competitive pricing plans
  • Advanced features for managing Shopify and Amazon orders seamlessly

Common Concerns

  • Unilateral changes to terms and conditions without prior notice
  • Occasional issues with stock management and SKU mismatches
  • Need for a specialist to ensure correct configuration of settings and SKUs

Final Thoughts

"Amazon MCF by WebBee" is highly regarded by users for its ability to simplify multi-channel order fulfillment efficiently. The app's rapid support response time and practical features significantly enhance the merchant experience. While a few concerns exist regarding unexpected changes in terms, the consensus is that the app delivers outstanding value and functionality for businesses integrating Shopify with Amazon.

Sweet Natured

Aug 13, 2025  on Shopify

A.Malik helped me so much in smoothly setting up webbee. The best customer service, knowledge and the tool is excellent.

Dalstrong Canada

Aug 11, 2025  on Shopify

We've been working with WebBee for a long time and it's been a great journey. Their software features suit our needs, especially the fulfillment configuration options, but most importantly, they have fast and reliable customer service, which is highly appreciated (shout out to A.Malik here)

Decode Age

Aug 07, 2025  on Shopify

We’ve been using the MCF by Amazon app on our Shopify store for a few months now, and the experience has been largely positive. The app does a great job syncing orders from Shopify to Amazon, making multi-channel fulfillment seamless. Inventory updates and tracking info are pushed automatically, saving us a lot of manual effort. What works well: Easy to install and set up Syncs orders in near real-time Tracking numbers get updated automatically Inventory sync is reliable customer support is also great.

BubbleBum Booster Seats

Jul 25, 2025  on Shopify

We have had an issue for two weeks that has not been resolved and has lead to us losing a contract with a retailer because the orders were not marked as fulfilled, even though Amazon had sent the order and the customer received it. We were previously using WebBee app integration, however something happened, and the orders stopped marking as fulfilled on orders page. We need to manually fulfil these orders however they're still not marking as fulfilled

Scrap't

Jul 16, 2025  on Shopify

Super helpful, solved my issue and gave advice on any questions I have had in the past. Would recommend!

Brave Paws

Jul 15, 2025  on Shopify

The WebBee staff is incredibly responsive to questions and requests for help. They walked us through solutions and implemented changes and improvements to our store quickly and left us with a "safe" feeling. Zoom calls on request to work problems real time. This is a sold outfit. Thank you!

Active Life Company

Jul 13, 2025  on Shopify

I was having major problems with Veeqo for over 8 weeks! Since finding WebBee, my life has become much easier. Their customer service is excellent! From the first day I signed up, they contacted me to schedule a support call, and amazingly everything was set up and functioning on day #1. Manish, in particular, has helped me on 2 different occasions now, and I just love this company! Melissa

mia mai

Jul 05, 2025  on Shopify

This is an excellent app if you are a merchant using Amazon MCF for your shop orders. Very versatile and the team keeps improving the features. Of course there are important features that are only available in higher grade plans i.e. pre-determining if orders should be shipped from Amazon or from your own warehouse based on the customers shopping cart contents. I find this feature very powerful and you can save a heck of a lot of shipping costs, which the app also indicates in the enterprise plan with the calculated shipping fees per order. But you can always downgrade again to a cheaper plan, if you don`t need these powerful features, depending on your cost calculations. Definitely a 5 star app!

The Keto Collective

Jul 03, 2025  on Shopify

Great support team on the app, been using this app for a few years to link my Amazon MultiChannel Fulfilment to my shopify.

PeelAways

Jun 20, 2025  on Shopify

Great app. Easy to use. Works perfectly well and gets the job done. Exceptional support, and in fact, I sometimes work mornings and nights, and they have 24/7 support. How freaking cool is that? Highly recommend!

Muted Earmuffs

Jun 12, 2025  on Shopify

We've been satisfied customers of WebBee for years, and the platform consistently delivers reliable performance with minimal hassle. What sets them apart is their exceptional customer service team—they're genuinely helpful and take the time to walk you through any issues that come up. Most of the time, though, the system runs smoothly on its own, giving us peace of mind in our daily operations. WebBee has proven to be a dependable solution that we can count on!

HAIRCULES

Jun 09, 2025  on Shopify

Great app, works perfectly and we have not had any issues since we installed it almost a year ago. Orders synch properly with our Amazon account and get shipped by Amazon as they should. The support team is phenomenal too, Thank you Suraj for your help!

The Office Oasis

Jun 02, 2025  on Shopify

The Webbee integration is flawless! Really enjoying how it connects Shopify to Amazon MCF. The support is fantastic, and I definitely recommend. I used other Amazon MCF to Shopify apps in the past, but will very much stay with Webbee now. They are always trying to improve and add features as well.

Soothefy

May 19, 2025  on Shopify

Great app — everything works smoothly. The customer service is incredibly helpful and lightning-fast, always ready to assist. They usually reply within seconds!

ButterTree® Blankets

May 16, 2025  on Shopify

We use WebBee across all our brands to seamlessly connect the orders we receive with our Amazon warehouse, allowing everything to run automatically. So far, everything has worked perfectly, and even when issues arise, WebBee's support team is always available and resolves them quickly and efficiently. I highly recommend this reliable platform – it’s a tool you can truly count on.

REORIA

May 14, 2025  on Shopify

Very good tool, allowing me to quickly sync inventory between Amazon and Shopify. Highly recommended!

MECH CAMP

May 10, 2025  on Shopify

Our company initially intended to utilize this application for order fulfillment and logistics through Amazon Multi-Channel Fulfillment services. Given the substantial monthly fee of USD 19 for this application, which is notably expensive when compared to Spotify monthly fee of USD 25, we proceeded with implementation. However, during actual operations, we discovered a severe systemic defect when Shopify order data is transmitted to Amazon's system: critical customer delivery address information is randomly lost, resulting in erroneous shipments. This major system malfunction exhibits intermittent occurrence patterns, posing significant operational risks to our company. Due to these system failures, we were compelled to conduct emergency reshipments and compensate affected customers, resulting not only in substantial financial losses but also severely damaging our company's reputation. Based on these numerous issues, we, as a paying customer, have made the immediate decision to terminate your services and explicitly state that we will not invest additional resources to assist in testing or improving your product.

Inspiriko

May 01, 2025  on Shopify

They are an amazing team. Had some issues, they jumped on a Zoom call and helped trouble shoot it live. Works like a charm now.

Nutritist

Apr 23, 2025  on Shopify

Excellent app. Manages almost real time inventory sync with Amazon MCF. Every 30 minutes it pulls in the inventory. Everything is automated. We don't have to do anything after initial setup. Any questions we have, WebBee Support is available for a Zoom chat to go over things. We liked the Shopify MCF integration so much we decided to also use WebBee for TikTok Shop and MCF integration. We highly recommend using WeBee over the default Shopify apps for Amazon MCF integrations.

Formulation Factory

Apr 21, 2025  on Shopify

Incredible app and the best customer service team you will ever find. A++++ Don't even think about the others ! (I tried them all before finally finding my home here!!)

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