What Merchants Think

Merchants generally appreciate Shipandco for its efficiency, ease of use, and the seamless integration with major e-commerce platforms like Shopify. Users highlight the system's capability to simplify shipping processes, reduce errors, and save time. However, while the app has significantly improved workflow for many merchants, some express concerns about the availability and methods of customer support, and a few technical limitations encountered.

Key Strengths

• Simplifies and speeds up shipping label creation and management.
• Strong integration with Shopify and other e-commerce platforms ensuring data accuracy.
• Highly responsive support team that provides quick resolutions.
• Reduces human error with direct system integrations and automated status updates.
• Easy-to-use management interface that requires minimal training.

Common Concerns

• Support is primarily through email, leading to initial customer frustration despite quick responses.
• Lacks certain multi-item selection functionalities and customization options for delivery settings.
• Occasional performance issues not fully addressed by the support team.
• Some recent updates and restrictions causing inconvenience, such as limitations in product type registrations with the same HS code.

Final Thoughts

Overall, Shipandco receives positive feedback for its ability to streamline shipping processes and connect efficiently with e-commerce platforms. While it is seen as a game changer in managing shipment operations efficiently, addressing certain customer support methodology and technical limitations could enhance user satisfaction further. The app remains highly beneficial for most merchants, especially those handling large volumes of transactions.