Having trouble converting ShineOn Fast to my store so my potential customers can customize products. I've been trying pretty much all day. still is not syncing with my shopify store. I accidentally promoted these products, and no one could customize. I thought that the customer would automatically be able to do after adding products to my store, but this has been an issue. I bought customily but the name necklaces aren't on Customily.

Terrible, poorly thought out amateurish AI which is impossible to use without support!

chat tech support is horrible. apparently, you cant order samples of metal prints and canvas prints with your artwork on them. they just wont tell you. you will be in a chat session till your kids come for thanksgiving to visit you in an Assisted Living Facility. Sad... I set up all my art there, and had to find another vendor all because I could not see and touch what I would be selling to others.

Extremely hard to figure out and very hard to get help. I am completely lost and confused but working on understand this app.

I haven't gotten near enough help or support

ALL I WANTED WAS A VIDEO TO INFORM ME AS TO WHY MY ARTWORK WAS NOT UPLOADING. (OR SOME SORT OF DIALOGUE BOX DROPPING DOWN TO TELL ME IT IS TOO SMALL / LARGE / WHATEVER. THERE ARE NO ACTUAL TRAINING VIDEOS AT ALL THAT GUIDE YOU THROUGH THE BASICS??

Wanted to give them another try but damn why is it so hard to find basic info? For something as simple as shipping and production time, it took me two days looking from page to page to sorta figure it out and I only still "sorta" figured it out. I find myself needing spending my valuable time on exterior resources to understand how to use their app, until I realized I'm only wasting my time and it shouldn't be this way. Wanted to connect them to teeinblue hoping the process of using their products will be a bit easier, even that was impossible. As usual I found myself spending an hour looking at different tutorials and articles of how to integrate it to teeinblue, but my dashboard was very different from those tutorials and there was no way to find my API. Finally reached out to their customer service and explained how I looked at different tutorials and articles but still couldn't find my API, what did they do? "Hello, please review article for API instructions." LMAO??? I didn't waste a breath with uninstalling the app after reading that. Do you want people to use your products or not??? Not to mention that I had to also find out from exterior resources that they are discontinuing their wooden base from their acrylics, yet its still there as a variant and they didn't even update the mockups. Imagine if I added that to my store, only for them to send acrylic only to my customer and leave us both confused. A mess.

Created product but shopify keeps saying it is out of stock this is very annoying

Not very user friendly because you put the Leave us a Review in the spot in the way of menu. Also don't like the fact I can't delete stores I don't use in menu. It just not user friendly compare to other apps. Sorry but really have more trouble using Shineon that anything else and probably keeps me from adding more of your products. Your customer service is great! That's about it. Mike

Just starting out

terriable customer service, sucks never get back to you product was showing out of stock worst platform I've ever used

This is horrible, I cannot take a common image size and upload it. This would be too difficult to meet the expectations from a buyer when they do not have an image 4800 x 5760 pixels, and you cannot even edit a photo to make it that large on Canva

I'm very disappointed and deceived. I haven't been able to upload any of your products to my store and I am being charged just for having the app. I would like to stop/cancel my membership. I was trying to upscale in order to be able to upload your products to my store but I only wasted my time. Thanks