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ShieldDesk

Develop by Shopify

$9-$49

/ Month
Free plan available

Effortless customer support automation with real-time order tracking and insights.

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About ShieldDesk

Launched May 17, 2026

Categories

Helpdesk

Built by Shopify

Address

151 O’Connor St, Ottawa, ON, ON, CA

Website Support Portal Privacy policy Tutorial FAQ Document
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Description

AI inbox that classifies messages, drafts replies, and auto-resolves order queries

ShieldDesk automatically processes every customer contact form message. It classifies the intent, fetches real order data from your store, and drafts a professional reply. Order status queries are resolved instantly without any human involvement. Track tickets saved, hours saved, and money saved each month in the built-in savings dashboard.

ShieldDesk automatically processes every customer contact form message. It classifies the intent, fetches real order data from your store, and drafts a professional reply. Order status queries are resolved instantly without any human involvement. Track tickets saved, hours saved, and money saved each month in the built-in savings dashboard. more
  • AI classifies every message by intent automatically
  • Draft replies generated using real order history
  • Order status queries auto-resolved with live tracking
  • Spam and abuse messages detected and filtered out
  • Dashboard shows tickets and hours you have saved

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