Shelly: AI Chatbot & FAQs

Develop by Shopify

Free plan available

AI chatbot for Shopify: multilingual support, chat analytics, and customization.

Customizable branding

Multilingual support

Order tracking

Real-time product info

Chat analytics

Faq synchronization

About Shelly: AI Chatbot & FAQs

Launched Aug 19, 2025

Built by Shopify

Address

151 O’Connor St, Ottawa, ON, ON, CA

Website Support Portal Privacy policy Tutorial FAQ Document

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Description

Sleep soundly while your AI chatbot performs proudly – selling, recommending, and converting 24/7

Never miss a sales opportunity because Shelly finds your shoppers first. Sell around the clock – all time zones, all global markets. While you’re busy scaling your business, your Shelly AI instantly answers questions, recommends the right products, follows up, and boost carts. Train Shelly AI with your own data – your top seller is now converting 24/7. Guide shoppers smoothly from browsing to checkout with proactive messages, custom in-chat forms, and clear FAQs – in any language.

24/7 AI sales chatbot – Always support, always closing sales
Instant product recommendations – Match shoppers with the right items
Proactive chat – Trigger right messages in right moments to drive conversions
AI training & Seamless store data integration – Sell like your top performer
FAQs & in-chat forms – Answer fast, capture leads, boost trust, happy buyers

Pros

Advanced AI automation for customer inquiries via Shopify MCP integration.
Accurate product information and real-time order tracking.
Customizable branding and chatbox design.
Multilingual support and translation for global reach.
FAQ synchronization and management.
Detailed chat analytics for performance insights.
Choice between Claude and GPT AI models.
Seamless integration with store's product catalog and order data.
Available 24/7 to handle customer queries outside business hours.
User-friendly setup interface that requires no technical expertise.

Cons

Limited reviews available may not provide a comprehensive overview of potential issues.
Dependent on Shopify MCP integration, which may pose challenges for some stores.
Potential for inaccuracies outside automated queries or less common customer inquiries.

Top Helpful Reviews

AMI Cart

Aug 22, 2025 on Shopify

Excellent AI Assistant – A Must-Have for Any Business! Shelly has been a game-changer for our customer support. The AI chatbot is incredibly intuitive, responds instantly, and handles a wide range of questions with surprising accuracy. We were especially impressed by how easy it was to set up the FAQs – the interface is clean, user-friendly, and requires no technical expertise. Since integrating Shelly, we've seen a noticeable drop in repetitive customer queries, freeing up our support team to focus on more complex issues. The bot is available 24/7, which means our customers always feel supported, even outside regular business hours.