Shelly: AI Chatbot & FAQs

Develop by Shopify

Free plan available

AI chatbot for Shopify: multilingual support, chat analytics, and customization.

Customizable branding

Multilingual support

Order tracking

Real-time product info

Chat analytics

Faq synchronization

About Shelly: AI Chatbot & FAQs

Launched Aug 19, 2025

Built by Shopify

Address

Nexus, Discovery Way, Leeds, ENG, LS2 3AA, GB

Website Support Portal Privacy policy Tutorial FAQ Document

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Description

Smart AI assistant handles customer inquiries 24/7, reducing support workload and increasing sales.

Advanced AI chatbot automates customer inquiries using Shopify MCP integration for accurate product information and order tracking. Features include customizable branding, multilingual support, FAQ synchronization, and detailed chat analytics. Merchants can configure Claude or GPT models, manage customer conversations, and translate content. Seamlessly integrates with your store's product catalog and order data to provide instant, accurate responses

AI-powered customer support with real-time product information
Automated order tracking and status updates from Shopify data
Customizable chatbox design with comprehensive chat analytics
FAQ management and multilingual translation for global support
Choice between Claude and GPT AI models for optimal performance

Pros

Advanced AI automation for customer inquiries via Shopify MCP integration.
Accurate product information and real-time order tracking.
Customizable branding and chatbox design.
Multilingual support and translation for global reach.
FAQ synchronization and management.
Detailed chat analytics for performance insights.
Choice between Claude and GPT AI models.
Seamless integration with store's product catalog and order data.
Available 24/7 to handle customer queries outside business hours.
User-friendly setup interface that requires no technical expertise.

Cons

Limited reviews available may not provide a comprehensive overview of potential issues.
Dependent on Shopify MCP integration, which may pose challenges for some stores.
Potential for inaccuracies outside automated queries or less common customer inquiries.

Top Helpful Reviews

AMI Cart

Aug 22, 2025 on Shopify

Excellent AI Assistant – A Must-Have for Any Business! Shelly has been a game-changer for our customer support. The AI chatbot is incredibly intuitive, responds instantly, and handles a wide range of questions with surprising accuracy. We were especially impressed by how easy it was to set up the FAQs – the interface is clean, user-friendly, and requires no technical expertise. Since integrating Shelly, we've seen a noticeable drop in repetitive customer queries, freeing up our support team to focus on more complex issues. The bot is available 24/7, which means our customers always feel supported, even outside regular business hours.