What Merchants Think

Merchants have a mixed perspective on "ShareASale". While some find the app helpful, especially for tracking and affiliate marketing, others highlight significant challenges, particularly with customer service, configuration difficulties, and unexpected fees. Overall, there seems to be a balance of positive and negative experiences, with a considerable number of merchants expressing dissatisfaction with the support and setup process.

Key Strengths

• Effective tracking capabilities for upgraded Shopify carts.
• Potential to significantly drive revenue and grow brand visibility.
• Perceived as a strong platform with good long-term affiliate marketing potential.

Common Concerns

• Poor and unresponsive customer support, with long response times.
• Unexpected and high setup fees, not clearly communicated upfront.
• Technical difficulties with app configuration, data feed syncing, and self-service setup.
• Sales and tracking features not working as expected.
• Frustrations over refund processes and being charged without adequate service or sales.

Final Thoughts

The "ShareASale" app offers potential benefits in terms of tracking and affiliate marketing, but the recurring issues with customer support, unexpected costs, and technical shortcomings significantly undermine its utility for many merchants. Businesses considering ShareASale should thoroughly evaluate the costs and support structure to ensure it aligns with their needs and expectations.