Reviews: SeriaLogic ‑ Order Serializer

Customer reviews: SeriaLogic ‑ Order Serializer

Reviews (11)

Overall rating

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What Merchants Think

Overall, merchants have reported a positive experience with "SeriaLogic ‑ Order Serializer". The app is praised for its effectiveness in serial number management, ease of use, and excellent customer support. Many users find it indispensable for digital product management and appreciate the app's seamless integration with Shopify. However, some merchants mention a few areas that require improvement for an optimized user experience.

Key Strengths

Seamless integration with Shopify.
Automated assignment of serial numbers at the time of order.
Friendly and responsive customer support.
App blocks can be added to display serial numbers in order details.
Ability to manage serials effectively within the app and in customer communications.
Flexibility to add serial numbers before or after order placement.

Common Concerns

Lack of intuitive search functionality for serial numbers.
Extra steps required for integration, leading some to use it sparingly.
Difficulty in manually assigning specific or custom serial numbers.
Grammatical errors in documentation and in-app tips.
Persistent issues with mandatory serial entry upon fulfillment.

Final Thoughts

"SeriaLogic ‑ Order Serializer" is generally well-received by merchants for its powerful features in managing and assigning serial numbers. Its integration with Shopify and dedicated support team are standout qualities. While users have highlighted certain areas for enhancement such as search capabilities and documentation clarity, the app still remains a valuable tool for businesses requiring efficient serial management. It is especially beneficial for those dealing with digital products or requiring detailed order serialization.

Fitness Outlet

Nov 03, 2025 on Shopify

I would be better if the serial number would follow the products directly, like a vin number to a car.

Test Store GoEngineer

Mar 03, 2023 on Shopify

At the time of writing this review, there is only one other review written on this. It does somewhat accurately describe the lack of a searching feature, but I find the one star review to be excessive since there is a workaround for searching that is a bit less intuitive, but still works okay. I found the functionality of this app to be solid. The UI is simple and intuitive. I will say that the docs and in-app tips have plenty of grammatical errors. That aside, I really enjoyed using it after using two other applications that didn't quite provide the right functionality. What sets this app apart from those other two is the ability to provide a list of Serial numbers in advance. When your customer purchases an item, a serial number can be automatically assigned the moment the order is made. This was critical for a specific use case we were exploring. If you are selling hardware that has preassigned serial numbers, you can also add the serial number after the order is placed. The flexibility in choosing to add serial numbers before or after the order placement was unique. If the search feature was added directly to the "My Serials" tab, an ability to import Serial Numbers via uploading a spreadsheet was added, and the grammar was cleaned up, I could give this app 5 stars. As it stands, still a solid 4 star app. Our exact needs have evolved at the moment so we won't be using this app for a while, but if we need to track serial numbers again, we will download this one again for sure. I still wanted to leave a review since I initially ignored this app due to its low review by another user.