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Customer reviews: SeriaLogic ‑ Order Serializer

Develop by Shopify

Reviews (11)

Overall rating
4

What Merchants Think

Overall, merchants have reported a positive experience with "SeriaLogic ‑ Order Serializer". The app is praised for its effectiveness in serial number management, ease of use, and excellent customer support. Many users find it indispensable for digital product management and appreciate the app's seamless integration with Shopify. However, some merchants mention a few areas that require improvement for an optimized user experience.

Key Strengths

  • Seamless integration with Shopify.
  • Automated assignment of serial numbers at the time of order.
  • Friendly and responsive customer support.
  • App blocks can be added to display serial numbers in order details.
  • Ability to manage serials effectively within the app and in customer communications.
  • Flexibility to add serial numbers before or after order placement.

Common Concerns

  • Lack of intuitive search functionality for serial numbers.
  • Extra steps required for integration, leading some to use it sparingly.
  • Difficulty in manually assigning specific or custom serial numbers.
  • Grammatical errors in documentation and in-app tips.
  • Persistent issues with mandatory serial entry upon fulfillment.

Final Thoughts

"SeriaLogic ‑ Order Serializer" is generally well-received by merchants for its powerful features in managing and assigning serial numbers. Its integration with Shopify and dedicated support team are standout qualities. While users have highlighted certain areas for enhancement such as search capabilities and documentation clarity, the app still remains a valuable tool for businesses requiring efficient serial management. It is especially beneficial for those dealing with digital products or requiring detailed order serialization.

Épices Fuchs

Dec 09, 2025  on Shopify

Application efficace et intuitive. Elle facilite vraiment la gestion de ma boutique Shopify. Je recommande !

Sacramento Hot Tubs

Nov 10, 2025  on Shopify

need to incorporate into shopify more. only use this like 2% of the time because its so many extra steps

Fitness Outlet

Nov 03, 2025  on Shopify

I would be better if the serial number would follow the products directly, like a vin number to a car.

Green Life & Fitness

Aug 27, 2025  on Shopify

Big thanks to Samuel from the support he really helped us out with the serial assignments for specific locations. We also got them showing up on the packing slip and in customer emails. A++

Chaos Tones

Jul 12, 2025  on Shopify

This app saved me!!! I was out of options. I tried every serial number delivery service available. I don't have the capital to use many of these options, and with the sudden high demand on my free plugin, I wasn't sure that I was going to get anything to work. I tried this one, and I could tell it was the only way forward for me, but I was having some trouble, as web design is not my thing. I didn't have anywhere to turn to. I figured I'd ask if the developer to assist me, and I didn't have any expectations, but I certainly didn't expect a hero! Unbelievable service, friendly, helpful, and an app that works! Everything needs to be like this!

Digital Movies

Feb 01, 2025  on Shopify

I've been using this app for almost 10 months, and it delivers exactly what I need. It works like a charm and integrates seamlessly with Shopify. Their customer support is outstanding—definitely five-star service. After switching from WooCommerce to Shopify, I was searching for a plugin like this, and it has been perfect for managing my digital collection. Highly recommended!

My Reuse Club

Nov 04, 2024  on Shopify

Application très spécifique mais qui répond à 95% du besoin recherché. Support rapide et sympathique.

Lulu's Shop

Aug 26, 2024  on Shopify

The app developer is responsive and quick to implement improvements e.g. the one in the other review about being unable to search and more recently he adjusted/fixed functionality around swapping used serials back to new serials if they are removed from a product. General thoughts on the app below: -solid serial functionality in an easy to use app -serials are all stored within the app and you can add an app block to the order details page in the admin to see serials from this page (not just within the app) which is a nice workflow -main benefit is for businesses who need a serial automatically assigned at the time of order as the app does this very well -it works fine with POS -easy to search by serial number -quickly see used/new serials at the variant level -would be nice to be able to choose between auto assigning a serial or manually assigning a specific (or custom) serial

SPACEFOX

Aug 16, 2023  on Shopify

Cette app Shopify nous permet de gérer les numéros de série liés à des articles contenus dans les commandes. Très simple d'utilisation et complète, l'app peut par exemple aussi afficher les numéros de série dans les mails envoyés aux clients. Le développeur est toujours disponible si nous avons un besoin d'assistance et c'est très appréciable : aujourd'hui l'app a évolué pour tous nos besoins actuels. --- Great app, great support for this serial numbers management app. We can do everything needed with it and with the help of the dev we saw the app potential during the trial period. A+++

Test Store GoEngineer

Mar 03, 2023  on Shopify

At the time of writing this review, there is only one other review written on this. It does somewhat accurately describe the lack of a searching feature, but I find the one star review to be excessive since there is a workaround for searching that is a bit less intuitive, but still works okay. I found the functionality of this app to be solid. The UI is simple and intuitive. I will say that the docs and in-app tips have plenty of grammatical errors. That aside, I really enjoyed using it after using two other applications that didn't quite provide the right functionality. What sets this app apart from those other two is the ability to provide a list of Serial numbers in advance. When your customer purchases an item, a serial number can be automatically assigned the moment the order is made. This was critical for a specific use case we were exploring. If you are selling hardware that has preassigned serial numbers, you can also add the serial number after the order is placed. The flexibility in choosing to add serial numbers before or after the order placement was unique. If the search feature was added directly to the "My Serials" tab, an ability to import Serial Numbers via uploading a spreadsheet was added, and the grammar was cleaned up, I could give this app 5 stars. As it stands, still a solid 4 star app. Our exact needs have evolved at the moment so we won't be using this app for a while, but if we need to track serial numbers again, we will download this one again for sure. I still wanted to leave a review since I initially ignored this app due to its low review by another user.

Alien Rides

Dec 26, 2022  on Shopify

I can't search serial numbers I spent 20 mins adding to the most recent orders as a test. Yes, they are there, but not searchable via the app , or the main search bar. Furthermore, there is a checkbox to make my employees enter a serial number upon fulfilment, but that does not work 415.341.2281 Kevin Graehl

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