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Customer reviews: Sendle Integration Ship & Save

Develop by Joovii

Reviews (22)

Overall rating
3.2

What Merchants Think

The "Sendle Integration Ship & Save" app receives mixed reviews from merchants. While many users appreciate the ease of integration, time-saving features, and excellent customer service, particularly from a representative named Andrew, others express dissatisfaction with the service, citing issues with delayed shipments and perceived high costs.

Key Strengths

  • Seamless integration with Shopify
  • Excellent customer service, frequently praised for being helpful and responsive
  • Time-saving features, including efficient tracking and label printing
  • Ease of use, even for beginners
  • Competitive rates and the ability to compare pricing among different providers

Common Concerns

  • Significant delays in shipment pickup and delivery
  • Additional cost of $9.95 USD a month, considered excessive by some users
  • Lack of responsiveness and knowledge from some customer service representatives
  • Issues with order processing and technical challenges

Final Thoughts

Overall, the "Sendle Integration Ship & Save" app appears to be a valuable tool for merchants looking for a streamlined shipping solution. Despite some complaints regarding shipment delays and costs, its ease of use, excellent customer service, and comprehensive features make it a worthwhile consideration for many users, particularly those needing efficient integration with Shopify.

SageClayCo

Dec 19, 2024  on Shopify

absolutely a disappointing experience. I've had orders sitting for 4 days now waiting to be picked up. Customer service is no help.

Grants Cards and Collectibles

Nov 26, 2024  on Shopify

$9.95 USD a month? Nope not worth that. Sendle is making enough off of the shipments, asking to pay a monthly fee for an app to use their service in Shopify is just not right. No matter how you try to justify it.

Midnight Spark

Nov 25, 2024  on Shopify

sendle service is very disappointing. I would not recommend it to anyone who cares about their reputation. Our first ever shipment has so far taken over 25 days to be delivered and still no one knows where it is. The customer service is not responsive and it seems the agents do not know what they are doing! I suggest to stay away and do not waste your money on Sendle.

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