Reviews: Sendlane: Unified Email & SMS

Customer reviews: Sendlane: Unified Email & SMS

Reviews (12)

Overall rating

3.6

5

7
4
3
2
1

4

What Merchants Think

The feedback on "Sendlane: Unified Email & SMS" is mixed. Some merchants appreciate the platform for its ease of integration, outstanding customer service, and effective marketing features. However, there are concerns about system bugs, inaccurate reporting, and inconsistencies in customer service.

Key Strengths

Seamless integration with platforms like Shopify and other third-party apps.
High-quality customer support and assistance during onboarding and migration.
Effective email and SMS marketing automation with good impact on engagement and sales.
Cost-effectiveness compared to other providers.

Common Concerns

Issues with tracking metrics and inaccurate reporting dashboards.
Recurring system bugs and software reliability concerns.
Inconsistent communication and conflicting information from support staff.
Problems with scheduled campaigns not sending as planned.
Concerns about SMS functionalities and unexpected account issues, such as double billing and archiving without notification.

Final Thoughts

"Sendlane: Unified Email & SMS" shows promise with its strong features and excellent customer service praised by many users. However, significant concerns about software reliability and reporting accuracy may impact its overall usability for some merchants. Continuous improvements and better communication could enhance its reputation further.

Fresh Chile

Feb 10, 2025 on Shopify

Sendlane has made a huge difference for Fresh Chile. We needed a platform that could handle both email and SMS seamlessly, and Sendlane delivered. The automation and segmentation tools let us send the right message to the right people at the right time, and we’ve seen a real impact on customer engagement and sales. Their support team is fast, helpful, and knows their stuff. If you’re looking for a marketing platform that actually helps you grow, this is it.

Kill Cliff

Oct 29, 2024 on Shopify

Definitely an APP we recommend 100% Excellent platform, they help you with all the migration and integration, have a 24/7 support and great analytic data. It's a pleasure working with them!!

Paper Shoot Camera

May 10, 2024 on Shopify

Incredible Customer Service! The Sendlane team is super hands on, and not only got us switched over from our previous platform, but helped us with our email campaigns when we were in a pinch. Directing us on how to get the best performance & set ourselves up for success. Above and beyond support.

80sTees.com, Inc.

Mar 18, 2024 on Shopify

Sendlane has been great to work with. We switched over from Klaviyo and not only is Sendlane half the price the customer service is also 10 times better. They are still a relatively new e-mail marketing service so there are some hiccups here and there but the team is fast to fix them. They take your feedback seriously and work with you to fix issues. I would highly recommend you give them a try.

ArtiKen

Mar 13, 2024 on Shopify

We just recently migrated over to Sendlane and the experience has been incredible. From onboarding to execution; Sendlane's team has been above and beyond. From IT to a PM to the CEO - anyone and everyone to assist. 30 days in; satisfied.

Olive and June

Mar 02, 2024 on Shopify

This is everything I wish our previous providers were! The ease of integration with Shopify and other third party apps is unmatched! We are able to instantly leverage all customer data and create high converting campaigns. Having so many ecommerce centric features has been the biggest gamechanger for our email channel

CROSSNET

Feb 29, 2024 on Shopify

Sendlane is everything I wish my old email provider was. Incredible customer service. Thoughtful. Hands on. And actually works! If you're not on Sendlane you're overpaying for email & sms marketing. We'll do $10M this year with them as a partner. Their CEO does not sleep and is on around the clock. A+++ vouch