Reviews: Seguno Product Reviews

Customer reviews: Seguno Product Reviews

Reviews (22)

Overall rating

4.9

5

13
4

2
3
2
1

What Merchants Think

The general sentiment among merchants using the "Seguno Product Reviews" app is overwhelmingly positive. Users appreciate its straightforward integration with other Seguno apps, including the Seguno Email app. Merchants have praised the app for its user-friendly design and intuitive functionality. Many highlight the excellent customer support as a standout feature, which makes running the app a seamless experience.

Key Strengths

Excellent customer support, often highlighted as helpful and reliable.
Seamless integration with other Seguno apps, especially the email marketing app.
Intuitive and user-friendly design, appreciated by businesses of varying sizes.
Ease of setup and installation, touted as a strong point by numerous users.
Customizable review management, allowing users to preview and manage reviews before publication.

Common Concerns

The app currently allows anyone to leave a review, lacking measures to ensure the reviewer made a purchase.
Some initial setup aspects are not intuitive, requiring assistance from customer support.
Limited features, such as the absence of image upload capability for customers as part of their reviews.

Final Thoughts

Overall, "Seguno Product Reviews" has been well-received for its ease of use, integration capabilities, and exceptional customer service. While there are areas for improvement, such as review verification and additional features, the app successfully supports small and large businesses in leveraging customer feedback effectively. The engaging and helpful support team ensures that any issues are quickly resolved, making it a valuable tool for merchants seeking to enhance their review management process.

Buckaroo Bling

Oct 28, 2024 on Shopify

This is a fairly straightforward way to integrate reviews on our Shopify store, especially because it integrates with Seguno eMail app, which makes it easy to request customer reviews through an email that looks and feels like all the other emails we send to our customers. We downloaded the app while it was still in beta, and setting things up required going back-and-forth a few times with Seguno Customer Support. The process wasn't quite intuitive, and that's why we give the app 4 stars instead of 5. It bears mentioning though that Seguno Customer Support is always very helpful and easy to work with. Another thing needing improvement is that the app allows anyone to leave a review as it doesn't have controls that would prevent those who have not made a purchase on our Shopify store from leaving a review. That is why one has to be very careful with settings for automatic posting of reviews as the only solution to this currently is to disable the automatic posting. For small shops like ours it's not such a big deal to go through all new reviews and verify that purchase was actually made before we approve the review to be published, but we can see where that can be a big problem for stores with higher sales volumes.

defianceRC

Aug 25, 2024 on Shopify

Great app, works as expected. Support is helpful and on point. Would like more features, such as allowing customers to upload a picture. Would be a 5-star app if this feature was available.