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Customer reviews: Seal Subscriptions App

Seal Subscriptions is a Shopify app designed to help merchants manage and grow recurring revenue through subscription services. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (1,851)

Overall rating
4.9

What Merchants Think

The "Seal Subscriptions App" receives generally positive feedback from merchants, highlighting its ease of use, comprehensive features, and responsive customer service as standout attributes. While many appreciate its affordability and intuitive setup process, some users experience technical glitches and communication lags with support, especially those located in different time zones.

Key Strengths

  • Easy setup and user-friendly interface.
  • Responsive and helpful customer support team.
  • Flexible pricing plans with a functional free tier.
  • Comprehensive features for managing subscriptions effectively.
  • Seamless integration with Shopify and other apps.

Common Concerns

  • Technical glitches, including subscription and transaction errors.
  • Challenges with time zone differences in customer support.
  • Limited in-app feature enhancements and analytics.
  • Difficulty in customizing subscription intervals and pricing structures.

Final Thoughts

Overall, the "Seal Subscriptions App" is well-regarded for its functionality and cost-effectiveness, providing robust solutions for subscription-based e-commerce needs. While certain limitations and technical issues are noted, the app's strong support and comprehensive offerings make it a recommended choice for many Shopify merchants.

Merry Go Round

Feb 17, 2025  on Shopify

I have been using Seal for a while now for my baby equipment rental business. It's not difficult to use, the support is top notch (they are always helpful) and it's a good solution for us for now. There are some things that we could do with having (which they've not developed yet) but they are open to looking at these developments in the future. I would recommend.

Cabritillo del Maestrazgo

Feb 17, 2025  on Shopify

muy intuitivo

Grace and Tattered Lace

Feb 16, 2025  on Shopify

The customer service and support with this app is absolutely aazing!

Vik Roasters

Feb 16, 2025  on Shopify

Blessed Bean Coffee LLC

Feb 16, 2025  on Shopify

SeaMLESS AND PERFECT

Haloplus Nederland

Feb 15, 2025  on Shopify

so far its going great! thank you :)

StlBx Storage, Shipping Container Sales and Modifications

Feb 14, 2025  on Shopify

it works. thats all I ask for so thank you for making it relatively easy and for having solid support just incase.

HI-VIBE Superfood Juicery

Feb 13, 2025  on Shopify

The app is great, easy to use, and support has been excellent in troubleshooting a few issues. Highly recommended over the other overpriced options.

PineBridge

Feb 12, 2025  on Shopify

Very easy setup!

Battle Forged Coffee

Feb 12, 2025  on Shopify

Super easy set up, seems to be working great right from the start.

Inbiotech SAS

Feb 12, 2025  on Shopify

Es muy buena

küribl

Feb 11, 2025  on Shopify

Seamless! Works great, user friendly.

Kurami

Feb 11, 2025  on Shopify

Great service, had some issues with the API so had to request a new feature, and they delivered it in a couple days! Highly recommend :)

Terme di Comano Skincare

Feb 11, 2025  on Shopify

The app isn’t functioning correctly. When our customers unsubscribe from our plan, they are not actually unsubscribed and continue to be charged the subscription fee every month.

Benefit Recovery

Feb 10, 2025  on Shopify

Great app can’t believe how easy it is to set up!!

UCC Coffee PH

Feb 09, 2025  on Shopify

Very useful. Thank you

Peak Performance Sports, LLC

Feb 09, 2025  on Shopify

The app is working very well for us. Just with we could update the email without going to premium.

Grimoire&Alchemy

Feb 09, 2025  on Shopify

This app has been nothing but a headache since day one, even paying for the highest tier. Half of my subscriptions don't go through (customer support blames shopify, shopify blames the app)- the only fix is to cancel the current order and send a new subscription link to every customer this effects every month (they do advertise some thing you can pay for to 'help the payments go through- I shouldn't have to pay for another thing to fix the issues that should exist in the first place for an app I already pay for). It is extremely hard to use and confusing- the way things are worded are not user-friendly. There are only a few help videos online, which I did use, but there are no help videos for many of the issues I have come across. It's very hard to get in contact with support since they are in a different time zone, especially for time-sensitive issues that arise right before/at renewal time- if you're in the states, expect about 24 hours between each response- I usually email with the issue, a day later get a response asking questions, reply answering the questions, a day later get another response with more questions or possible fixes, reply that the fixes did not work, another day for another response, so one issue that should be resolved within a few minutes takes 3-7 days. Automations don't work properly- I just had over 250 subscriptions renew to the wrong product because the automation didn't go through, even though it shows fine on my end. The app uncancels and unskips randomly, and charges people when they have already cancelled, which means a lot of angry emails. Unfortunately, I will be moving to another app, because I am losing so much time to answer customer service emails and fix issues, and losing income because so many customers who no longer trust me because every renewal there are huge issues and I seem unorganized and confused (which I am). The one good thing is customer service is always friendly, even if they can't usually help or fix my issues.

DERMALABS

Feb 08, 2025  on Shopify

Looks amazing so far will test it out and see for myself how it is

ShenGaia

Feb 07, 2025  on Shopify

no issues so far

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