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Customer reviews: Scale ~ Premium Brand Dropship

Reviews (105)

Overall rating
4.5

What Merchants Think

Merchants generally have a positive outlook on "ScaleOrder ~ Omni Dropshipping," appreciating the platform's efficient order fulfillment and excellent customer service. While some users have experienced longer shipping times and pricing concerns, many are satisfied with the ease of use and the support they receive from specific agents, like Mia. The app is often seen as a go-to option, especially for those seeking alternatives to platforms with unreliable shipping or multiple seller interactions.

Key Strengths

  • Exceptional customer support with responsive agents, particularly Mia.
  • Efficient order fulfillment process.
  • Wide product selection not available on other fulfillment apps.
  • Comprehensive handling of the dropshipping process, including packaging and shipping confirmation.

Common Concerns

  • Occasional long shipping times, sometimes exceeding promised durations.
  • Some users find the prices a bit higher compared to other sources.
  • Reports of inconsistencies in shipping cost information.
  • Difficulties in obtaining refunds for delayed deliveries.

Final Thoughts

"ScaleOrder ~ Omni Dropshipping" offers a solid dropshipping solution with notable strengths in customer support and product variety. However, potential users should be aware of possible shipping delays and ensure clear communication regarding pricing and refunds. Overall, it remains a popular choice among merchants seeking a reliable dropshipping partner.

D Guyz Outlet

Jun 16, 2020  on Shopify

They promise shipping time of 14 business days, but in my experience shipping times has averaged 30 to 40 days. When you sign up they show you that they deliver in 10 days or so, but after you place your orders, they say "it is out of our control." They promise they will refund late deliveries, but when it comes time for refund, they only consider items over 20 business days. And business days is based on the Chinese calendar. Then they start asking for fake documents such as certificate of refund. I have been waiting on a portion of my refund for 36 days. Save yourself bad reviews and great frustration. This is a joke at best!

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