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Customer reviews: S Loyalty: Rewards & Referrals

Develop by S Loyalty

Reviews (778)

Overall rating
4.6

What Merchants Think

Overall, merchants find "S Loyalty: Rewards & Referrals" to be a helpful and user-friendly app, with several praising its ease of use and the flexibility it offers in structuring rewards. Many have experienced positive interactions with the customer support team, although there are a few concerns about responsiveness.

Key Strengths

  • Intuitive and easy-to-use interface
  • Flexible reward structuring options
  • Outstanding and helpful customer support
  • Capability to run on multiple Shopify platforms

Common Concerns

  • Lack of translation for management application
  • Inability to use rewards points as a direct payment method
  • Widget visibility issues on small mobile screens
  • Occasional unresponsiveness from customer support

Final Thoughts

"S Loyalty: Rewards & Referrals" is generally well-received, particularly for its user-friendly design and strong customer support. Some merchants have expressed desire for additional features and improvements in customer support responsiveness, reflecting areas for potential enhancement. Despite minor drawbacks, it remains a recommended choice for loyalty program management on Shopify.

Delta’s Side

May 30, 2024  on Shopify

Application pas mal du tout ! petit message pour les développeurs, ça serait plutot bien de traduire aussi l'application de gestion.

Iguanade

Mar 01, 2016  on Shopify

We use the app since months and are highly satisfied. Easy to use and the outstanding customer support is highly appreciated. Even our advanced demand of running the app on multiple shopify platforms was met, and customer support was very helpful with the implementation in this regard. Highly recommended provider and app!!

Two Crows for Joy

Dec 20, 2013  on Shopify

We had a rewards program on my old shopping cart system, so I was relieved to find this app when we moved to Shopify. The team was responsive to my questions, and fixed a bug immediately that was making the widget not show up on iPads (now it shows up). I like the flexibility in offering different kinds of rewards. The rewards come as coupon codes, which is different from my old system (where the rewards could be applied at checkout like a method of payment), causing some of my customers to complain that before they used to be able to use a coupon code AND their reward points in the same transaction, and now they can't. So I'd love to see an option to use rewards points as a payment method someday! I'd also love if in the future there was an option to not have the widget be on the screen the whole time -- to have a URL instead of the widget, or have the rewards program integrated into the customer's account page. This is important because the widget doesn't show up on small mobile screens, so customers can't access their rewards info from their phones (but the team says that is coming soon). One feature this has that my old system didn't is the ability to send reminders that they have rewards waiting to be redeemed. All in all, I'm really pleased with this system.

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