WhatsApp Re‑engage

Develop by Shopify

Free plan available

Notify customers about orders & recover carts via WhatsApp

Recover abandoned carts

Order notifications

Send rich templates

Personalize messages

About WhatsApp Re‑engage

Launched May 26, 2024

Built by Shopify

Address

151 O’Connor St, Ottawa, ON, ON, CA

Website Support Portal Privacy policy Tutorial FAQ Document

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Description

Send order notifications and recover abandoned shopping carts via WhatsApp

ReferralYogi's conversational marketing and customer engagement platform allows merchants to interact with their buyers via messaging channels such as WhatsApp. Using our app, merchants can re-engage with customers who abandon checkouts. They can also notify customers for events like Order creation, cancellation, fulfillment etc, thereby keeping their customers informed at each stage of their shopping journey

Notify customers via WhatsApp when they place an order or cancel it
Re-engage with customers when they abandon checkouts
Send rich templates via WhatsApp official APIs
Map Shopify fields to WhatsApp templates to personalize each message

Pros

Allows re-engagement with customers who abandon checkouts, potentially increasing sales
Notifies customers for events like order creation, cancellation, and fulfillment, enhancing customer experience
Integration with WhatsApp official APIs to send rich templates
Capability to map Shopify fields to WhatsApp templates to personalize messages

Cons

Dependence on WhatsApp as a single communication channel may limit reach to customers who do not use WhatsApp
Potential privacy concerns as customer engagement shifts to a more personal messaging platform
Implementation and maintenance might require technical proficiency or additional support
Effectiveness largely depends on customer preferences towards receiving orders and notifications over WhatsApp