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Customer reviews: TYDAL Product Reviews

Develop by TYDAL

Rivo Reviews is a Shopify app designed to help merchants collect and showcase customer reviews, enhancing trust and sales. This review covers its features, pricing, and user experiences to help you decide if it’s the right fit for your store.

Reviews (2,260)

Overall rating
4.9

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

  • Exceptional customer service with prompt, friendly, and detailed assistance from staff.
  • Ease of setup and use, particularly for beginners.
  • Cost-effectiveness with many features available for free.
  • Extensive customization options that blend well with existing store themes.
  • Effective features like automated review requests, review moderation, and photo reviews.
  • Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

  • Some users mentioned the lack of ability to send review emails to orders placed before app installation.
  • There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

Sent-Oud

Jun 09, 2024  on Shopify

Application simple et efficace. Merci à Jamie, très réactive et gentille, qui m'a été d'une grande aide pour les paramétrages/

TB outdoor

Jun 09, 2024  on Shopify

Parfait, correspond tout à fait aux attentes d'un tel module ! Il manque peut-être la fonctionnalité de limiter le nombre de caractères de l'avis lorsque certains client sont très bavards !

Tokens Garden

Jun 08, 2024  on Shopify

Awesome chat support, love the fact that you can directly custom the css of the widget so it can completely match the design of your shop. Documentation is well done. Importing reviews works good but it stays in pending status if you try with more than ~50/100 reviews at once. Must-have features that I didn't find yet : - Translation feature, currently my shop can be in french with english buttons. - HTML editing to customize a bit more the widget. For a free app it's perfect.

Luxzeera

Jun 08, 2024  on Shopify

Jamie's support was exceptional! Their prompt and kind assistance truly stood out. They went above and beyond to resolve my issues quickly and efficiently. The app is also very intuitive and user-friendly. I'm incredibly grateful for their help and highly recommend their service.

RUSH BY KIRA

Jun 07, 2024  on Shopify

The tool didn't look good on my website at first, but Tydal's support was very responsive, and Jamie helped me with everything. She helped me with the code and did some custom UI/UX work like I requested. I hope the feature I requested comes soon, as it can help many ecommerce brands like ours. I wouldn't mind paying for it if the support is just like this and they keep on adding features to it.

Hydro Freeze

Jun 07, 2024  on Shopify

I would 100% recommend this app, it took me 2 minutes to set up and now my website has professional looking reviews. Highly recommend this review app. My advisor (Jamie) was very polite and helped me with what I needed very quickly. Just know if you get Jamie as your advisor, you're in good hands!

Daisy Rae

Jun 06, 2024  on Shopify

I’ve been looking for a review app for my shop for a while now and none of them have seem to work except for TYDAL! I was able to set it up on my shop within a few minutes and the customer service is amazing! Super user-friendly as well! 10/10 recommend!! :)

Fuketa

Jun 05, 2024  on Shopify

very good app i asked them for assistance and they immediately reply to me fixing the problem on their own. Awesome customer service!

Braidslacewigs

Jun 05, 2024  on Shopify

So happy with the TYDAL apps. I have been using most of their apps and haven't had any issues. Customer service is so quick to respond and help with any questions no matter the time. Everything is great no complaints at all.

Simply Spoilt

Jun 04, 2024  on Shopify

absolutely pleased and happy with the service Sam helped me so quickly, was friendly and polite. It felt like I walked into a shop and was the most important customer in the shop. Thank you!

Wilde Möhre GmbH

Jun 04, 2024  on Shopify

Vielen Dank für die schnelle und unkomplizierte Unterstützung von Sam aus dem Support-Team. So macht eine App Spaß.

StellarsDream™

Jun 03, 2024  on Shopify

Awesome assistance! Every question I had was answered thoroughly, and the guidance provided was invaluable. The service was user-friendly, making the entire experience seamless.

OMAIGAT

Jun 02, 2024  on Shopify

Gente de habla hispana, recomiendo totalmente esta excelente aplicación. Muy buen equilibrio entre personalización y simplicidad, realmente no puedo creer que sea gratuita y las pequeñas empresas como la que manejo lo agradecemos un montón realmente. Sam desde el soporte me ayudó un montón y fue muy amable. Instalenla, no se van a arrepentir.

The Literary Vault

Jun 02, 2024  on Shopify

The app is super user-friendly and I've never had any issues with its features. The customer service is great! Jamie was incredibly helpful and assisted me in removing the branding effortlessly. Highly recommend!

symplx designs

Jun 01, 2024  on Shopify

I recently had the pleasure of working with Sam to set up my TYDAL app, and I couldn't be more satisfied with the experience. Sam's expertise and friendly demeanor made the entire process seamless and enjoyable.Thanks to Sam, I am now fully equipped to enjoy all the benefits TYDAL has to offer. I highly recommend his assistance to anyone needing help with the app. His professionalism, knowledge, and personable approach made all the difference.

My Store

May 31, 2024  on Shopify

Great App, easy to use, very customizable The customer support were amazingly helpful and kind Reccomend

Plain Clothing Store

May 30, 2024  on Shopify

A few minutes in and the support has been fantastic. Other applications on the market do not offer that. Happy to see this moving in a positive direction already. Jamie - our support rep - was amazing.

Read To Me

May 30, 2024  on Shopify

Over the last weeks, I've tried a half dozen or more review apps, looking for one that was suitable for a one-product shop, also had video and image reviews, and was in my price range. Tydal is definitely it. It allows for a lot of control and customization, which is important to me, and also WORKS without too much messing around with code (if at all) To top it off, their customer service is FANTASTIC! I'm usually the type that never asks or takes anyone up on assistance, but their phenomenal rep Jamie (who also compiles their in-depth tutorials) gave me quite a few invaluable bits of guidance to help me transition my site to this platform more easily, and make use of its many features. I'm very pleased.

Dragons and Darlings

May 30, 2024  on Shopify

I have just installed the app and it was pretty easy. The support responded very fast and was very helpful. Thank you Jamie for your help. I recommand the app.

Vogue Ventures

May 30, 2024  on Shopify

Jamie was a wonderful help, she guided me with proper links and send me some guides so I can make improvement to my store!! I loved her energy and very excited to use the app!! Great app and excellent customer services!!

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