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Customer reviews: TYDAL Product Reviews App

Develop by TYDAL

Rivo Reviews is a Shopify app designed to help merchants collect and showcase customer reviews, enhancing trust and sales. This review covers its features, pricing, and user experiences to help you decide if it’s the right fit for your store.

Reviews (4,478)

Overall rating
4.9

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

  • Exceptional customer service with prompt, friendly, and detailed assistance from staff.
  • Ease of setup and use, particularly for beginners.
  • Cost-effectiveness with many features available for free.
  • Extensive customization options that blend well with existing store themes.
  • Effective features like automated review requests, review moderation, and photo reviews.
  • Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

  • Some users mentioned the lack of ability to send review emails to orders placed before app installation.
  • There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

Mother & Maiden Tallow

Feb 28, 2025  on Shopify

Jaimie Helped me out a lot with the email discounts and explaining how everything works. I especially loved the additional suggestions she made for our store as well as the compliments on our site and the follow on instagram!! Mother & Maiden Tallow is very grateful for your wonderful customer service!

TinyPrints

Feb 27, 2025  on Shopify

Sam provided excellent support by removing the app’s branding on the widgets. He also added my store to the priority server queues and removed the email-sending limit for unlimited emails, which was a nice bonus. His assistance was prompt and efficient, making the entire process smooth and hassle-free. Appreciate the support!

Encounter Co.

Feb 27, 2025  on Shopify

Sam was very personable and efficient. Above and beyond what I requested and I am confident I will throughly enjoy the ease of the app based on my experience with Sam.

Bemom jewelry

Feb 27, 2025  on Shopify

It's the great app and great service in the support from Sam! I was looking for some solution for my reviews and when I discovered this app all my questions just disappeared. And also Sam send me the import file template and instructions how to do my task much easier that with manual work and that was super solution! Thank you so much!

NURSEESS

Feb 27, 2025  on Shopify

You are the most professional and enthusiastic customer service I have ever seen, Helped me solve a lot of problems,Highly recommend this app

Watchpoint LTD®

Feb 27, 2025  on Shopify

I had an amazing experience with the app and Sam’s support! The app is super user-friendly, and Sam was incredibly helpful throughout the entire process. The instructions were clear, and everything worked seamlessly. I'm really impressed with the service and how easy it was to upload and manage everything. Highly recommend this app to anyone looking for great functionality and outstanding customer support!

RUDE REBEL

Feb 27, 2025  on Shopify

The support was very friendly and helpful. The app is for free and contains features, which costs a lot of money on other apps (for example the discount code option). Happy with this app

LS by Lauri Simpson

Feb 27, 2025  on Shopify

fantastic help

Foxa Art Création

Feb 27, 2025  on Shopify

Super application simple à utiliser et très bien organisée et complète, l'équipe est à l'écoute et disponible, tout fonctionne très bien. Je conseille pour les boutiques qui aiment mettre en avant les avis des clients. Il y a aussi la possibilité de modérer les avis, et d'envoyer des mails pour rappeler aux clients de mettre des avis. Beaucoup d'options très sympas !

TERRA COFFEE ROASTERS

Feb 26, 2025  on Shopify

We've been using TYDAL Product Reviews App on our Shopify store, and it's been a great addition to our website. The app works smoothly and fits perfectly with our design. The customer service, especially Sam, was incredibly helpful with quick responses and support whenever we needed it. Highly recommend!

FlintFamCreates

Feb 26, 2025  on Shopify

Setting it up has been super easy, and the chat support is great!

Feel Fuzzy

Feb 26, 2025  on Shopify

Love Self Beauty

Feb 26, 2025  on Shopify

Super easy to install and customize. Great immediate superfast support from Sam. Thanks Guys.

zi&co

Feb 25, 2025  on Shopify

Highly recommend the app! Does a great job of collecting our customers reviews. Jamie from customer service was amazing and so helpful.

Solderupp

Feb 25, 2025  on Shopify

Just started using this app, support is great!

Sign Vibez

Feb 24, 2025  on Shopify

Great support and easy to work with.

DISPLAY CANADA

Feb 24, 2025  on Shopify

Sam was amazing, the queue in time was quick and its my first time getting introduced to Tydal. So far the integration was seamless and Sam did everything very quickly. He even suggested on some minor changes to our website which he is very attention to detail. Very appreciate the expertise!

SK Tools USA, LLC

Feb 24, 2025  on Shopify

Easy set-up and loads of features. Terrific customer support service with quick responses. Would definitely highly recommended!

Voyager Léger

Feb 24, 2025  on Shopify

good support

The Whimsical Counselor

Feb 24, 2025  on Shopify

Quick response and great customer service!!

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