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Customer reviews: TYDAL Product Reviews App

Develop by TYDAL

Rivo Reviews is a Shopify app designed to help merchants collect and showcase customer reviews, enhancing trust and sales. This review covers its features, pricing, and user experiences to help you decide if it’s the right fit for your store.

Reviews (2,515)

Overall rating
4.9

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

  • Exceptional customer service with prompt, friendly, and detailed assistance from staff.
  • Ease of setup and use, particularly for beginners.
  • Cost-effectiveness with many features available for free.
  • Extensive customization options that blend well with existing store themes.
  • Effective features like automated review requests, review moderation, and photo reviews.
  • Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

  • Some users mentioned the lack of ability to send review emails to orders placed before app installation.
  • There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

TrendyRadiance

May 18, 2025  on Shopify

Great experience

Lo'voan

May 18, 2025  on Shopify

This App is very Great + Support System is 100% Fast Hats Off to this man ! Thank You

Independent Music Alliance

May 18, 2025  on Shopify

Suoerb custom service!

GrabItTech

May 17, 2025  on Shopify

Pickle Joy

May 16, 2025  on Shopify

Support has been excellent! Prompt replies and clear guidance made a big difference. I really appreciated Jamie’s help—super helpful, knowledgeable, and quick to respond. The suggestions provided were spot-on and helped us move forward with confidence. Loved the support and would definitely recommend Tydal for both the app and the outstanding customer service. :)

Lionwood

May 16, 2025  on Shopify

Does what it says, easy onboarding. Moreover, their customer support is great; Jamie was very quick and even helped me with some unrelated website improvements. Talk about above and beyond! I recommend it!

Ocean Blue Organics

May 15, 2025  on Shopify

I just downloaded the app and it's so easy to navigate. The staff is friendly and helpful. Very pleased with this app so far.

PlayLoveToys

May 15, 2025  on Shopify

I give two thumbs up! The customer service is fantastic, and the app runs like a dream. I'm super happy with it!

Tino Sport

May 15, 2025  on Shopify

They where all very friendly and nice. Any issues they had they responded very quickly. The system is easy to use too

Cogobush

May 15, 2025  on Shopify

Nirvana Vex

May 15, 2025  on Shopify

This app is easy to integrate, customer support is helpful and respectful. with a free plan, you cant beat that!

Fire & Suds Co.

May 14, 2025  on Shopify

Customer service was really helpful and provided what I needed easily.

Korinte Naturals

May 14, 2025  on Shopify

Good communication, got answers quicly to all my questions. Thanks a lot!

chaarmer

May 13, 2025  on Shopify

Thank you so much for the help! This is the best review app for any beginner looking for a free and easy-to-use solution. The support team is awesome—they respond almost in real time! I'm super happy and would highly recommend it to other shop owners.

LeMonRêve

May 13, 2025  on Shopify

Very fast and professional service x

KVSPORTS

May 12, 2025  on Shopify

Adrian was very helpful in solving my issue with review settings on the website.

TurfPro Onlineshop

May 11, 2025  on Shopify

Sehr einfaches Setup und sehr übersichtlich! Danke auch für den tollen Support!

TEN ZERO THREE

May 11, 2025  on Shopify

I haven't experience full use of the app YET, but I did need help with some matters and Sam was excelling! The customer service exceeded my expectations, especially how soon Sam was able to help and resolve everything.

CuPooch

May 10, 2025  on Shopify

Quickest customer support. Had great help from Adrian. Well done! Have set up a request for what to add for the app development.

Woof & Bone Apparel

May 09, 2025  on Shopify

Early days, but the support to get set up was amazing. Thank you!

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