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Customer reviews: TYDAL Product Reviews App

Develop by TYDAL

Rivo Reviews is a Shopify app designed to help merchants collect and showcase customer reviews, enhancing trust and sales. This review covers its features, pricing, and user experiences to help you decide if it’s the right fit for your store.

Reviews (4,478)

Overall rating
4.9

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

  • Exceptional customer service with prompt, friendly, and detailed assistance from staff.
  • Ease of setup and use, particularly for beginners.
  • Cost-effectiveness with many features available for free.
  • Extensive customization options that blend well with existing store themes.
  • Effective features like automated review requests, review moderation, and photo reviews.
  • Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

  • Some users mentioned the lack of ability to send review emails to orders placed before app installation.
  • There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

Brewbilla

Mar 09, 2025  on Shopify

The app is easy to use and does what I need. When I reached out to the support team Sam was responsive, friendly, and very helpful. He even provided suggestions for how I could improve my website. Both the app and the support team have been great.

Zibof Shop

Mar 09, 2025  on Shopify

Great app and great support for all you need in any time! Recommended!

Jiana Deon

Mar 09, 2025  on Shopify

Perfect review app for my business. I highly recommend.

Honour Kraft

Mar 09, 2025  on Shopify

that was great Adrian guide me well & he is doing a great Work

Limitless Bloom

Mar 08, 2025  on Shopify

Good Customer service

PondProBaits

Mar 08, 2025  on Shopify

Jamie did an excellent job of helping me get the reviews app installed properly on my website - she's the best!

Motogear Performance

Mar 07, 2025  on Shopify

SIMPLE FITZ

Mar 07, 2025  on Shopify

Great and easy to use!

Deelainee

Mar 07, 2025  on Shopify

Jamy is definitely my favorite agent

Carmana

Mar 07, 2025  on Shopify

Tydal's service is fantastic, and so is the support from Jamie and Adrian!

ANA Store

Mar 06, 2025  on Shopify

Coopy’s Corner

Mar 06, 2025  on Shopify

Easy to set up, nice interface, support team is great, thanks Sam

Fergis

Mar 06, 2025  on Shopify

Great app with user-friendly features and exceptional support (Jamie) that’s always quick and helpful!

Studio6 Jewels

Mar 06, 2025  on Shopify

I was a little confused but accessing the customer care is so simple, and Adrian guided me in minutes to resolve the issue I was facing. Very happy with this, my quickest resolution till date I would say.

S Press 77

Mar 06, 2025  on Shopify

very helpful customer service

Velocifire

Mar 06, 2025  on Shopify

My problem is solved, thank you Jamie!

Amish Home Outdoor Classics

Mar 05, 2025  on Shopify

This app has helped a ton with making reviews easy to navigate on my shopify storefront. Their customer service is super helpful as well! Jamie went above and beyond when it came to helping our store reach new levels! 10/10 recommend.

Veiluxe

Mar 05, 2025  on Shopify

Support was amazing! I contacted Adrian for some help, and he went above and beyond! Thank you so much

Tamar and Talya

Mar 04, 2025  on Shopify

Recommended Tydal to improve my website. Sam was very helpful helping set up reviews and offered a couple more insights how to improve my website. Will feel comfortable asking for more help if needed.

True Treats Candy

Mar 04, 2025  on Shopify

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