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Customer reviews: TYDAL Product Reviews App

Develop by TYDAL

Reviews (4,264)

Overall rating
4.9

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

  • Exceptional customer service with prompt, friendly, and detailed assistance from staff.
  • Ease of setup and use, particularly for beginners.
  • Cost-effectiveness with many features available for free.
  • Extensive customization options that blend well with existing store themes.
  • Effective features like automated review requests, review moderation, and photo reviews.
  • Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

  • Some users mentioned the lack of ability to send review emails to orders placed before app installation.
  • There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

PRINTGLES

Jan 22, 2025  on Shopify

Love, love, love it! It just works seamlessly and if you are confused, don't worry because the customer service is the bomb. I don't think i've come accross a better one so far. They go beyond, even when you are not a paid customer yet :-) The documents and video's they have to explain how you have to do certain things within the app are very concise and super easy to follow. I hardly take the time to write reviews, but they honestly deserve one!

ARB Teak & Specialties - USA

Jan 22, 2025  on Shopify

Awesome customer service. Adrian was insightful and quick in addressing my request. I can't wait to continue building a successful business relationship with Tydal.

Studio Meinara

Jan 22, 2025  on Shopify

Adrian has been super helpful in setting up TYDAL and removing their branding on the review section. I have yet to be use the app but so far really happy with the customer service.

con.fidere

Jan 22, 2025  on Shopify

Great app and customer support

Christo Soaps

Jan 22, 2025  on Shopify

Amazing and easy to use! Customer service is great!

SeeyonClean

Jan 21, 2025  on Shopify

wonderful app and customer service is awesome. very fast

Diamond Vishwa

Jan 21, 2025  on Shopify

Moss Man’s Seamoss & More

Jan 21, 2025  on Shopify

top tier customer service. went above and beyond to help me with other matters in my store as well.

Art By Raghni

Jan 21, 2025  on Shopify

Recently started using TYDAL and I can say, I really appreciate the customer service chat support, it was simple and quick. I talked with Sam, he was very helpful and nice. Looking forward to using TYDAL more after the experience I've had.

GROUNDED

Jan 21, 2025  on Shopify

for now it is very convenient and easy to setup and use, the chat is very fast and helpful. thanks

ArMoniZar

Jan 21, 2025  on Shopify

Excelente atencion en el chat de ayuda, solucionan y te guian muy rapidamente.

CurioClass Jewellery

Jan 21, 2025  on Shopify

Terp Thca

Jan 21, 2025  on Shopify

Great customer service!!

Niyamaya

Jan 21, 2025  on Shopify

Great app with an excellent support team! Jamie not only assisted with the app but also helped seamlessly blend the section into the page, making it cohesive. The app looks great with my theme and blends nicely to the shop page.

RZN

Jan 20, 2025  on Shopify

Easy to use and great support by Jamie!

Champion Plants

Jan 20, 2025  on Shopify

Very useful app

ZTH Cart

Jan 20, 2025  on Shopify

Best

Skin & Doc

Jan 19, 2025  on Shopify

Good Support and easy to use app.. Thank you Sam for your help!

Novella Planner

Jan 19, 2025  on Shopify

great customer service. Very nice to talk to. And resourceful. I would recommend.

Ruff Bar

Jan 19, 2025  on Shopify

I had questions after installing the app and received great assistance from Jamie getting my questions answered!

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