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Customer reviews: TYDAL Product Reviews App

Develop by TYDAL

Reviews (4,267)

Overall rating
4.9

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

  • Exceptional customer service with prompt, friendly, and detailed assistance from staff.
  • Ease of setup and use, particularly for beginners.
  • Cost-effectiveness with many features available for free.
  • Extensive customization options that blend well with existing store themes.
  • Effective features like automated review requests, review moderation, and photo reviews.
  • Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

  • Some users mentioned the lack of ability to send review emails to orders placed before app installation.
  • There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

My Store

Oct 26, 2024  on Shopify

Amazing support team!

VIP Essentials Soaps & Candles

Oct 26, 2024  on Shopify

This isn’t my first review app I have used, but so far it does exactly what I need for a small business. I can’t yet afford the costly apps with all the bells and whistles, but this one hits the mark. It’s straightforward and reliable, and I’m more than happy with it. Plus, their support team is prompt, friendly, and super helpful

recoverysupps.com

Oct 26, 2024  on Shopify

Jamie was phenomenal, and got me set up with the app thx

美穂の手作りネイルチップ

Oct 26, 2024  on Shopify

free,lets me change the text。would be nice to be able to customize some of the text input as well,great support

glitch.mov

Oct 26, 2024  on Shopify

Instant customer service response, fast setup, beautiful!

4 Grains And Stain

Oct 26, 2024  on Shopify

The support was quick and professional.

Willow Lane Co

Oct 26, 2024  on Shopify

Easy for my customers to use. I found it easy to customize to match my website and appreciated the option of removing the app branding. The creator is very helpful.

STYLEE DZ

Oct 26, 2024  on Shopify

i just downloaded the app . it looks amazing . with a wonderful support team to help you setup the app on your store .. you must have too

EzyNails

Oct 25, 2024  on Shopify

Easy to setup and really helpful support team.

Jaylon's Oils and More

Oct 25, 2024  on Shopify

Good so far.

Foresta

Oct 25, 2024  on Shopify

Adrian help me with my doubts. He was clear and gentle.

Vero Leathers

Oct 25, 2024  on Shopify

Mi tienda

Oct 25, 2024  on Shopify

Fabolous¡

Richard Moonstreet Ceramics

Oct 25, 2024  on Shopify

Nice app, thanks Sam for helping me set it up

La Chambre Rouge

Oct 25, 2024  on Shopify

Sam was super helpful and friendly. He linked my store in no time and offered some useful tips while doing so. Your support is excellent.

Zenffuser

Oct 25, 2024  on Shopify

Det er en super god app til at vise anmeldelser. Sam fra support var sød til at hjælpe med!

Cocolychee

Oct 24, 2024  on Shopify

Great service and product support. Looking forward to the Ai integration in the future. Jaime and Sam both helped a lot.

Pulse Shop

Oct 24, 2024  on Shopify

Adrian was very helpful and patient, and solved perfectly my problem!

Magnetic Prints Shop

Oct 24, 2024  on Shopify

So far so good! Support is extremely quick and helpful.

Dolsché Australia

Oct 24, 2024  on Shopify

Sam is really helpful, thanks Sam!

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