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Customer reviews: TYDAL Product Reviews App

Develop by TYDAL

Rivo Reviews is a Shopify app designed to help merchants collect and showcase customer reviews, enhancing trust and sales. This review covers its features, pricing, and user experiences to help you decide if it’s the right fit for your store.

Reviews (4,479)

Overall rating
4.9

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

  • Exceptional customer service with prompt, friendly, and detailed assistance from staff.
  • Ease of setup and use, particularly for beginners.
  • Cost-effectiveness with many features available for free.
  • Extensive customization options that blend well with existing store themes.
  • Effective features like automated review requests, review moderation, and photo reviews.
  • Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

  • Some users mentioned the lack of ability to send review emails to orders placed before app installation.
  • There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

Glow Girl

Nov 10, 2024  on Shopify

Just installed it and still setting it up, but I had some questions so I sent a message in the chat, not expecting a reply because it was 10pm, but someone replied and the customer service has been great so far!

Diprovix

Nov 10, 2024  on Shopify

an absolutely loving team!! Sam was a great help.

SHIINU

Nov 10, 2024  on Shopify

Just installed the app and got immediately a VIP treatment. LOVE IT! :D Thankyou! A good and friendly customer service support is such a big pro for me. I'm discovering the app further now. So far happy with it!

Kathiana Cardona Store

Nov 10, 2024  on Shopify

Scallywags

Nov 10, 2024  on Shopify

Easy to use, great design and the tech support is amazing!

Rugarama

Nov 10, 2024  on Shopify

Great app. Very easy to use. And support team is awesome, especially Sam.

FairBrands

Nov 10, 2024  on Shopify

It's free and very easy to set up. The team was very helpful when I reached out to them.

Alcon Brake Kits

Nov 10, 2024  on Shopify

Still learning about the app - but the support from Sam through chat was above and beyond all my expectations. If the experience with him was anything like how this app operates - we're sold!

JB Variety Plus

Nov 09, 2024  on Shopify

Perfect app easy to use and the best customer service ever

MigraineMarvel

Nov 09, 2024  on Shopify

Amazing app with a lot of great free features, shout out to Sam from the support, he was very helpful

Gâscanul Kisky

Nov 09, 2024  on Shopify

Harperbury

Nov 09, 2024  on Shopify

A brilliant, free review app. It does everything a paid app does. Thanks to Sam from the support team in helping me set everything up :)

Artisanat de Tante A

Nov 09, 2024  on Shopify

So far, so good! I got support from Sam. Keep this guy around! He answered what I needed to know and tossed in a suggestion. And here I go! This app is not too shabby at all!

Off leash

Nov 09, 2024  on Shopify

Really great for beginners and you can also set up so many things! And their customer support is Sam was really great at helping with everything.

Impulse Designs

Nov 09, 2024  on Shopify

This app has some great features at no cost. When i got the app Sam from the support team was quick to chat with me and was incredibly kind with fast responses. Couldn't recommend them more!

Bripure

Nov 09, 2024  on Shopify

Andrian Is so supportive,i got quick solution and response from andrian thanks

Xiangzhen

Nov 09, 2024  on Shopify

客服耐心解答

My Store

Nov 09, 2024  on Shopify

Sam help me, very useful support :) thank you

Koalajoo Studio

Nov 08, 2024  on Shopify

Definitely recommend to others! I had trouble with how to show it on my website, but Sam helped very quickly and efficiently that it got solved within minutes! Amazing service. This app is excellent for small businesses, with its free price and its simple and straightforward app.

MELIMUDIT

Nov 08, 2024  on Shopify

Parfait, plateforme intuitive et agréable, le support d'aide est très réactif, je recommande !

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