Reviews: TYDAL Product Reviews App

Customer reviews: TYDAL Product Reviews App

Reviews (4,267)

Overall rating

4.9

5

1,907
4

43
3

4
2
1

9

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

Exceptional customer service with prompt, friendly, and detailed assistance from staff.
Ease of setup and use, particularly for beginners.
Cost-effectiveness with many features available for free.
Extensive customization options that blend well with existing store themes.
Effective features like automated review requests, review moderation, and photo reviews.
Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

Some users mentioned the lack of ability to send review emails to orders placed before app installation.
There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

LIPS SO LUSCIOUS

Oct 27, 2024 on Shopify

amazinggg, so helpful!

Joyshairtherapy

Oct 27, 2024 on Shopify

I was a bit confused because I am new with my store and I was helped and even given pointers on how to better my online store. Jamie was who helped me, and it was such a pleasure. I do appreciate the help! It was very quick help and informative

Wandering Fox

Oct 27, 2024 on Shopify

Great app, I love that I can set my brand colors on it and TYDAL's assistant, Jamie, was an amazing help

TRIBLIGHT

Oct 27, 2024 on Shopify

I thank Jamie for his responsiveness, his kindness and his advice for the launch of my e-commerce site, I look forward to discovering the advantages that this app will bring me.

The Worn Gallery

Oct 27, 2024 on Shopify

Just set the app up, seem pretty good so far, but time will tell. Super simple setup and good customization. Jamie from the support team is AMAZING! So great working with her and she was really helpful and quick!

Dan's Reef World

Oct 27, 2024 on Shopify

Great support and implementation experience.

Prestige Plates

Oct 27, 2024 on Shopify

would highly recommend this app. best customer service!

JDPDC

Oct 27, 2024 on Shopify

Future Wellness Library

Oct 27, 2024 on Shopify

Customer service was flawless! Very fast and helpful! One of the best apps out there!

Coutura House of Fashion

Oct 27, 2024 on Shopify

Dear TYDAL, My experience with TYDAL was great but I did need some help. Sam was extremely helpful and simplified the process even further. Perfect with those with little or no experience with IT like me. Ligaya

Idee Pure

Oct 27, 2024 on Shopify

Jamie from customer service is very helpful and gave me lots of tips and info on how to install the app properly. Very quick and looks great on the product pages. I recommend !

SnickerCat

Oct 27, 2024 on Shopify

Great customer service!

dattelmond KLG

Oct 27, 2024 on Shopify

I'm still new to this app, but it's been working great and Adrian from the support team has been more than helpful!

Cabananana

Oct 27, 2024 on Shopify

I first came across TYDAL while researching how to add product reviews to my Shopify store on YouTube. The content creator mentioned how user-friendly TYDAL is, so I decided to try it. The functionality truly lives up to the promise—it's incredibly easy to use! As a small store owner, I appreciated the initial setup being free, which helps me keep costs low while still maintaining a professional look for my business

Nature's Crib

Oct 26, 2024 on Shopify

Great customer service!

a tired robot

Oct 26, 2024 on Shopify

Nexus Global Ventures

Oct 26, 2024 on Shopify

Best free app for reviews with easy setup and stellar customer service. Shoutout to Sam!

RugWorld

Oct 26, 2024 on Shopify

Excellent application and even more excellent technical service, Sam was the best.

VASUKI

Oct 26, 2024 on Shopify

Brantley Cordelia

Oct 26, 2024 on Shopify

Overall Great experience with the App, Adrian from the support team was very helpful and efficient.