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Customer reviews: TYDAL Product Reviews App

Develop by TYDAL

Rivo Reviews is a Shopify app designed to help merchants collect and showcase customer reviews, enhancing trust and sales. This review covers its features, pricing, and user experiences to help you decide if it’s the right fit for your store.

Reviews (4,479)

Overall rating
4.9

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

  • Exceptional customer service with prompt, friendly, and detailed assistance from staff.
  • Ease of setup and use, particularly for beginners.
  • Cost-effectiveness with many features available for free.
  • Extensive customization options that blend well with existing store themes.
  • Effective features like automated review requests, review moderation, and photo reviews.
  • Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

  • Some users mentioned the lack of ability to send review emails to orders placed before app installation.
  • There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

Kyrv Glam

Nov 12, 2024  on Shopify

Sam helped me so much !

Gehirnjogging

Nov 12, 2024  on Shopify

Gluten Free Safe Store

Nov 12, 2024  on Shopify

This app is fantastic, and the customer support is remarkable! Their expertise and response time are excellent, which allows issues to be resolved quickly, minimizing any impact on the business.

Joy Christmas Gifts

Nov 12, 2024  on Shopify

Real Fusion

Nov 12, 2024  on Shopify

Customer service was great

Klupica - inovativna igrača

Nov 12, 2024  on Shopify

perfect

HUGNECKLACE.SHOP

Nov 12, 2024  on Shopify

I’m incredibly impressed with the support team at Tydal, especially Sam, who went above and beyond to help me with setting up reviews on my store. Sam was not only knowledgeable but also patient and quick to address every question I had. He provided clear, step-by-step guidance and ensured everything was working smoothly on my homepage. The level of support I received has made a huge difference in my experience with Tydal, and I genuinely feel valued as a customer. Highly recommended for anyone looking for top-notch service and support!

Sensus Cultura

Nov 11, 2024  on Shopify

Excellent!

Wiana Cosmetics

Nov 11, 2024  on Shopify

Very helpful Support Team

Trippy Wearz

Nov 11, 2024  on Shopify

This is the most amazing staff i have EVER talked to!!! seriously Jamie deserves a raise and the biggest thank you award!! she went above and beyond to help me with my store! This is the only review app shopify needs because it is by far the best option!!! Also Sam is a creative genius! big thanks for his help making my store fit my theme

NorthwoodsGrills

Nov 11, 2024  on Shopify

This app was exactly what my store needed. Adrian was super helpful and I could not be more grateful

MBB Express

Nov 11, 2024  on Shopify

I can not thank Sam enough for all his help and support today. Extremely understanding, quick replies. One very happy customer. Thank you!

Bazaar Cntrl

Nov 11, 2024  on Shopify

Avenueparis

Nov 11, 2024  on Shopify

I’ve had a great experience with the app t’s user-friendly, smooth, and offers all the features I need to make the most of my experience. Navigating through options is intuitive, and I really appreciate the level of detail and quality of design that’s gone into it. Special shoutout to Sam from the support team! Sam was incredibly helpful and attentive, quickly addressing my questions and making sure I felt supported throughout. Knowing there’s a knowledgeable team ready to assist really makes a difference. Thank you for the great service!

PrimeMove™

Nov 11, 2024  on Shopify

Jamie was really good and help me a lot! now lets see how its work

Family Shopolf

Nov 10, 2024  on Shopify

A very interesting application, easy to set up and well integrated into the store theme. The support service responds promptly and professionally.

LookA YoU

Nov 10, 2024  on Shopify

Friendly and very easy and convenient. Thank you

Sculte®

Nov 10, 2024  on Shopify

Really useful and functional application, the after-sales service is incredibly efficient and responsive, it's really rare to find people like that! I can only recommend it, and thanks again to the support team for helping me set up my store!

Littlekings & co

Nov 10, 2024  on Shopify

I’ve had a fantastic experience with Tydal Reviews! The app is easy to use and integrates seamlessly into my store. Jamie provided exceptional support, helping me set everything up and answering all my questions quickly and efficiently. Highly recommend both the app and Jamie’s customer service — they’ve been incredibly helpful!

INB4

Nov 10, 2024  on Shopify

Amazing support, really excited to use this

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