Rivo Reviews App Review: Features, Pros & Cons for Shopify

Customer reviews: TYDAL Product Reviews App

Rivo Reviews is a Shopify app designed to help merchants collect and showcase customer reviews, enhancing trust and sales. This review covers its features, pricing, and user experiences to help you decide if it’s the right fit for your store.

Reviews (4,479)

Overall rating

4.9

5

2,097
4

54
3

4
2
1

9

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

Exceptional customer service with prompt, friendly, and detailed assistance from staff.
Ease of setup and use, particularly for beginners.
Cost-effectiveness with many features available for free.
Extensive customization options that blend well with existing store themes.
Effective features like automated review requests, review moderation, and photo reviews.
Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

Some users mentioned the lack of ability to send review emails to orders placed before app installation.
There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

Glowax

Nov 19, 2024 on Shopify

the best app

Puzzles of Color

Nov 19, 2024 on Shopify

Tydal makes collecting reviews simple. We ran into an issue and Sam from the support team was super friendly, quick, and helpful all while using the chat function at 11:30pm. Very nice to know that we can get help at any time!

panjhoshop

Nov 19, 2024 on Shopify

Soporte las 24 horas, responden y ayudan muy rápido, el asistente Adrian y los demás me ayudaron mucho, simplemente la mejor aplicación. Recomiendo. Muchas gracias.

The Kefi Studio

Nov 18, 2024 on Shopify

Lovely customer service!

MPAM

Nov 18, 2024 on Shopify

100/100 points. Very pleasant about the service, especially Sam, a dedicated supporter, who responds quickly.

Pitter Patter

Nov 18, 2024 on Shopify

Thank you Adrian :)

KC Swag

Nov 17, 2024 on Shopify

Sam was great with helping me remove the Tydal branding as well as answering a few questions about customization.

Pawfect Poochie Accessories

Nov 17, 2024 on Shopify

Jamie was so quick and understanding with what I needed help with.

Gym Girl Nation

Nov 17, 2024 on Shopify

He helped me quickly and was extra friendly and helpful. Exceptional customer service!

mabb.ro

Nov 17, 2024 on Shopify

Sam was incredibly helpful in setting up the app! He provided clear guidance, answered all my questions, and ensured everything was running smoothly. Great support and a seamless experience!

Taab Naturals

Nov 17, 2024 on Shopify

Noce app, works fine with the store.

Nammur Kaapi

Nov 17, 2024 on Shopify

Very quick response and great help by Sam! Answered all questions and made us feel as VIP

Hurom Arabia

Nov 17, 2024 on Shopify

It's super easy to integrate into your site, and the support is outstanding. I absolutely love it!

Sheinora

Nov 17, 2024 on Shopify

it is good to export reviews , totally recommended

Vita-Nova

Nov 16, 2024 on Shopify

I personally am technically challenged when it comes to apps and computer work but with TYDAL the process was simple. The offer a 24/7 chat line which puts me more at ease knowing that there is always someone on the other end to assist me. They are so quick and efficient with their responses. I'd definitely recommend TYDAL to those who need an easy set up and on the go staff. Thank you

take cardo

Nov 16, 2024 on Shopify

Sam bana çok yardımcı oldu. çok teşekkür ederim. ücretsiz olması süper

Just Peachy

Nov 16, 2024 on Shopify

Sam has been such a star and he went above and beyond to help!

ENIGMA

Nov 15, 2024 on Shopify

The PlantGuy

Nov 15, 2024 on Shopify

great app so far, really nice tech support!

Elev8

Nov 15, 2024 on Shopify

Tydal has been a great addition to our store. It’s free to use, super user-friendly, and makes managing reviews a breeze. The customer support is top-notch—fast, helpful, and always on point. If you’re looking for a reliable reviews app, this one’s a no-brainer. Highly recommend!