Rivo Reviews App Review: Features, Pros & Cons for Shopify

Customer reviews: TYDAL Product Reviews App

Rivo Reviews is a Shopify app designed to help merchants collect and showcase customer reviews, enhancing trust and sales. This review covers its features, pricing, and user experiences to help you decide if it’s the right fit for your store.

Reviews (4,479)

Overall rating

4.9

5

2,097
4

54
3

4
2
1

9

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

Exceptional customer service with prompt, friendly, and detailed assistance from staff.
Ease of setup and use, particularly for beginners.
Cost-effectiveness with many features available for free.
Extensive customization options that blend well with existing store themes.
Effective features like automated review requests, review moderation, and photo reviews.
Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

Some users mentioned the lack of ability to send review emails to orders placed before app installation.
There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

SpeedMotiveco

Nov 21, 2024 on Shopify

Easy setup and great customer service working with Adrian!

Bmadapparel

Nov 21, 2024 on Shopify

I though the shirt would be bad Material but surprised me a lot

Devils River Soap Company

Nov 21, 2024 on Shopify

AMAZING CUSTOMER SERVICE!!

Pretty Shades of You

Nov 21, 2024 on Shopify

Jamie is amazing! She helped me with my request and gave help with something I didn't even know I could do! Awesome customer service! I can't wait to fully use their products!

KiddoPre

Nov 21, 2024 on Shopify

Great service! Thank you Jamie for the help!

DazzlFashion

Nov 21, 2024 on Shopify

The best reviews app I've tried so far, and the support is also great, answering me quickly.

HOLE-X-WORLD

Nov 21, 2024 on Shopify

Sehr guter Support

ADN's Store

Nov 21, 2024 on Shopify

Absolutely fantastic support and awesome app to integrate with your store. Highly recommended.

KJ STICKERS

Nov 20, 2024 on Shopify

Very kind and helpful.

TheNaturesOasis

Nov 20, 2024 on Shopify

Thank you I really enjoyed the customer service. They are very kind and helpful. The setup process was quick and easy. The customer rep Adrian really was informative and made sure my page was working well with the app.

The Bike Lounge

Nov 20, 2024 on Shopify

Really quick and easy to set up and when i needed support their chat (with Sam) was super helpful and quick to help out

SAYIT Fashion

Nov 20, 2024 on Shopify

Great app with even greater features. Sam from customer service was very nice and polite while finishing the setup. Would definitely recommend this app to everyone who sells products and services

Crum Canoe Candle Co.

Nov 20, 2024 on Shopify

Very easy to navigate, and customer service is very helpful and kind.

Fetch Wears

Nov 20, 2024 on Shopify

Great app! The support is also exceptional helping you in any problem.

SmartyiL

Nov 20, 2024 on Shopify

its great, and free. thanks for fast customer service from Adrian!

VIPGooDS

Nov 19, 2024 on Shopify

GREAT SERVICES, and client dealing .Thanku tydal reviews

Nordenatt TM

Nov 19, 2024 on Shopify

Muy buena app, funciona perfecto, con diseño sobrio y la atencion via chat es muy eficiente.

My Store

Nov 19, 2024 on Shopify

Simply awesome !

Villa Rustica Art Studio

Nov 19, 2024 on Shopify

Excellent Support and Seamless Experience! I recently started using this app to collect reviews, and I’m impressed! The support team is top-notch—they respond quickly and are incredibly helpful. They pinpoint exactly what needs to be done and take care of it efficiently, making the whole process seamless. The app itself works perfectly, and it's been a great addition to my store. I highly recommend it to anyone looking to enhance their review system!

Joomi

Nov 19, 2024 on Shopify

Amazing App and Incredible Support! I’ve been using the TYDAL Reviews app on my Shopify website, and I couldn’t be happier! It’s a fantastic free app for managing product reviews, and it integrates seamlessly with my site. What truly stood out was the exceptional support I received. I requested the branding on the TYDAL widget to be removed, and Jamie from their team assisted me. She was amazing—quick, professional, and incredibly helpful! Jamie even went above and beyond by suggesting changes to enhance the overall look and feel of my website and provided detailed guides, all free of charge. This level of customer service is rare and deeply appreciated. TYDAL Reviews is not just a great tool for reviews; it’s backed by a team that genuinely cares about their users. Highly recommend this app to anyone looking to boost their Shopify store’s credibility and aesthetics.