Reviews: TYDAL Product Reviews App

Customer reviews: TYDAL Product Reviews App

Reviews (4,267)

Overall rating

4.9

5

1,907
4

43
3

4
2
1

9

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

Exceptional customer service with prompt, friendly, and detailed assistance from staff.
Ease of setup and use, particularly for beginners.
Cost-effectiveness with many features available for free.
Extensive customization options that blend well with existing store themes.
Effective features like automated review requests, review moderation, and photo reviews.
Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

Some users mentioned the lack of ability to send review emails to orders placed before app installation.
There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

Glam&Go Norway

Nov 03, 2024 on Shopify

I just install it and had a great help and support from Sam. Thanks a lot!

Nomadic Outdoors

Nov 03, 2024 on Shopify

So far I'm liking this app. The support team has been super helpful (Sam) and I'm happy with Tydal.

Eleglow Studio

Nov 03, 2024 on Shopify

Greatly recommend! the team is really helpful and reply quick. the app it self is super easy to use as well.

Moti Beauty

Nov 03, 2024 on Shopify

Best Suport!

FunctionUpp

Nov 03, 2024 on Shopify

Customer service was really good!

KamaSarah

Nov 03, 2024 on Shopify

I am thoroughly impressed with Tydal's review app and their exceptional customer service! Jamie provided outstanding support throughout the setup process, guiding me with incredible attention to detail and responsiveness. She not only addressed my main concerns quickly but also offered valuable insights to enhance my store’s appearance and functionality. Her expertise and commitment to ensuring my store’s success truly went above and beyond. I highly recommend Tydal to anyone looking to boost their store’s credibility with customer reviews – and if you have the pleasure of working with Jamie, consider yourself in excellent hands!

Homes Bright UK

Nov 03, 2024 on Shopify

Fantastic app!! Jamie is so professional and helpful. 5 Star App and Service

Wish IO Beauty

Nov 03, 2024 on Shopify

Jamie on Tydal is very responsive and helpful.Thank you for the wonderful service and looking forward to keep working with this wonderful features app

Joy Garden

Nov 03, 2024 on Shopify

Nice service

EcofashionShop

Nov 03, 2024 on Shopify

Quick and efficient support! The team, especially Adrian, are responsive and helpful, making setup and troubleshooting easy. Highly recommend for anyone looking for a seamless experience and attentive assistance.

The Happy Origin

Nov 02, 2024 on Shopify

Great and easy to use. Very helpful support!

astraea goods

Nov 02, 2024 on Shopify

still getting started with this app, but the customer service has been so fantastic already while i'm figuring everything out!! Jamie was absolutely wonderful and incredibly helpful.

OPTILOOK

Nov 02, 2024 on Shopify

This app is really useful and it encourages people to convert, the guys behind this app are so loyal. RECOMMENDED!

Derma Hubb Clinic

Nov 02, 2024 on Shopify

SimpelComfort

Nov 02, 2024 on Shopify

Sam from Tydal Reviews went above and beyond to help me get my store set up. Not only did he verify my store, but he also gave helpful advice on things I missed, even beyond their service—all for free! His support and attention to detail truly show his dedication to helping clients succeed. Honestly, it feels like I should be paying for the level of help he provided. Big thanks to Sam and Tydal for their outstanding customer service!

Squares Bakery

Nov 01, 2024 on Shopify

Sam was an amazing help!

Seek & Save

Nov 01, 2024 on Shopify

great support that was fast and helped with what I needed right away!

Razzier

Nov 01, 2024 on Shopify

Great support

Khun Prema

Nov 01, 2024 on Shopify

Really nice and easy to set up

ATLAPET

Nov 01, 2024 on Shopify

facile da utilizzare,servizio assistenza ottimo.Il programma è molto intuitivo e faciel da personalizzare,per lo piu' è gratuito