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Customer reviews: TYDAL Product Reviews App

Develop by TYDAL

Rivo Reviews is a Shopify app designed to help merchants collect and showcase customer reviews, enhancing trust and sales. This review covers its features, pricing, and user experiences to help you decide if it’s the right fit for your store.

Reviews (4,479)

Overall rating
4.9

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

  • Exceptional customer service with prompt, friendly, and detailed assistance from staff.
  • Ease of setup and use, particularly for beginners.
  • Cost-effectiveness with many features available for free.
  • Extensive customization options that blend well with existing store themes.
  • Effective features like automated review requests, review moderation, and photo reviews.
  • Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

  • Some users mentioned the lack of ability to send review emails to orders placed before app installation.
  • There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

MNE Waste Management

Nov 24, 2024  on Shopify

I recently encountered a frustrating issue where my product reviews weren't displaying correctly on my store. Thanks to the exceptional support from Jamie at Tydal Product Reviews, the problem was quickly resolved. Jamie not only fixed the issue but also took the initiative to customize the layout and positioning of the review section, significantly improving the overall look and feel of my online store. I'm incredibly impressed with the level of expertise and dedication provided by Tydal's Product Reviews support team. They truly went above and beyond to ensure a seamless experience.

Purely Femme

Nov 24, 2024  on Shopify

Jamie's such a nice person to help me guide through the app, and to talk about the app, it's awesome and free. totally recommended.

Flashpoint Film Lab

Nov 24, 2024  on Shopify

Super service , svarer kjapt og veldig bra tjeneste.

Dominion Apparel LLC

Nov 24, 2024  on Shopify

I had an extremely pleasant experience with the support team. My agent Adrian was amazing at solving all of my problems. Very helpful tips as well. Overall one of the best experiences I have had on shopify with support!

Mindflovv

Nov 24, 2024  on Shopify

Die App ist sehr gut gemacht und der Support ist super! Ich habe mit Sam geschrieben und er war sehr hilfsbereit und nett.

LeleLab – LeleLab® Mechanical Keyboards Store

Nov 24, 2024  on Shopify

非常棒的评论组件,它是免费的!

INGCO Philippines

Nov 23, 2024  on Shopify

Sam has really solved my problem. Thank you for your assistance!

Nour Homecare

Nov 23, 2024  on Shopify

they works great thanks sam :) thanks for helping

Techie Fusion

Nov 23, 2024  on Shopify

Quick and Easy, and Its FREE! Sam was swift in his service.

FashionMvmnt™

Nov 23, 2024  on Shopify

Best support ever! Ty 4 everything! Whatever you need, they help and fast!!

Little Mushm

Nov 23, 2024  on Shopify

It was so nice to realize I was talking to a real human when I contacted support! Sam was very helpful, bubbly, and enthusiastic. It changed my entire mood! The app is great so far! Excited to learn more, and I feel so much better learning how to use everything, knowing how great the support team is!

PetalTwig Co.

Nov 23, 2024  on Shopify

Amazing App and Exceptional Support! I’ve been using the TYDAL app, and I have to say it’s absolutely amazing to work with! As a newcomer and small business owner, I was worried about navigating everything, but their customer service went above and beyond to help me out. A special shoutout to Sam, who was a big help. Sam walked me through what I needed to know and offered additional support. It’s clear TYDAL truly cares about their users and their success. Highly recommend this app to anyone looking for a user-friendly platform with top-notch support. Thank you, TYDAL, and thank you, Sam, for making this such a great experience!

Funzyy

Nov 23, 2024  on Shopify

App is very easy to use and totally FREE. Great and very kind customer service too, thanks to Sam for fixing everything easily!

Billien

Nov 23, 2024  on Shopify

Quick Service

NostalPics

Nov 23, 2024  on Shopify

The app and the attention is impressive along with the price, which is free. Thank Sam, his attention and detail has been incredible. Insurmountable.

BUYUS

Nov 23, 2024  on Shopify

satisfied

Boutique Ecom

Nov 22, 2024  on Shopify

Great support from Sam!

BARBEREK

Nov 22, 2024  on Shopify

Amaizing service :)

Fashion Hub

Nov 22, 2024  on Shopify

fast and best

The 'Ansum Pasty Company

Nov 22, 2024  on Shopify

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