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Customer reviews: TYDAL Product Reviews App

Develop by TYDAL

Rivo Reviews is a Shopify app designed to help merchants collect and showcase customer reviews, enhancing trust and sales. This review covers its features, pricing, and user experiences to help you decide if it’s the right fit for your store.

Reviews (2,506)

Overall rating
4.9

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

  • Exceptional customer service with prompt, friendly, and detailed assistance from staff.
  • Ease of setup and use, particularly for beginners.
  • Cost-effectiveness with many features available for free.
  • Extensive customization options that blend well with existing store themes.
  • Effective features like automated review requests, review moderation, and photo reviews.
  • Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

  • Some users mentioned the lack of ability to send review emails to orders placed before app installation.
  • There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

Miami beauty1

Jun 18, 2025  on Shopify

Jamie she very kind people and supported

Cerettie

Jun 17, 2025  on Shopify

Very helpful!

SKARFT

Jun 17, 2025  on Shopify

Fantastic customer service and Jamie was very helpful, would definitely recommend TYDAL thank you

JorryPotterHandmade

Jun 17, 2025  on Shopify

For The Art BJJ

Jun 17, 2025  on Shopify

Support was amazing helping me through the process

Xarinesca

Jun 16, 2025  on Shopify

I had hands-on help right away. Fast and easy to communicate with, and able to assist me with my problem. They tackled the issue, and along with other things, that helps showcase my shop as my brand and myself. Thank you again, Sam! :)

LoomVinchi

Jun 16, 2025  on Shopify

Good service

PetHaven

Jun 16, 2025  on Shopify

Everything works well, was able to import my reviews very easily, and its also very customisable and brand friendly, Sam was a great help in customer support answering all my questions, recommend definetly.

Lana Royals

Jun 14, 2025  on Shopify

Great free app, has all the basic features you need to get started and share your reviews on the website. Jamie from customer support was amazing in helping out with all struggles I had while setting it up. There's a few features missing that I'd love to have, and after chatting to Jamie they've added the suggestion to their feature roadmap so I'm truly excited to see the suggested features come up to life in the weeks or months. Super recommend.

ZG-jouetsbois-

Jun 12, 2025  on Shopify

Merci pour l'accompagnement à la mise en place par Jamie!

GINGI

Jun 11, 2025  on Shopify

Thank you, Jamie! In just 5 minutes, she answered all my questions and guided me through the entire process. Super helpful and efficient, couldn’t have asked for better support!

Wroven

Jun 10, 2025  on Shopify

I tried TYDAL on the Horizon theme and it was a breeze. I reached out to their support team and got prompt responses/help from Jamie. Much recommend if you wanna capture clean product reviews on your store.

QIR Ring

Jun 10, 2025  on Shopify

I like this product, it is easy to use, and the after-sales service is great. You can always find their customer service staff when you encounter problems, and they will always reply to your messages.

Imperial Infusions

Jun 10, 2025  on Shopify

The functionality of this app speaks for itself but where TYDAL really shines is in it's customer service. Sam was an absolute delight to speak with, answered any/all questions in a prompt manner and is a credit to their team!

Bakhabar Kissan

Jun 09, 2025  on Shopify

The support from TYDAL is amazing, thanks to Sam for helping me set up the app as I had some questions that needed to be answered right off the bat! First impression of the app is great so far, will see how it goes in the days to come.

Rang Sitaray

Jun 09, 2025  on Shopify

Art Of Mind and Body Flow

Jun 09, 2025  on Shopify

Bird Cage Plus: Pet Supplies

Jun 08, 2025  on Shopify

Great app and support. I use this app for multiple websites

ProCardist

Jun 08, 2025  on Shopify

Best review app available on Shopify. Top notch service.

SUNGHUE CHILLI SAUCE

Jun 07, 2025  on Shopify

Quick and easy to set up.

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