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Customer reviews: TYDAL Product Reviews App

Develop by TYDAL

Reviews (4,264)

Overall rating
4.9

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

  • Exceptional customer service with prompt, friendly, and detailed assistance from staff.
  • Ease of setup and use, particularly for beginners.
  • Cost-effectiveness with many features available for free.
  • Extensive customization options that blend well with existing store themes.
  • Effective features like automated review requests, review moderation, and photo reviews.
  • Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

  • Some users mentioned the lack of ability to send review emails to orders placed before app installation.
  • There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

Lens Expert

Feb 12, 2025  on Shopify

I had the pleasure of working with Sam, who assisted me with installing the review app on my website. He was exceptionally friendly and provided clear, helpful guidance throughout the entire process. Thanks to his support, everything was set up smoothly, and I’m very grateful for his professionalism and excellent customer service. Highly recommend!

Poulos Apiary

Feb 12, 2025  on Shopify

New to the app but much better than other ones our business has tried. Sam helped me get everything set up & was very responsive. Recommend highly if you are new to reviews or looking to have a helping hand through the process.

Think Vintage

Feb 12, 2025  on Shopify

Adrian was a massive help - thank you so much!

Dakshin Arts

Feb 12, 2025  on Shopify

Adrian was very helpful. My queries were resolved very quickly.

CreaKdoPerso

Feb 12, 2025  on Shopify

Une application gratuite qui permet aux acheteurs de donner un avis sur le produit qu'ils ont acheté, permet aussi dans les réglages que tout le monde peut rédiger un avis qu'ils soient ou non acheteur , un mail peut envoyé aux acheteurs pour leur demander gentiment un avis, permet d'envoyer une réduction aux clients qui dépose un avis , une application très complète , en anglais mais les options sont réglables pour les voir apparaitre en français sur le site , j'adore, merci

ugee Official Store

Feb 12, 2025  on Shopify

Great customer service

SDG Mirrors

Feb 12, 2025  on Shopify

I had an amazing experience with Andrian and Tydal! Their customer service is top-notch—friendly, responsive, and genuinely helpful. They go above and beyond to ensure everything runs smoothly, making the whole process effortless. The VIP treatment was a pleasant surprise, and their dedication to customer satisfaction is truly commendable. Highly recommend them for anyone looking for exceptional service! ✨

A V GIFTS AND HANDICRAFTS

Feb 11, 2025  on Shopify

Forgals

Feb 11, 2025  on Shopify

vv helpful

That's Amazing Candles

Feb 11, 2025  on Shopify

Sam was excellent!! I needed the background color of the APP to match my website exactly and he resolved the issue. Sam was also able to answer all my questions. I switched from Judge Me because you had to upgrade to get a plan with additional fees to change the background. TYDAL made the changes for free and on the free plan. Thank you very much!!!

Niederrhein-KOI

Feb 11, 2025  on Shopify

Einfach und schneller Support, die Mittarbeiterin " Jamie " hat schnell , freundlich und sicher geholfen, Danke!

FitLiva

Feb 10, 2025  on Shopify

Wonderful support from the team and easy to use app! :)

nurmul

Feb 10, 2025  on Shopify

Jamie was so helpful to me all the times, see gave me tips on how to make my store better too! thanks again!

CICADAHOME

Feb 10, 2025  on Shopify

Within 5 minutes of installing the plug-in, the support consultant patiently communicated with me and answered some of my questions. In any case, this is a great behavior, and I look forward to having a better experience in product practice.

Carmana

Feb 10, 2025  on Shopify

The support team were incredibly helpful

S. Pets House

Feb 10, 2025  on Shopify

helpful team

Godly Granny

Feb 09, 2025  on Shopify

Sam was so helpful in helping me. Prompt and Thorough and even gave some extra tips! A+++++ Thanks Sam!

North Star

Feb 09, 2025  on Shopify

Facil de instalar, y tiene excelente atencion al cliente! muchas gracias por su ayuda.

ROBOTBUY

Feb 08, 2025  on Shopify

This application is extremely simple and easy to use, and it serves as an excellent up-sell tool that also enhances our customers’ trust in us. It perfectly fills the gap of features that the official Shopify platform lacks. I am very grateful to Jamie for her enthusiastic support with my store, unlocking many of the features I needed. Words cannot express my gratitude.Thanks again.

Scrivener's Tools

Feb 07, 2025  on Shopify

Easy to set up and for customers to review. Jamie was super helpful on the chat support, and replied to my questions really fast.

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