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Customer reviews: TYDAL Product Reviews App

Develop by TYDAL

Reviews (4,267)

Overall rating
4.9

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

  • Exceptional customer service with prompt, friendly, and detailed assistance from staff.
  • Ease of setup and use, particularly for beginners.
  • Cost-effectiveness with many features available for free.
  • Extensive customization options that blend well with existing store themes.
  • Effective features like automated review requests, review moderation, and photo reviews.
  • Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

  • Some users mentioned the lack of ability to send review emails to orders placed before app installation.
  • There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

My Haseen

Nov 12, 2024  on Shopify

Sam was very helpful.

ParrillasyCamping.com

Nov 12, 2024  on Shopify

El servicio en la app ha sido excelente

TEEWING

Nov 12, 2024  on Shopify

Jamie's support is exceptional—quick and incredibly helpful. A must-have app for any reviewer.

Pláneta

Nov 12, 2024  on Shopify

Friendlky and helpful staff. App does what it should and well. Love it so far

Wuddis

Nov 12, 2024  on Shopify

Nice support

Concept Prints

Nov 12, 2024  on Shopify

Simple install, and with fast and helpful live chat (Adrian) who helped me with my queries upon my first use.

cartnado

Nov 12, 2024  on Shopify

"I had a great experience with this app! The interface is user-friendly, and it makes everything so much easier. Jamie's support was exceptional and quick to respond, helpful, and very friendly. Highly recommend!"

Kyrv Glam

Nov 12, 2024  on Shopify

Sam helped me so much !

Gehirnjogging

Nov 12, 2024  on Shopify

Gluten Free Safe Store

Nov 12, 2024  on Shopify

This app is fantastic, and the customer support is remarkable! Their expertise and response time are excellent, which allows issues to be resolved quickly, minimizing any impact on the business.

Joy Christmas Gifts

Nov 12, 2024  on Shopify

Real Fusion

Nov 12, 2024  on Shopify

Customer service was great

Klupica - inovativna igrača

Nov 12, 2024  on Shopify

perfect

HUGNECKLACE.SHOP

Nov 12, 2024  on Shopify

I’m incredibly impressed with the support team at Tydal, especially Sam, who went above and beyond to help me with setting up reviews on my store. Sam was not only knowledgeable but also patient and quick to address every question I had. He provided clear, step-by-step guidance and ensured everything was working smoothly on my homepage. The level of support I received has made a huge difference in my experience with Tydal, and I genuinely feel valued as a customer. Highly recommended for anyone looking for top-notch service and support!

Sensus Cultura

Nov 11, 2024  on Shopify

Excellent!

Wiana Cosmetics

Nov 11, 2024  on Shopify

Very helpful Support Team

Trippy Wearz

Nov 11, 2024  on Shopify

This is the most amazing staff i have EVER talked to!!! seriously Jamie deserves a raise and the biggest thank you award!! she went above and beyond to help me with my store! This is the only review app shopify needs because it is by far the best option!!! Also Sam is a creative genius! big thanks for his help making my store fit my theme

NorthwoodsGrills

Nov 11, 2024  on Shopify

This app was exactly what my store needed. Adrian was super helpful and I could not be more grateful

MBB Express

Nov 11, 2024  on Shopify

I can not thank Sam enough for all his help and support today. Extremely understanding, quick replies. One very happy customer. Thank you!

Bazaar Cntrl

Nov 11, 2024  on Shopify

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