Reviews: TYDAL Product Reviews App

Customer reviews: TYDAL Product Reviews App

Reviews (4,267)

Overall rating

4.9

5

1,904
4

43
3

4
2
1

9

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

Exceptional customer service with prompt, friendly, and detailed assistance from staff.
Ease of setup and use, particularly for beginners.
Cost-effectiveness with many features available for free.
Extensive customization options that blend well with existing store themes.
Effective features like automated review requests, review moderation, and photo reviews.
Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

Some users mentioned the lack of ability to send review emails to orders placed before app installation.
There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

Fetch Wears

Nov 20, 2024 on Shopify

Great app! The support is also exceptional helping you in any problem.

SmartyiL

Nov 20, 2024 on Shopify

its great, and free. thanks for fast customer service from Adrian!

VIPGooDS

Nov 19, 2024 on Shopify

GREAT SERVICES, and client dealing .Thanku tydal reviews

Nordenatt TM

Nov 19, 2024 on Shopify

Muy buena app, funciona perfecto, con diseño sobrio y la atencion via chat es muy eficiente.

My Store

Nov 19, 2024 on Shopify

Simply awesome !

Villa Rustica Art Studio

Nov 19, 2024 on Shopify

Excellent Support and Seamless Experience! I recently started using this app to collect reviews, and I’m impressed! The support team is top-notch—they respond quickly and are incredibly helpful. They pinpoint exactly what needs to be done and take care of it efficiently, making the whole process seamless. The app itself works perfectly, and it's been a great addition to my store. I highly recommend it to anyone looking to enhance their review system!

Joomi

Nov 19, 2024 on Shopify

Amazing App and Incredible Support! I’ve been using the TYDAL Reviews app on my Shopify website, and I couldn’t be happier! It’s a fantastic free app for managing product reviews, and it integrates seamlessly with my site. What truly stood out was the exceptional support I received. I requested the branding on the TYDAL widget to be removed, and Jamie from their team assisted me. She was amazing—quick, professional, and incredibly helpful! Jamie even went above and beyond by suggesting changes to enhance the overall look and feel of my website and provided detailed guides, all free of charge. This level of customer service is rare and deeply appreciated. TYDAL Reviews is not just a great tool for reviews; it’s backed by a team that genuinely cares about their users. Highly recommend this app to anyone looking to boost their Shopify store’s credibility and aesthetics.

Glowax

Nov 19, 2024 on Shopify

the best app

Puzzles of Color

Nov 19, 2024 on Shopify

Tydal makes collecting reviews simple. We ran into an issue and Sam from the support team was super friendly, quick, and helpful all while using the chat function at 11:30pm. Very nice to know that we can get help at any time!

panjhoshop

Nov 19, 2024 on Shopify

Soporte las 24 horas, responden y ayudan muy rápido, el asistente Adrian y los demás me ayudaron mucho, simplemente la mejor aplicación. Recomiendo. Muchas gracias.

The Kefi Studio

Nov 18, 2024 on Shopify

Lovely customer service!

MPAM

Nov 18, 2024 on Shopify

100/100 points. Very pleasant about the service, especially Sam, a dedicated supporter, who responds quickly.

Pitter Patter

Nov 18, 2024 on Shopify

Thank you Adrian :)

KC Swag

Nov 17, 2024 on Shopify

Sam was great with helping me remove the Tydal branding as well as answering a few questions about customization.

Pawfect Poochie Accessories

Nov 17, 2024 on Shopify

Jamie was so quick and understanding with what I needed help with.

Gym Girl Nation

Nov 17, 2024 on Shopify

He helped me quickly and was extra friendly and helpful. Exceptional customer service!

mabb.ro

Nov 17, 2024 on Shopify

Sam was incredibly helpful in setting up the app! He provided clear guidance, answered all my questions, and ensured everything was running smoothly. Great support and a seamless experience!

Taab Naturals

Nov 17, 2024 on Shopify

Noce app, works fine with the store.

Nammur Kaapi

Nov 17, 2024 on Shopify

Very quick response and great help by Sam! Answered all questions and made us feel as VIP

Hurom Arabia

Nov 17, 2024 on Shopify

It's super easy to integrate into your site, and the support is outstanding. I absolutely love it!