Rivo Reviews App Review: Features, Pros & Cons for Shopify

Customer reviews: TYDAL Product Reviews App

Rivo Reviews is a Shopify app designed to help merchants collect and showcase customer reviews, enhancing trust and sales. This review covers its features, pricing, and user experiences to help you decide if it’s the right fit for your store.

Reviews (4,479)

Overall rating

4.9

5

2,095
4

53
3

4
2
1

9

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

Exceptional customer service with prompt, friendly, and detailed assistance from staff.
Ease of setup and use, particularly for beginners.
Cost-effectiveness with many features available for free.
Extensive customization options that blend well with existing store themes.
Effective features like automated review requests, review moderation, and photo reviews.
Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

Some users mentioned the lack of ability to send review emails to orders placed before app installation.
There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

Potato TCG

Jan 07, 2025 on Shopify

Very nice support team, answered my questions and gave me extra advice on my website as well.

Disruptif Beauty

Jan 07, 2025 on Shopify

Jamie was amazing at the support and to answer all my doubts.

Hustle Cup

Jan 07, 2025 on Shopify

Sehr guter Kundenservice.

HireReady

Jan 06, 2025 on Shopify

Jamie was beyond helpful! She not only provided excellent service for the app but recommended excellent advice for my shopify store. Definitely Recommend!!!

BaitBaller International LLC.

Jan 06, 2025 on Shopify

In the process of setting the app up on my store. All seems pretty intuitive for the most part. I reached out to support for some assistance and Jamie was very helpful. 5 stars. * Update: needed some assistace setting things up and Adrian from support got everything sorted in short order. Epic app and support. Highly recommended!

Corneta Jogos

Jan 06, 2025 on Shopify

Little Valley Aromas

Jan 06, 2025 on Shopify

Great service. Fast and efficient. Did exactly what I wanted and more!

ainokatachi

Jan 06, 2025 on Shopify

I've been looking for several review apps on shopify app store, and I can say for sure that this is one of the best free review apps. From customization to mail automation, there are many useful functions built in. Also, the support team was very kind and responded to my requests promptly.

ipandada

Jan 05, 2025 on Shopify

Very convenient to use~Adrian was very patient and I really appreciated his help.

La Juiceria Grocer

Jan 04, 2025 on Shopify

Macaron Centrale

Jan 03, 2025 on Shopify

Jamie was incredible! I encountered an issue with the app, and she quickly stepped in to help. With a simple tweak, voilà—it now works like a charm! I’m confident I’ll enjoy using this app for a long time to come.

Wolflike

Jan 03, 2025 on Shopify

Jamie is the best!! App works well and so many customizable features

VET BOUTIQUE - فيت بوتيك

Jan 01, 2025 on Shopify

Great app Special thanks to Adrian

Sent & Assigned

Jan 01, 2025 on Shopify

Jamie was a huge help and very kind in the process of helping me get things set up for my business.

Pelican Paste

Jan 01, 2025 on Shopify

Excellent support from Adrian. If the rest of the team is that good, you are in good hands.

nesikuklink.lt

Dec 31, 2024 on Shopify

The app is simple to use, love the ability to translate to my local language all texts. Big shoutout to Jamie from TYDAL customer service. Thank youuu

Tracraft

Dec 31, 2024 on Shopify

Nice app to strangthen the pages. And thanks for fast kind support from Jamie

MyTutor.nl

Dec 31, 2024 on Shopify

The chat customer service is very fast and thinks along with you. The app itself works well so far and looks transparent with what they promise

LKstore

Dec 31, 2024 on Shopify

Nice program and easy to set up and Jamie from customer service was the nicest and kindest with her help and comments. I wish them success.

Elegant Bunny Boutique

Dec 30, 2024 on Shopify

So far integration has been easy. I had my verified by Jamie and she took great care of me and was super professional! I'm up and running now with no issues so far and am thrilled to have such personal responses. Thanks for making a great app and having Jamie on staff :)