Reviews: TYDAL Product Reviews App

Customer reviews: TYDAL Product Reviews App

Reviews (4,264)

Overall rating

4.9

5

1,904
4

43
3

4
2
1

9

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

Exceptional customer service with prompt, friendly, and detailed assistance from staff.
Ease of setup and use, particularly for beginners.
Cost-effectiveness with many features available for free.
Extensive customization options that blend well with existing store themes.
Effective features like automated review requests, review moderation, and photo reviews.
Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

Some users mentioned the lack of ability to send review emails to orders placed before app installation.
There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

MerlinaBar Chocolate | Chile

Nov 29, 2024 on Shopify

Amazing Customer Support!

Stridhan

Nov 29, 2024 on Shopify

The App is amazing. It gives you functionalities which other app charges. Adrian from Support team is fabalous. He provided the exceptional support.

KATVR

Nov 29, 2024 on Shopify

The support was excellent and solved my confusion well

House of 9

Nov 29, 2024 on Shopify

Great experience using Tydal

My Store

Nov 28, 2024 on Shopify

Very good

PURETREX

Nov 28, 2024 on Shopify

awesome best app for reviews

TU CORAJE

Nov 28, 2024 on Shopify

Hello Tydal Team! Jaime is kind and speedy with her service. I was not expecting Jaime to be so personal with the short time we spent chatting. Thank you for your help and verifying the shop!

Mamapick

Nov 28, 2024 on Shopify

good

FinnMarket

Nov 28, 2024 on Shopify

Very helpful Jamie assisted me professionally, I like definitely this app.

BAZARR MALL

Nov 28, 2024 on Shopify

I am very satisfied with Jamie's help. He has a solution to every problem and as Jamie guided, my store was able to be customized even better, so I am giving a 5 star review

EASYLONGER

Nov 28, 2024 on Shopify

Dear Jamie, I just wanted to let you know that I had an outstanding experience with the app and your support team. The app is extremely user-friendly and has all the features I need. Your team's assistance was prompt, professional, and truly helpful. I would highly recommend this app to anyone. Thank you so much for your great work! Best regards,

BeElevated

Nov 27, 2024 on Shopify

Great help!

My Store

Nov 27, 2024 on Shopify

Great so far, just trying to figure out how to manually import reviews now.

yemirazu

Nov 27, 2024 on Shopify

Great Assistance!

MasterC

Nov 27, 2024 on Shopify

Nice product, nice support, great job Sam!

Glosco

Nov 27, 2024 on Shopify

Best free app for Shopify product reviews

NOOCH

Nov 27, 2024 on Shopify

Just installed this. Had some questions and got good advice from customer support (Jamie) within a few minutes. Recommend!

Essence

Nov 27, 2024 on Shopify

Very good customer support and good app, Sam helped me and was a good guide.

Joy Dean Designs

Nov 26, 2024 on Shopify

I just started using this app, so I cannot review that part, but so far, the customer service is awesome. Jamie was very helpful!

One Tail Away

Nov 26, 2024 on Shopify

The support member Jamie was very helpful, she went out of her way to help us even further than we asked.