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Customer reviews: TYDAL Product Reviews App

Develop by TYDAL

Rivo Reviews is a Shopify app designed to help merchants collect and showcase customer reviews, enhancing trust and sales. This review covers its features, pricing, and user experiences to help you decide if it’s the right fit for your store.

Reviews (4,478)

Overall rating
4.9

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

  • Exceptional customer service with prompt, friendly, and detailed assistance from staff.
  • Ease of setup and use, particularly for beginners.
  • Cost-effectiveness with many features available for free.
  • Extensive customization options that blend well with existing store themes.
  • Effective features like automated review requests, review moderation, and photo reviews.
  • Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

  • Some users mentioned the lack of ability to send review emails to orders placed before app installation.
  • There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

LAZEA Cosmetics

Jan 12, 2025  on Shopify

Quick setup, easy to use. Good support.

Arrogant Hypocrite

Jan 12, 2025  on Shopify

Great customer service quick and easy

ZOOMNSTORE

Jan 11, 2025  on Shopify

Flamora

Jan 11, 2025  on Shopify

Northern Rose Jewelry

Jan 11, 2025  on Shopify

Sam was very helpful in walking me through the technical stuff I didn't understand how to do. :)

Glittoria

Jan 11, 2025  on Shopify

they are very help full and app is very use ful to get review from customers

Bear Island Tackle Co.

Jan 11, 2025  on Shopify

Quick response time, great assistance and extra help without asking.

Island Life Apparel Inc.

Jan 11, 2025  on Shopify

Tydal has been so helpful with any questions I have. Sam has been a really great support and I really appreciate him for helping me with my shopify store. Would highly recommend! - Michael from Island Life Apparel

Chase.Club

Jan 10, 2025  on Shopify

Talked with Sam. He was very helpful and gave me just the right answers to help me out. Super quick and good service. The app is also very good.

Bullish On Style

Jan 10, 2025  on Shopify

Very fast and clear replies. I was finished in under a few minutes.

Creatures And Cuties

Jan 10, 2025  on Shopify

Adrian was more than helpful and very quick at verifying my shop and completing my set up for the app.

Defx Mart

Jan 10, 2025  on Shopify

Great Customer Support and they were very quick to help!! Thank you Sam

Zara-Craft

Jan 10, 2025  on Shopify

I had great support from Jamie; she was invaluable and immediately responded and understood my request I would suggest any Shopify Store installing this useful application

Zara-Craft

Jan 09, 2025  on Shopify

I had great support from Jamie; she was invaluable, and I immediately responded and understood. I would suggest any Shopify Store add this useful application

SaunaPod

Jan 09, 2025  on Shopify

An amazing app for free and customer support is very helpful if needed. 100% recommend!

ulysse Paris

Jan 09, 2025  on Shopify

The Unit Fairy

Jan 08, 2025  on Shopify

Jamie has great customer service skills! She got straight to the point with helping :)

iMiR.co

Jan 08, 2025  on Shopify

misfit

Jan 08, 2025  on Shopify

Great service, great team, highly recommend this review app. Shoutout to Adrian!

Bone and Grey Bridal

Jan 08, 2025  on Shopify

Always quick to help, great service by Sam and easy to use tool - thanks Tydal!

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