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Customer reviews: TYDAL Product Reviews App

Develop by TYDAL

Rivo Reviews is a Shopify app designed to help merchants collect and showcase customer reviews, enhancing trust and sales. This review covers its features, pricing, and user experiences to help you decide if it’s the right fit for your store.

Reviews (4,478)

Overall rating
4.9

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

  • Exceptional customer service with prompt, friendly, and detailed assistance from staff.
  • Ease of setup and use, particularly for beginners.
  • Cost-effectiveness with many features available for free.
  • Extensive customization options that blend well with existing store themes.
  • Effective features like automated review requests, review moderation, and photo reviews.
  • Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

  • Some users mentioned the lack of ability to send review emails to orders placed before app installation.
  • There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

DECORIY

Jan 16, 2025  on Shopify

Had some issues, the support team, Sam is fantastic, always ready to help solving all the situations. Thank you very much!!!

glamoursexyloveshop

Jan 16, 2025  on Shopify

Great App and more than top customer service Thank you to Sam for his professionalism and kindness

LUMIÈRE

Jan 16, 2025  on Shopify

I am so glad I found this app. Best of all is it is backed by excellent customer service. I was helped my Jamie and she responded quickly and took care of my query quickly. Excellent job. Thank you TYDAL for a great app and and thanks Jamie.

Tailored Gifts & More LLC

Jan 16, 2025  on Shopify

Great and helpful

The Time Keepers

Jan 15, 2025  on Shopify

Great experience, Jamie went above and beyond helping me get setup with TYDAL, looking forward to using the platform!

Gute Leder

Jan 15, 2025  on Shopify

Very helpful

BYNBeauty

Jan 15, 2025  on Shopify

Sam was extremely fast and efficient! we are so appreciative of the extra steps he took to help us out and he even followed us on instagram! All around a great experience with the support for this app!

Harbour Coffee Company

Jan 15, 2025  on Shopify

Inner City Scooters

Jan 15, 2025  on Shopify

Hello Team, I’m really impressed with the app and it’s incredibly user-friendly and makes collecting reviews so much easier. The features are intuitive, allowing me to manage customer feedback effortlessly and stay organized. I also want to give a special shoutout to Sam from the support team. He’s been fantastic and always willing to help with any issues I’ve had. Thanks a million...

BobbyJarvisJr

Jan 15, 2025  on Shopify

LUMI

Jan 15, 2025  on Shopify

Fearless Faith Apparel

Jan 14, 2025  on Shopify

Great customer service!

One Tenth Coffee

Jan 14, 2025  on Shopify

nice service, Jamie helps a lot :)

Sweet en Forme

Jan 14, 2025  on Shopify

Adrian was super helpful! The app is easy to use and looks great so far.

valleytechno

Jan 14, 2025  on Shopify

really great Service

pranadabiopharma

Jan 14, 2025  on Shopify

Amazing oil complete hair fall stopped im on my 3rd bottle now can see new growth

Care•ē•on

Jan 13, 2025  on Shopify

Sam is incredibly helpful! Any issues or questions I've had have been easily resolved with their team. I recommend this app.

Myrkl

Jan 13, 2025  on Shopify

The bast support I have ever experanced on Shopify, well done Tydal

designbylyn

Jan 13, 2025  on Shopify

Amazing customer service. Quick help and very kind.

Woodland & Bloom

Jan 13, 2025  on Shopify

it is very easy to use and the Online Chat support from staff is exceptional. Thank you, Sam, for all of your help!

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