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Customer reviews: TYDAL Product Reviews App

Develop by TYDAL

Rivo Reviews is a Shopify app designed to help merchants collect and showcase customer reviews, enhancing trust and sales. This review covers its features, pricing, and user experiences to help you decide if it’s the right fit for your store.

Reviews (2,517)

Overall rating
4.9

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

  • Exceptional customer service with prompt, friendly, and detailed assistance from staff.
  • Ease of setup and use, particularly for beginners.
  • Cost-effectiveness with many features available for free.
  • Extensive customization options that blend well with existing store themes.
  • Effective features like automated review requests, review moderation, and photo reviews.
  • Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

  • Some users mentioned the lack of ability to send review emails to orders placed before app installation.
  • There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

RUDE REBEL

Feb 27, 2025  on Shopify

The support was very friendly and helpful. The app is for free and contains features, which costs a lot of money on other apps (for example the discount code option). Happy with this app

LS by Lauri Simpson

Feb 27, 2025  on Shopify

fantastic help

Foxa Art Création

Feb 27, 2025  on Shopify

Super application simple à utiliser et très bien organisée et complète, l'équipe est à l'écoute et disponible, tout fonctionne très bien. Je conseille pour les boutiques qui aiment mettre en avant les avis des clients. Il y a aussi la possibilité de modérer les avis, et d'envoyer des mails pour rappeler aux clients de mettre des avis. Beaucoup d'options très sympas !

TERRA COFFEE ROASTERS

Feb 26, 2025  on Shopify

We've been using TYDAL Product Reviews App on our Shopify store, and it's been a great addition to our website. The app works smoothly and fits perfectly with our design. The customer service, especially Sam, was incredibly helpful with quick responses and support whenever we needed it. Highly recommend!

FlintFamCreates

Feb 26, 2025  on Shopify

Setting it up has been super easy, and the chat support is great!

Feel Fuzzy

Feb 26, 2025  on Shopify

Love Self Beauty

Feb 26, 2025  on Shopify

Super easy to install and customize. Great immediate superfast support from Sam. Thanks Guys.

zi&co

Feb 25, 2025  on Shopify

Highly recommend the app! Does a great job of collecting our customers reviews. Jamie from customer service was amazing and so helpful.

Solderupp

Feb 25, 2025  on Shopify

Just started using this app, support is great!

Sign Vibez

Feb 24, 2025  on Shopify

Great support and easy to work with.

DISPLAY CANADA

Feb 24, 2025  on Shopify

Sam was amazing, the queue in time was quick and its my first time getting introduced to Tydal. So far the integration was seamless and Sam did everything very quickly. He even suggested on some minor changes to our website which he is very attention to detail. Very appreciate the expertise!

SK Tools USA, LLC

Feb 24, 2025  on Shopify

Easy set-up and loads of features. Terrific customer support service with quick responses. Would definitely highly recommended!

Voyager Léger

Feb 24, 2025  on Shopify

good support

The Whimsical Counselor

Feb 24, 2025  on Shopify

Quick response and great customer service!!

Loom Heavens

Feb 24, 2025  on Shopify

great experience

Extra Scentsory Co.

Feb 24, 2025  on Shopify

This amazing full-featured review app has been amazing. Being able to remove their branding with just a simple conversation with Sam in customer service was great. I build a lot of Shopify sites and I'll be recommending Tydal to all my clients

Stone Lustre

Feb 24, 2025  on Shopify

Greate app to use.

Nateva Porcelain

Feb 24, 2025  on Shopify

We just installed the TYDAL Product Review App and haven’t used it fully yet, but the support team—especially Adrian—has been amazing. Quick, helpful, and straight to the point. So far, the experience has exceeded our expectations. Highly recommended!

Zeya

Feb 24, 2025  on Shopify

Great experience signing up with TYDAL!! As a novice to most things technical, Adrian was amazing. Not only did he answer all my questions in a way that I could understand, he went over and above to help customise my store and even better he threw in some awesome freebies just to give my store that extra edge, totally appreciate you ADRIAN!! Go with TYDAL, you won't be disappointed!

Taaala

Feb 23, 2025  on Shopify

Sam was amazing, by far was the best customer service i've had!11

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