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Customer reviews: TYDAL Product Reviews App

Develop by TYDAL

Rivo Reviews is a Shopify app designed to help merchants collect and showcase customer reviews, enhancing trust and sales. This review covers its features, pricing, and user experiences to help you decide if it’s the right fit for your store.

Reviews (4,476)

Overall rating
4.9

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

  • Exceptional customer service with prompt, friendly, and detailed assistance from staff.
  • Ease of setup and use, particularly for beginners.
  • Cost-effectiveness with many features available for free.
  • Extensive customization options that blend well with existing store themes.
  • Effective features like automated review requests, review moderation, and photo reviews.
  • Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

  • Some users mentioned the lack of ability to send review emails to orders placed before app installation.
  • There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

DECOVIX

Apr 16, 2025  on Shopify

Everything worked well and quickly at the beginning. Support has been very informative and helpful. However, lately, performance has become noticeably slower. Also, it's important to note that reviews from this app are not displayed in Google Shopping. This is a crucial feature that most review services provide.

Modesity

Apr 09, 2025  on Shopify

Easy to use and works perfectly for displaying reviews. Great app!

Be The Magic

Apr 08, 2025  on Shopify

Customer Sevice Agent Jamie was helpful and efficient. Have yet to try the app yet!

Tooba Health

Apr 07, 2025  on Shopify

Adrian was very helpful. Thanks a lot!

mycardboardcutout

Apr 01, 2025  on Shopify

very good especially jamie in support

Trevana

Mar 26, 2025  on Shopify

good

Creative Treasures NZ

Mar 24, 2025  on Shopify

easy to use and set up great support

Xander with an X

Mar 06, 2025  on Shopify

L'Atelier de Kinaï

Feb 26, 2025  on Shopify

L’application n’est pas encore testée, d’où les 4 étoiles. Mais le service client est vraiment top ! Je remercie Sam

HITHA WELLNESS

Feb 26, 2025  on Shopify

Most of things that I want is provided in this app! Quick shoutout for Jamie for helping me !! Thank you

Learnecomacademy

Feb 14, 2025  on Shopify

Jamie is a really good help, she explains things very well!

Luxury Collections

Feb 11, 2025  on Shopify

Sequins The Outfit

Feb 06, 2025  on Shopify

The Relief Collective

Feb 03, 2025  on Shopify

Tailor Made Tea

Jan 31, 2025  on Shopify

AWSOME

PhotoWeavers

Jan 27, 2025  on Shopify

Just started using the app. It's works as expected and the support is great.

TheLensCase

Jan 20, 2025  on Shopify

Support is great, prompt and efficient

SITBI

Jan 15, 2025  on Shopify

4 stars because there's always room for improvement, on top of that I was helped super fast and am satisfied of their good customer service. The only way is UP!

Hersatchels

Jan 14, 2025  on Shopify

Support team is Professional and helpful. Connected with Jamie and she made sure my queries and met and shared required solution.

The Tania Collection

Jan 12, 2025  on Shopify

I just downloaded the app and was setting it up when I clicked on a button just to see what it was. A chat box opened up and I was greeted by Sam; he was very helpful and went above and beyond to help me out. I gave the app 4 stars because I haven't had a chance to use it yet. I will give 5 stars to Sam though; he was just fun to talk to and very helpful.

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